First, I will start off by saying the trail and tour itself is amazing. It was a nice long route…read morethat you go on, and you stop at a huge meadow where you can freely ride around on your own. The snowmobiles were new and clean, and definitely easy to ride for beginners. Plus, it was a gorgeous day when we went, which made our experience that much better.
The reason why this place is down by four stars, is mainly due to the guides that we had. We had two guides named "G" and Lucas who DID NOT make us feel comfortable, and frankly, I felt their attitudes were way unprofessional. My boyfriend's snowmobile ended up being stuck in the snow, and as he is a beginner, he wasn't sure what to do and asked for help. When we called over "G" and Lucas, one of them had said that since it was my boyfriend's fault, and they "won't break their backs" to help him out of it. In the end, one of our friends had to come over and help lift the snowmobile out.
But what ticked me off the most was at the end when "G" asked me how much tip I wanted to give him, and I gave him a number. Instead of BEING PROFESSIONAL like you're supposed to be, he straight up said that I was "insulting him" and that he would rather not take the tip at all. He also told me that it was because him and Lucas both split the tips 50/50 so my offer wasn't enough for each.....seriously!?! For his information, I DID NOT ask for two tour guides. The tour group that went before us only had one. For example, if you had 5 tour guides, are you going to ask me to pay 15% tip each for all 5 of you? Talk about ripping you off.
And if he really wanted milk everyone for their money, instead of being rude and saying I "insulted" him, he could have been a bit more professional by saying something like "Is there anything I can do to improve my services?" Then maybe that way, I would have felt bad and given him more.
Also, he should note that the definition of gratuity IS NOT OBLIGATION. It is a FAVOR that I am doing for you in exchange for your service. Unfortunately, your services weren't up to par, and therefore, I am not going to do you a favor by paying you 10%-15% (per PERSON, which is what he expected). I have worked in all kinds of industries myself (restaurant, bakery, smoothie shop) where gratuity is appreciated, but you don't see me being a bitch to people when they don't pay what you want. I understand the value of work when you provide service to someone, so I definitely do NOT skimp on gratuity unless I believe they don't deserve it. Most countries don't even have the word "tip" in their dictionary, so honestly I felt like he was taking a nice gesture for granted.
I will end this rant by saying, I do recommend taking this snowmobiling tour, but just not worth it if you have "G" and Lucas as your guide. I am sorry I have to be so personal on yelp, but I just couldn't believe my ears when he said that to me - I have never heard that before in my life. I know places like New York will have people like that all the time, but seriously, show some appreciation that I had even OFFERED you something. If you were really offended that I didn't give you enough tip, there are ways to be professional about these things. Gratuity is just like respect, you need to earn it to receive it. I hope that their choices in having a distasteful attitude was worth losing a customer.