I had an online order and when I went to pick it up I couldn't find it but I got helped immediately…read moreand was able to be out of there in no time!

I have not had good experiences with this specific Michaels location. I do often place online…read moreorders that I can then pick up, but unfortunately at this location they seem to take a long time to actually get the items and then orders can be cancelled because they took too long and so they end up selling out. On many occasions the sales people at the checkout are too busy having personal conversations with each other in other languages and they just ignore caucasians who don't speak their language. I definitely recommend the West Vancouver location.

I was recently in the market for a good puzzle glue, of all things, and it had to be REALLY good,…read moreas the puzzle in question was very special and pricey (limited edition, and a gift from a dear friend). I am familiar with DeSerres stores as they are a national, high-end arts supply store, and when I used to be a student in design school, we'd often get specialized items here in Montreal, years ago. I went online and saw that they carry not one but TWO good puzzle glues, so off I went, to find this store. I found the place easily, on Grandview, close to the Italian Community Center where I got my COVID booster a while back. And right off the bat, I was impressed that there was a dedicated parking lot for their clients. Free parking? Yes, please! Upon entering the store, a young woman who was manning the cash greeted me, and I asked her where the puzzle glue was. She knew exactly where and told me which aisle. As I walked to the area, I was struck by all the canvases, acrylic paints and brushes. What a great selection, and all of excellent brands. (Not the kind at generic craft stores). I also was struck by all the artsy "toys" - the kinds I've not seen elsewhere. Know a kid who's creative? This truly would be the place to get him or her gifts. I didn't go upstairs, but it was clear there was a second floor. I was amazed at all the puzzles they had. I didn't remember DeSerres having puzzles and toys, only art supplies. And the puzzles they had were excellent quality ones, like Ravensburger, and all depicted scenes and artworks that I've never seen on puzzles before. I don't think you'd have to worry about missing pieces or ill-fitting pieces if you got any of these puzzles. I couldn't find the puzzle glue, but the employee who greeted me came to check on my progress in finding what I came here for, and when I told her there were no glues in the aisle, she said they just got a shipment of stuff "in the back" and she'd go check. So nice! Unfortunately, when she returned she said that no glues were in that shipment and the next shipment isn't for another week or two. Darn it. I had assumed if an item was on their website, it'd be in stock in the store. Next time I'll know to call first to check. The employee suggested I try maybe Michael's or another craft store (I forget the name), and I thanked her for her help. She really tried to help me out and I appreciated it. The prices at this store are not cheap, but we're not dealing with cheap merchandise. Just call first if you're looking for a specialized item.

I am reviewing this based on my experience as a disabled person and also the parent of a child who…read moreuses a wheelchair. This place COULD be accessible but it isn't. The door opens directly on to the sidewalk, but there is no handicapped door opener. They keep sale items upstairs. There is an elevator but a key is needed and it takes you to a staff only area. It's clear that the primary purpose of the elevator is staff moving items and not accessibility for people who can not use stairs. We felt like complete afterthoughts trying to shop here.

I like this Michael's location. It is clean and organized inside. The isles are spacious. Plenty of…read moreparking inside. They sell items ranging from t-shirts, art supplies to candies or kitchen items. Prices are not bad when it comes to picture frames. They also offer services on custom frames.

Just before 9:00 pm I scanned my purchase 181.00 - my daughter was having difficulty with her…read morepurchase and the manager was assisting her - I had a question about a price of items I thought were on sale - when the manager came to speak with me it was 9:00pm - we went to look at the sign to see the sale - I was mistaken- I had picked up the wrong items - I said one minute let me pick up the sale items and the manager said I'm sorry - the store is closed - I can put the items on hold for you. I was shocked as the rest of my purchase was already to be paid for - I cancelled the purchase and left - I will not return to that store

Just spent several hours in Michael's frame department getting custom frames done. Lexie and Corina…read morewere amazing and such patience in spending the time with me. You both are such an asset to the store and the department. Thanks very much

