Very unprofessional! Technician called at 12:30 pm to let me know he was finished early and I was…read morehis last appointment and would be at my house at 1. I let him know i was just getting out of the shower with wet hair and could meet him in the middle at 1:30. He said "THAT IS GOING TO PUT ME IN A BIND." I told him I would get dressed as fast as I could. He showed up at 1:15! He gave us the sales pitch and explained there would be extra costs for installation. When I asked how much he let me know he would just "have to see." I asked if the water test would be able to find chlorine and other chemicals. He said NO only sulfur and other minerals. So I said never mind on that. He also explained there is a quite a bit of maintenance with the system but couldn't provide any amounts for that. After that he then let me know there would be a charge for his visit. At that point, my next appointment was already there waiting for me. I said "wait one minute" and went inside to get a plastic container of tap water. Brought it out and asked that he go ahead and test it since I was paying for it anyway. He said "i need to collect payment TODAY." I said "please ask your wife to send me a link for payment, I need to get with my next appointment. He literally chased me through my yard and said "You will be paying me today!" I said "No, I have a meeting right now but I promise I will pay you." He then literally THREW THE PLASTIC CONTAINER ON THE GROUND and said "i wont be testing your water!" I then called his wife "Angela" to let her know what had happened and before I could explain his behavior she said "WHAT DID YOU DO TO CONTRIBUTE TO HIS AGITATION?" Seriously? I'll be taking my $5000 purchase elsewhere.

Unfortunately, Blue water has changed hands...they charge $90 to "test" water and provide a…read more"consultation." In years past, I provided our water report and was consulted on it. Our HOA changed their system so wanted to go through the process again. In the end I find that the only testing they do is hard water testing. I shared concern for chlorine, the response I got was "you are the first person who has expressed concern for chlorine" when I asked about reverse osmosis, I got a funny look back with the comment "I don't know why people ask for that." When providing the water report which shows high levels of nitrates and halocarbons (from chlorine) for our HOA, they did not know how to read it to tell me if their water filtration system would remove the contaminants listed and directed me to some other company (wrong number provided) that they use for purification equipment...so I'm paying for what consultation? In the end, they reached out to the company on my behalf and was told that to remove the contaminants in my water, reverse osmosis and carbon would be needed. I do not recommend anyone paying for their service if you want anything more than testing of your current water for hardness, iron, and ph? or softened water (for the opportunity to replace your system).

Brian S. is a legit plumber. I explained the situation and he took it from there. He diagnosed…read morethe problem(s), and set about fixing them under rather extreme conditions...underneath the sink but very awkward to get to. He came prepared with all the new valves and sink faucet. He did an exemplary job, and made sure everything was up and running before he left.

Severson is one of the few trades left in the area that don't overcharge or use shady sales tactics…read moreto up charge customers. None of their employees make any commissions either. Quality work, fair prices, and top notch employees. By far the best Plumbing, Electrical, and HVAC company in Central Oregon. Dare I say, the world.

Our family bought a home in Bend in 2018. The home, built in 1979, needed attention, especially in…read morethe plumbing department. A friend recommended Paul at Rapid Rooter, so we called him to help with the first plumbing problem. Well, all these years later, we've called upon this company for every new plumbing problem. and they have responded promptly, made the needed repair, and at a reasonable cost. Latest visit today, to replace two bathroom sink faucets, and a float valve in one toilet. In and out in two hours, everything works as it should now, and again at a very reasonable cost. What's not to appreciate?!

Fast response and didn't over-charge for an after-hours quick job! Good communication but it took a…read morecouple weeks to bill us.

I never thought i would rate a plumbing service 5- stars. I live in Seattle and all I've ever heard…read morewere horror stories, from friends who offer lists of "who NOT to use" (which includes everyone!) Our rental in Bend had an odd issue and Stark Plumbing came to the rescue. They were amazing! Super responsive, helpful, answered all of my questions - cannot rave enough about Colleen and Frank!! Would highly recommend them!

I had my gas turned off on a Sunday evening due to a leak and Stark Plumbing called me back right…read moreaway and had someone out to me quickly. I did make several phone calls to other companies and Stark were first to be able to help me quickly. Colby did a great job finding the leak and fixing it and helped us set everything back up with pilot lights etc. I would definitely use them again.

Emergency service over weekend. Fast and through. I am happy to have heat again. Thank you.read more

Very, very expensive. Felt like I was really being worked to spend more and more. DECEPTIVE…read morebusiness practices.

Stay away. We just noticed that the supply lines to the water heater that Ted installed were…read moreleaking. Our new plumber pointed out that Ted had re-used the old flex lines (which were over 20 years old) and the seals in those flex lines were going bad. The water has caused significant corrosion to the inside of the water heater which will significantly shorten its life. Our new plumber recommended taking Ted to court.

I called a couple of plumbers in Redmond that had 5 star ratings - one rejected my call with no…read moreoption for vmail; the other sent me directly to vmail. I called Best & the phone was answered promptly, an appointment was scheduled, he showed up as promised, and he got the job done quickly, efficiently, and at a reasonable price for emergency service. Got the water turned back on, damage mitigated, & peace of mind! Thank you!

Good communication, Stefano was a hard worker with a good eye for detail. Price was reasonable.read more

Scott came to the property to help us find a better solution for our COID weekly irrigation plan…read more He checked out our gates, canals, pumps, sprinkler system and our small bit of land. While we don't have much to work with, but he gave us a better plan to maximize our water rights with less waste. We'll be using Thompson for our irrigation needs going foward.

A scheduled appointment was made a week in advance to have my water heater fixed and they never…read moreshowed up to the scheduled appointment. No phone call and no response to text message.

Owner was willing and available to assist with a caring and capable professional when others could…read morenot be bothered on a Friday afternoon. Got a temporary solution in place then followed up and worked with me on ideas to manage costs and while achieving a proper solution. People who care about more than themselves. Far too rare today. Great to have on your side when it counts, and when you really need a plumber, believe me, that is when it counts! Thanks Travis, Bryan and Josh, without whom the repair would not have been possible. (Stripped, but half open, corroded cartridge retaining nut requiring close quarters, below deck work on a Roman tub on the Butte. No water condition until temp fix. Eventually, fully repaired, while I was out of town.) Max (ops mgr) answered the phone on Sunday, even though I just wanted to leave a message. He insisted on helping me schedule the final repair the next week, right then. Good folks!