I had a bizarre and ultimately time wasting experience here. I ordered yard signs from the website. I found the site very difficult to use relative to other sites I have ordered from. I do not normally give feedback or reviews, but when asked for a review of the site at the end of my purchase, I gave a one star review. I explained why in the comments and agreed that the company could contact me. My issues were that the site does not allow for the upload of files (have to email them), does not give the email address at the end of the order process (I had to go back and start another order to find the address) and does not clearly say what type of files. Also, shipping times are ambiguous, so I was unclear when order would ship.
What I received in response (BTW I got no confirmation of my order at all) was an email asking for a better review. No attempt to answer my concerns about the website, except to say they fell(Their spelling, not mine) that emails are more accurate. Simply asking me to give a better review. When I responded by saying my questions were still unanswered, I got a call from the owner Lex Winger and this is when things got bizarre.
Again, all he cared about was the review. He immediately stated that no one else has ever had a problem with the site (implying that I am somehow incapable of understanding something simple) and the stating that 1 star was unjustified. I replied that none of my concerns had been addressed for me to improve my rating. He said everything was clear. I then said (I'm not proud of this, but this is how I sometimes speak...) "I still don't know when the fuck my order is being shipped." Lex has apparently never heard this type of expression before and decided to be deeply offended. So I rephrased my comment to remove the offending word. I explained that the site says the order will be ready for shipment same day, but does not say it will ship that day. I have had enough experience with various companies to know that these are two different things.
He went completely off the rails and in various ways again said I was stupid for not getting it, and again repeated that I was the only person in all the years they have been in business that didn't understand. He then said he didn't want my business, was cancelling my order, and hung up on me.
I did reach out to him a half hour later to try and have a reasonable conversation about what happened and he simply hung up on me again.
Needless to say, no recommendation here. read more