They deny service to pregnant people and are very rude over the phone avoid this place if you can

I have been seeing Dr. Mara Berezniack for the past 2 years. She is the best doctor I have had in years. She listens well and is collaborative. Her staff has been helpful and courteous. I am so thankful that I found her! read more

This place is terrible. It took months of calls to try and get a prescription referral and there was always an issue. First visit was to establish care and go over medications. It then turned into weeks of calls to follow up since the pharmacy never received it. After multiple calls the said we had to make another appointment...added charges for no reason. So we complied since I was almost out of medication. Second visit went through the same information and they still didn't send the referrals in or follow through. I ran out of medication and had to call my old doctor who was an out of the area and was able to get one and give me time to establish care with a professional office. Keep an eye out on billing charges too, the office billed for services not provided. The Nurse Practitioner is terrible. If your life depends on it, avoid this practice and make the drive to Roseville. read more

Very good medical staff. I have been seeing Karen and shes is excellent and knowledgeable and helpful. She has made good smart calls on my health. Its easy to put off medical needs. It has been a good experience having someone help organize my health. I also, appreciate the great support throughout my surgery recovery. read more

Had a new patient registration and physical at the Penn Valley office recently. I found Dr Burt and the staff to be professional and friendly, the atmosphere was great, it rarely for a business these days it seemed they were enjoying their work! Happy to go back even though it is a longer drive for me from Nevada City. read more

Dr. Burt and his staff are very professional and caring. Dr. Burt listens to you and you never feel rushed. He explains things so you truly understand. I recommend him highly. read more

I have had this office send three wrong prescriptions to Express scripts which I have paid $168.00 for which I cannot use. This is totally irresponsible on behalf of them not paying any attention to their patients needs. There needs to be some accountibility for their mistakes. read more

What a scam to begin with! Upon my initial call to see if the Dr is accepting new patients, they said yes. So I filled out all paperwork and mailed back. Three weeks later they call to schedule appt only to be told the Dr is Not accepting new patients but I can see a nurse practitioner. This is how they build the business of a nurse practitioner. Secondly, the Nurse Practitioner Dena Dimond was astoundingly RUDE. I have struggled with back pain for years and she was pushing physical therapy which included steroid injections. I politely said I was "open to trying physical therapy but steroid injections would not be an option for me. To which she rudely replied "okay if you're HELL-BENT on back surgery!" After two weeks I returned to my followup appt and politely addressed that I had been struggling for two weeks with her HELL-BENT comment, to which she replied "she was frustrated" trying to figure out all my issues. She would not and did not apologize, but only said "we may not be a good fit." They then sent me a certified letter releasing me as a patient. Terribly unprofessional. What medical provider would ever say such a thing to a patient? read more

I will start by saying my family have been patients of Dr Mara for 20 years. I've stayed to have some sort of consistency. However, in hindsight I'm thinking I've failed myself and children by remaining uncared for there. I read the reviews and can relate to what many say of staff being unkind. I've experienced it, but was understanding knowing the field can be stressful. I can also relate to years of lost referrals, referrals taking months to be received, only to finally go to uncovered providers. I, personally, have felt nothing but lost in their wicked system. Maybe, it is this practice alone that has depleted all of my faith in the medical system. All these years, I've leaned to doubt, and be discouraged; and perhaps it's because THIS office has really been all I've known as a primary source. This office has taught me I have to be an advocate for myself and my kids because medical practitioners aren't going to help you at all. This office has taught me that even if a Dr cannot find answers to an ongoing major medical issue in a child that's persisted for years interrupting daily life, that I have to find a Dr who will help. And so I did. I found a dr for my child who diagnosed severe stuff that was "missed" while she suffered in so much pain in her little body for 3 years. I should have left then. This cycle continues. What happened to Dr's who hear their patients? They're out there, but this practice trained me to believe otherwise. What happened to Drs who want to search for the cause instead of medicate the unknown? They're out there, but this practice is not it. Many many years ago, there was quality care. Now, they border line meet standard of care. If you have a fever and want antibiotics, place to be. If you are gravely Ill of something undiagnosed, run for the damn hills or arrive at your grave and whither away... while you are unheard, not treated, not seen (because they have no appointments available to schedule so you need to call every day), referred out for the wrong reasons, forgotten to be referred out while you're told you're in waiting process, never evaluated properly, treated poorly at times by over-worked office staff, told different things by different staff when trying to track the ugly referral process, and the best part there's two famous solutions from this Doctor for anything she can't resolve. And, I speak on this with experience with myself and each of my children. "What pharmacy do you use?" "Maybe try some therapy" Because prescribed medication for something unknown makes sense somehow. And when a child is continuously sick, and or an adult and they just can't get better; they must need therapy. Almost any major medical set back for myself and my children; I've found solutions on my own advocating for ourselves over the years being under the care of that office. This practice was only a vessel to use Insurance when we could. I'm ready to renew my thoughts on western medicine, and it starts with realizing my distorted idea that it's an absolute failure is built on the influence this practice has had on me for 2 decades. Maybe it's not Western Medicine that's an absolute failure to see a person as whole, maybe it's just Dr. Mara Berzniak. read more

I Just moved to the area and picked Dr Berezniak for my primary care physician. Upon calling to make an appointment I was told I would have to apply to be a patient there. As far as I'm concerned you either have openings or you don't. It seems they like to pick and choose who their patients will be. Here is the info regarding their application process. It will take them 30 days to process your info. If they want you, they will call you if not they will send a letter. Coming from the Bay Area where as far as I know, no one uses this practice, I will seek medical help elsewhere. read more