This is a fairly large store a diverse selection of crafts & decor. It is always clean and usually…read morestocked well. Most things are overpriced but with their coupons (easily available on their app),they become 'normally' priced. Staffing is alway a bit minimal- not many on the floor and usually need a few more on cash. The fabric section has a lot of licensed prints (ie. Harry Potter, Disney..) BUT.... beware of buying fabric here. Fabric should be cut on the grain -especially for prints and the last time I purchased here the fabric was cut at a terrible angle. I bought & paid for 1.5 meters but in actuality I got 9 cm short. My pattern required a lot of shifting to get it to fit and my daughter's pyjama pants became pj shorts. Not impressed as stores are usually meticulous about cutting accurately and even allowing extra for shrinking.

first time coming to the store, I felt like a kid in a candy store. super nice people, and they had…read morewhat I needed. Will definitely be back.

Awesome place for all things RC and collectible. John and all the staff are awesome people. We've…read morepurchased a few Traxxas vehicles from there and they are very helpful with repairs and maintenance.

Situated on the top floor of the massive Metrotown Centre, Mind Games always somehow ends up being…read moreone of the last places we visit in Canada before heading home. An absolutely absurd amount of FunkoPops is the least exciting thing about it (well, besides the resident gamers with questionable hygiene habits, but that's pretty much *every* game store), but they do have a sizeable selection of board games, CCGs/TCGs, figures, models, dice, RPG books, fidgets, toys, puzzles, posters, and more! It's clean, well-organized, well-stocked, and well-staffed. In short, better than most hobby and gaming stores out there!

After spending over $800 on Hanayama brand Huzzle puzzles & having one puzzle clearly defective &…read moreneeding a actual hammer to get it to move/work, they were not willing to help us exchange this one defective product & sent us on our way literally holding the bag so to speak & still taking all our $$! Clearly not willing to do anything because it was opened yet was totally defective & willing to overlook our big $800 purchases & future business for a single $19 Huzzle puzzle product! Pure stupidity to also lose out on future hundreds of dollars of purchases from us, while not exchanging one single $19 product & not wanting to take the $19 hit perhaps, idiotic & we would not recommend buying anything there & even they suggested next time to buy Hanayama Huzzle products online at PuzzleMaster.ca & avoid buying from them alltogether, how stupid can a business be, sorry Mind Games Not an intelligent move or mindful thinking!!!

Placed on online order for in-store pickup. Was fast and easy to pick up. Good experience.read more

awesome staff, people, selection, plus they actually host events for the more niche mtg formats…read morelike pauper and premodern. Events like draft and prereleases are also cheaper to go to, usually 10$ cheaper than strongholds, but doesnt diminish in quality.

Look, if you're looking for a customer friendly place to go where they have a ton of patience for…read morepeople browsing and needing explanations, go somewhere else. They tend to be a bit grumpy. A bit abrasive. A bit impatient. But if you're paying attention you'll see they have more selection, stock, knowledge, and competence than pretty much every other store within 30km combined. But if you want helpful, knowledgeable staff? Selection and stock? Go here. Yes. They might be a bit abrasive. But if you have a little patience, they're head and shoulders above most. They never fail to make time for my kids. Answering questions and treating them like people. I saw reviews from people claiming "they dont want my money" or other bullshit because (literally quoting a review 'I wanted to buy a 200$ card', yeah so? A box of cards starts At around 200 and goes up from there. Do you have any concept of how much money goes through that place? And yet, if you have a little patience I've had them spend a half hour finding 5 bucks worth of cards for me. They're always willing to help out. Taking time even if it's not really worth their time financially. Do they have amazing customer service? Patience with people browsing? No. Not really. But I've been to every card store within 30km of here and they have the best selection, the most stock, and always make time even if there's a lot going on. So if you want to whine that they didn't stop helping people spending ten times what you are because you feel special? Then go ahead. Go somewhere else. See how that goes for you.

Very bad experience at Langley card show. I wanted to purchase $200 card but I was ignored. Brad…read morehelped the first customer, I waited for him to finish. Then another customer cut in front of me and I was not helped. After the second customer was helped. I was still ignored and then a third customer came and Brad helped him. I decided to walk away. I guess they don't want my business or thought that I had no money.