Extremely UNPROFESSIONAL! ! ordered a Step And Repeat two weeks ago, black background with white logo. They emailed a proof that clearly showed a black background with white text. After it was approved, the product we received was clearly Gray NOT black or anywhere close to a black color. We contacted the company and the customer service was not only unprofessional but extremely rude and unwilling to help resolve the situation.. I sent them several emails showing a photo of their product next to one of my black company T-shirts, with a white logo so they could clearly see the extreme difference in the color background and after several attempts, they have been unwilling to help. There is no customer service phone number, they hide behind emails. I have been in the retail business for close to 30 years and ordered many products made of a black material. STAY far away from this company! A total waste of over $500.00 !! read more

Sign 11 - Clearly NOT a black background or what was ordered! - Printing Services Near Me - Suwanee, Georgia

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I have been using Sign11 for several years now. They are courteous, attentive and prompt. I have several banners that they printed for me. they are at least 5 years old and still in great condition. Their pricing is very competitive. I will use them for all large prints needs. GRRAT JOB GUY!!! read more

We shopped around and found Sign 11 prices very competitive. Our first time using them so we weren't sure exactly what we were going to get as far as quality, but our expectations we're definitely met and surpassed. read more

I ordered an 8x8 step and repeat and uploaded my files. The process was very easy. I received the banner and stand and was very pleased with the product results. Fast tun-around and easy to do business with Sign11. read more

Love them! I have used Sign 11 several times and will keep going back. They are so professional, precise, and keeps me in the loop all the way. I placed my order on Monday, they were fast with editing, and once I approved my order was shipped on Tuesday...arriving on Thursday. I don't see great customer service like this anymore. Thank you!! read more

Poor customer service during covid19 all business is shut down by government. They try to charge more for address if your current businesses cloesed.End up I never received my banner and I have no refunded$41.84. Never again at SIGN11.com.poor service and never see my order.wast time to contact PayPal & them read more

Really great to work with! They were able to make exactly what I was looking for from the artwork I had and it did require a bit of tweaking on there end! Great Customer Care! read more

Can't say enough nice things about these guys! I actually purchase from them out of Las Vegas. I own a large corporate photography company and we use Sign 11 for printing of backdrops for corporate party photo shoots. Every single time, they deliver faster than expected in a quality better than expected. We've used them about a dozen times now over the years and they never fail us. It costs less to have Sign11 print and make a step-and-repeat and ship it to us across the country than it does to have one made locally and their customer service is always fast to respond to any of our (quirky) needs. These are our go-to people for anything involving banner printing! read more

This company did a great job on a step-and-repeat banner that I ordered. They were great big email letting me know about the files that I sent and confirming the order. The order came in fast and we were pleased with the outcome. I recommend this company to anyone! read more

I was so impressed by Sign 11's service! This was my first time to order step and repeat banner, but their great customer service gave me a peace of mind. We received the banner very quickly and the frame was easy to install. I am very satisfied with this experience! read more

I just spent ALL DAY and 11 emails trying to place an order for several orders of vinyl reflective NUMBERS x4. I placed my order Saturday evening online, and received an email at 9:55am PST confirming an order for a step and repeat, which is NOT what I had ordered. I tried calling the phone number in the email multiple times to confirm details of my order as they clearly weren't correct. I had also wanted two orders, one 4 inch, and a 2nd at 5 inch. The invoice I had only included the 5 inch letters and did not include printed dimensions of the decal, which needed confirm that it would fit in the size of the application. After MULTIPLE EMAILS with "Christine", it was clear that something was lost in translation. I had asked for expedited shipping costs ( as I was flying out Friday), the dimensions of both the 4 and 5 inch printed decals, if they shipped internationaly, and an updated invoice reflecting the two orders of 4 and 5 inch decals. Instead of getting ANY ONE of those questions answered I received multiple proofs, which is the one thing I DID NOT NEED. I have now lost 3 days (I placed order online Saturday, with the anticipation that it would have shipped today) and will have to find a new vendor to place this order. Their loss, as this could have led to many more far more lucrative orders, but the poor customer service and inefficiency was the nail that sealed the casket. Take your business elsewhere if your time is valuable. read more

Customer service at Sign11 = BIG TRASH!!!!! I ordered 4 fabric banners from this establishment and the first two I bought looked nice, but there was one huge problem. The chemicals from the banner was so strong in my garage, I had an instant headache and my chest started hurting. Unless you're in a huge warehouse (which they are in), you can smell this and it will almost knock you out because of how strong this is!!! On my way back to get the other two banners, I figured surely they would tell me how to get this smell out and or refund me and give me a better option. So I brought the first two banners with me on my way to get the other ones (had to roll all my windows down or I would have choked). I get there, and they guy wouldn't do a thing, and he had no solution for me. He told me he would refund it, and wouldn't reprint it on the vinyl version so I could trade these out. Instead he said I could pay 50% of the original price of the ones I bought in order for him to print on the vinyl (which the vinyl was the cheaper option than the fabric ones I bought). I told him this is crazy. He said he's never heard of anyone talking about the smell of the fabric, but said the vinyl wouldn't hold that smell (how would you know if you've never heard about smells). So now I'm stuck with 4 banners that I paid $200 for and no refund or reprint. DO NOT USE THIS COMPANY AT ALL. They also left the doors open, unattended, so anyone could have taken my stuff. They are BIG TRASH. Oh, can you believe they have a "designer fee"!!! YOU DIDN'T DESIGN ANYTHING. JUST PRINTED IT!! BIG TRASH ENERGY !! HOT DUMPSTER JUICE!! read more