I've been a patient of Dr. Mara's for many years and couldn't be happier with having her as my doctor. I drive from South Nevada County to Penn Valley and am happy to do so in order to have such great care and caring staff. read more

Sierra Care is my primary care office and has been for years. I have had to reach out to them multiple times to get referrals sent out to other offices for various procedures. Every single time they have sent the wrong referral code, lapsed in sending it past my appointment time, or sent it to the wrong location. They are consistently the rudest medical office I have ever worked with. Every time myself or other practitioners have tried to call them to fix the problem with their referral codes they have been rude, dismissive, and impatient. Not only have I never been treated with more disrespect and disdain by a medical office - I have never dealt with a more poorly organized and operated business. I have lost $1,000 having to pay out of pocket for a procedure because they sent the wrong referral codes and have had to reschedule countless appointments day of due to their inability to communicate and share necessary information. Worst. Medical. Practice. Ever. read more

DO NOT GO HERE UNLESS YOU WANT TO GET TREATED LIKE HUMAN WASTE!! I was seeing one of their "doctors" DENA DIAMOND for several months when suddenly I got a letter in the mail saying my doctor didnt think we were a good fit and she was withdrawing from my care so I could find a better fit. I called and asked if i could see another doctor in their office seeing as how i suddenly have been dropped from the ones care. NO when one doctor withdrawals you are now black listed at that office and no one will see you. So because she didnt know how to treat a transgender person and withdrew from being my doctor I cannot see any doctors officiated with their office. They stated they are a private practice and support each others choices and if I were to see another doctor in the office she would possibly see me so I cannot be seen there anymore. read more

I just moved one mile away from the clinic. They have several doctors and yet they are only family doctors or children doctors. And even though my insurance referred me they don't cater to elderly or disabled people. If you plan to retire near the Wildwood Lake area, be prepared to drive an hour for medical help. You also need to have all your meds delivered. I put in an application and then was told that they would call me. They didn't call and even sent my application to other doctors without notifying me. I also live across the street from Wildwood Lake and what a beautiful view, but that is where it ends . No access to the lake except if I know someone, and I hear that the people at the gates are not friendly or helpful. I have been trying for two months now to find health care. I have 25 conditions and several are life threatening and need 14 medications and running out of some. I am starting to think that moving here gave me a death sentence. Not a good place to retire . They also denied me medical because I had oxycodone on my list from my back surgery. They listed me as an addict and then the nurse called all the Doctors in the area and black balled both of us. read more

Very nice staff, reasonably easy to be seen. Sometimes I wish my doc was more thorough, I have to remind her of things often and I don't really have a rapport with her. But if you are on your toes about your own health care you will do fine here. So difficult to find a physician in this area. read more

Our group health plan had us go to this office. We switched doctors within this office, but have never had any problems. They see us in a generally accpetable time frame when we request an appointment. Yes, the doctors are busy, but that is what they do. I have never felt insignificant or unimportant. read more

If you love your children, stay away.. The doctors care at this facility was merely adequate. Terrible customer service. Billing department made errors and refused to rectify or claim fault. This resulted in our need to move to another pediatrician.. A real nightmare. read more

Screwed once again. The doctor I had been seeing for 10+ years changed practices and is no longer seeing Male patients. Sierra Care is refusing to fill the prescriptions I need on a daily basis to live. Thanks for caring. This place is a joke. read more

When i started seeing Dr Burt I was told that I would need a physical and that would be in about six months. I expected that because of the wait it would be thorough. Hah. It was nothing but a blood test and the usual visit exam. What a joke. No urine test. No EKG. Nothing but standard blood work. read more

My family has been seen by this wonderful staff for over 10 years, they are the best! Just lately they added website and email which really works well! read more

Saw DR Burt for the first time. Very nice, caring DR. However, if you take any schedule 4 drugs know that you have to take a drug test every year and the cost is $500.00. I don't have insurance. I think they should convey to their patients before hand this policy. read more

I've been seeing Dr Brown for several years and always feel like she has my best interest at heart. She's always gone the extra mile to make sure my health care needs are met, even if I am referred out to another specialist. She never dismisses my needs as minimal or unecessary and has no problem sending me for 2nd opinions if the original referal does not provide relief or answers that are satisfactory. I've never had a doctor that i trusted or felt safe with before and I really appreciate her. read more

I brought my 86 year old mother to an appointment there and she was kept waiting for i hour and 40 minutes. She fell asleep on the hard chairs in the waiting room. When I complained about it to the receptionist there was no apology but just a reply that the doctor was busy with other patients. When My mother finally was seen by the doctor. I complained to the docotr the doctor also did not offer an apology but argued that my mo9ther had not been waiting that long. When I stood my grund for my mother the doctor was angry and stated that maybe I should see another doctor. The doctor did not even have my mother's file on hand and did not know my mother's basic information. She asked me and wrote my answers down on a peice of scratch paper. I let it go this happened about 6 months ago. My mother just recieved a letter form this docotr to inform my mother that since thier relationship was not a good fit that she was no longer going to see my mother and that would include all of othe Sierra Care Physicians group. She did say she would see my mother for the next 30 days in case of an emergencey. This feels like a revengeful blow back for even complaining to the doctor. I found the doctor at one time nice but it appears now quite arrogant. I have also had calls that were never returned in the past but that also was denied. The relationship was not a good fit because there has been no effort to establish a good relationship.. I don't mind my mother not seeing this doctor for obvious reasons but to have my mpther banned from seeing any other docotr that is part of this group? read more