I made an appointment with the above company on February 19 for a February 28 cleaning. I received…read morea text message at 9pm the night before stating that all appointments have been canceled due to weather. As someone who is a supervisor and leads a team on daily basis, I completely agree on ensuring everyone is safe, especially when weather can be dangerous. In the text message the guidance given is to reach out to the company and reschedule. The very next day on March 1 I reach out to the company to reschedule. I receive a text message back two hours later stating that there is an opening on Thursday, 2 March at 12:30pm. I agree to the appointment. The day of, at 12:30pm I text at 1231 and mention that I am home, please advise when you arriving. No arrives, calls, or even sends a text. The company is a no show. I call at 1246 and no one picks up. I receive a response at 2:07pm I'm guessing from the owner since the person never identified themselves mentioning that they have COVID and have been hospitalized since Tuesday night and that there secretary was supposed to reach out to me an led cancel. I text back to summarize my experience and mention that maybe the secretary needs more training and it would have been nice to have received a phone call so I could schedule with someone else. I receive another text message that I felt was unprofessional and telling me that we are all "human" and that "this is not in my hands" and that "I have a second job, I work in a hospital, maybe I get infected there" as there are continuous apologies. Here are my concerns: 1.) When originally canceling the appointment due to weather, sickness, etc it should NEVER fall on the client to be the one to reschedule. Proper customer service entails the company reaching out to the client and making the effort to reschedule. This shows that the clients business is indeed important. 2.) The need to communicate through text message should be limited. Pick up a phone and actually talk to your client. This can help alleviate any misconstrued information and it shows your clients that they matter. I wish I could have experienced what the other reviewers experienced, however, the ball was dropped big time. I'm also in the process of moving out of my condo in two days, and this experience really didn't help.

This team is amazing! Prompt service and reasonable prices. Their business is growing and I'm glad…read moreto be apart of it. Communication has been fast and polite. The deep clean team went the extra mile for my family and I can't wait to have them back Bi-weekly. My house has never felt so clean! Give them a try you will be very happy with the results.

My experience with Fall River Cleaning has been wonderful! I am a newbie to outside housecleaning…read moreand was a bit nervous. They have made me feel very comfortable. Their work is excellent. I especially enjoy the nice touches beyond a good cleaning, such as the way they fold the towels and add a toilet paper rose to the roll.

I just moved to Providence and tried Maid2Go today for a move-in cleaning. They were able to…read moresqueeze me into their schedule despite my other cleaner's last-minute cancellation. Randolph (the owner) was very cordial through the phone. The service was impeccable, on time, and attentive to detail. Yovany showed up on time and completed the task accordingly. She was professional and took extra time to make sure I got exactly what I needed. My favorite part was that every window in the house and tile grout was spotless. They finished the cleaning within a reasonable amount of time and even left a pink flower with a thank you note card (never seen that before)! Definitely a repeating (and satisfied) customer :) Worth every penny.

I stand by what I wrote. And Randolph is VERY good at completely distorting what happened, and my…read morereactions to his "offers to make it better". 5 stars for the basement. That, I still believe. ZERO stars for the " deep clean ", and for the owners attitude. He is a charming young man, as I told him in my first, and very long, thoughtful, and kind email, after which he berated me for how long it took to contact him, when that didn't work, accused me of lying, etc. Etc. I feel very sorry for him, because when he was here, he spoke of how wealthy and important his family is, and how he intended to become a billionaire early in his life. When a child is steeped in entitlement and deference from us " little people", that child hasn't learned the idea of hard work for all the money he repeatedly said he wants. Here's a hint, Randolph, you don't make lots of money unless you have repeat business. I've wasted all the time and energy I intend to.

I can't say enough about awesome the service is from Tavares Cleaning! I work in Real Estate and I…read moresometimes come across homes that require multiple dumpsters (or even storage pods) to be filled in short time so that I can move forward with the business of selling. Every time I use Carlos and his team at Tavares Cleaning, the job is knocked out on time and my clients give me rave reviews!!! So I am passing on that same high praise!! Excellent communication. Efficient workers. And most of all... SUPER CLEAN!! Highly recommended!!

The cleaning service was okay, but wouldn't book with them again…read more Before the cleaners came, we agreed to a standard cleaning for $150 at 3:30pm. They kept moving the time and eventually showed up at 5:30. They charged us $180 for the cleaning though that was not the price we agreed to, and they didn't have a conversation with us about why they were increasing the price til after. We clean our 1 bed 1 bath unit regularly, and it stays in good shape. The cleaners decided that instead of a standard cleaning that we agreed to, that they were going to do a deep cleaning, without bringing this up with me. Because of the lack of reliability on this service, I wouldn't recommend to others.

We recently bought a house that was VERY dirty and had a VERY strong odor from all the animals the…read moreprevious owners had. We found Violeta's cleaning service through here and the team did an amazing job! Not only did they clean the entire house top to bottom, they also got that terrible smell out of the basement. Another reason we chose this team is because they came out and gave us a very competitive quote on the price, for the amount of hours they put into cleaning my house I don't think there is anyone else we could have pick for the job. We are extremely grateful for all the hard work and will definitely be calling this team for future cleaning projects.

i would like everyone to know what a GREAT job this service has done for me. I hired them & they…read morecame to my apartment . On time, and was very professional. they did an amazing job with the deep clean , as well as the regular cleaning. My apartment smelled great. And looked great. you wont be dissapointed. I will be using them every two weeks!

We've been using Northeast Maids biweekly and have Trang as our cleaner--she's amazing! She always…read moredoes a great job picking up our kids' toys, sweeping, and mopping. She's also so sweet with our two toddlers. The pricing is very fair for the quality of service we receive. Highly recommend!

Very Good service. Very polite timely arrangements that unfolded exactly as promised.read more

Our family is very pleased with Norkis & Yajaira Cleaning Services! Since the fall of 2023, we have…read morelooked forward to both their quality work and customer service here in Providence. In a competitive market, Norkis & Yajaira stand out because you get great value for affordable rates. From the open and visible to the "nitty gritty," it feels good to know that your home is truly being cleaned and cared for. They are also very pleasant and trustworthy people, so it is especially good to benefit from their talents. I happily recommend that people contact their team for great support!

Had john and his crew out at my home for my annual Holliday clean up they were very thorough and…read moredetailed in there cleaning very friendly staff ,I have received multiple compliments on how clean and fresh my home smells and looks I do not know what I would do without john and his marvelous company ....keep up the great work I will be calling you back

Awful service. Took me weeks to schedule an appointment and the job the did was not up to par…read more Wouldn't recommend.