I have ordered banners from sign 11 for over 5 years. For the past 4 years my banners were excellent no problem. I ordered a banner this month. It was delivered to my house damaged. FedEx delivered it. I emailed John told him the problem that I had. He told me to get blow dryer to get the wrinkles out. I refused. I asked for another one. I told John that I needed another one. He told me that he could give me 25% off a new one. I didn't accept that answer. John then placed a claim with FedEx and said it may take up to 10-14 days to here back from FedEx. I called FedEx myself. They said I should talk to Sign 11. I email John back. I ended up getting a new banner. I originally ordered the banner with a hem, and that's what I approved of. How ever the banner Did not have a hem. So I was unable to use it with my stand. Totally disappointed. read more

Stellar service. When I called I received prompt, accurate and consistent answers. I usually check the website and ask in person to see if I get the same questions and their info was very consistent. Great work and a great price. Best part is that it was freakin fast! I ordered on a Wednesday and received by Thursday afternoon. It helps that I was in the vicinity, but you usually don't receive service that fast. I recommend them to EVERYONE! read more

Sign11 has been my go to sign company for the past few years and they have never let me down. Always prompt, always economical and always great quality. Wouldn't do biz with any other sign co. Elizabeth H. read more

Great quality work for the numerous projects that we've had done. Super timely response rate and friendly staff.

Very pleased with their product. Great response time and very impress with the customer service!

The customer service provided by Sign 11 was excellent throughout the process. They assisted us with the artwork and revised it until perfect. They had the artwork proof back within hours of my order and even got the banner shipped out on the same day. The vinyl banner is of high quality and looks great. For all of this, I would have given them a 5-star rating. HOWEVER, I ordered a 10' x 8' step and repeat vinyl banner and had difficulty setting it up so that it was taught and not bubbling towards the top middle section. I contacted customer service and they provided me with a number of suggestions which greatly corrected the problem. All poles have been set to the correct length and the top pole is still sagging slightly. It still isn't perfect and I feel that it needs a middle pole in the middle to properly support it. Upon contacting customer service (again they were very responsive to my concerns), I was offered the opportunity to buy a bigger stand for an additional $250.00 or given the option to rig the banner somehow by cutting holes in the vinyl and trying to add a third pole. I don't feel that those are adequate solutions and advised the company of that on June 8th. To date, they have not replied. I am disappointed that we spent money on a great product and it doesn't look perfect. I am more disappointed that they won't offer me a better solution to my problem. We will let everyone know and take our business elsewhere. read more

I like to print local but sometimes that's not possible. And when that's true, these should be your go-to people. Unless you're in Atlanta, of course. In which case, use Sign 11 all the time! Wow, they have been super speedy, helpful, professional, and so darned reasonably priced. read more

Sign11 is an awesome company to use for Backdrops and other print items! They are very patient and courteous and go out of their way to make sure your order is designed and shipped as quickly as possible! I am notorious for waiting until the night before or the day of to submit an order but that NEVER stops them from delivering A+ customer service and getting a proof emailed to me for approval asap! The design team is wonderful to work with also and they never make you feel like an idiot for not knowing the proper resolution for images etc, (LOL)! They just work with you to get it right and in 2 days TADAAAAH a beautiful 10x8 backdrop is delivered right to your door! I live in North Carolina. Today I ordered my 5th & 6th backdrop from them... the others were ordered over the course of the last 3 years and they STILL LOOK BRAND NEW! Thanks Sign11 for being such a great company to work with! YOU HAVE MY BUSINESS FOR LIFE! read more

I use Sign 11 exclusively for my step and repeats. I live in New Orleans and they ship that day to me and have never missed a deadline or had mix ups! I love Sign 11 and wish I could use them for other things! Thanks! read more

I placed an order with Sign11 for my dental offices for a Step-and-Repeat backdrop. I am so impressed with their level of service. Upon receiving our order, we noticed that the backdrop had come almost twice the size of the product we ordered. (Shout out to Josh that works in their call center/office) Josh helped walk me through the ordering process and what to look out for the next time we place an order. He also helped right my wrong with my already processed order, leaving me the happiest camper ever! Thank you so much Josh and Sign11. My highest recommendation. T.W read more

I ordered a 6' x 8' step and repeat backdrop after reading the great reviews... I submitted my own design and the proofs were available for me within an hour!!! After I "approved" it it was mailed out and received within two days!!!!! I live in Brooklyn and it came from GA without a hitch! Will definitely recommend and use them again! great price and great quality! no complaints! read more

Simply Marvelous!! The product, the service, the response, the shipping. It was a pleasure working with Sign 11

Great service, great product. They were so helpful in getting the step and repeat correct and it came out great.

Awesome company. Very helpful with our design and images for our step and repeat. Would order from them again.

Good quality product , great selection of fonts, however when ordering reflective lettering make doubly sure they understand you want reflective lettering before placing the order. read more

Won't order from here again. The stand broke as we were putting it up for the first time. They only give one week guarantee policy. So they would not send me a replacement part. read more

Nancy, my sales representative was EXTREMELY patient with me and all my changes and requests on my order! Once I finally gave her my final order, I received my backdrop and stand super quick! Quality product and very reasonably priced. I will most definitely place future orders with Sign 11. This step and repeat was the highlight of the evening and my guests felt like celebrities! Thank you Sign 11! read more