I am 66 years old and have had "interesting" eyebrows for as long as I can remember. This was my…read moresecond visit to Holly Dowd, the Arch Expert at the Benefit Brow Bar, for tinting and waxing, and I could not be more pleased. Holly is skilled, meticulous, and truly understands how to shape brows in a way that complements your face. For the first time in decades, my eyebrows look natural, defined, and genuinely flattering. After the wax, when my brows were already looking perfect, Holly went a step further and helped me find a concealer and foundation that make an enormous difference--natural, yet more vibrant and polished. A colleague of hers even weighed in on color matching. They were a young person with a fabulous look all in black, cool silver jewelry, and unmistakable kindness in their eyes. The whole experience felt collaborative and attentive. It is definitely more expensive than the threading I've had in Philadelphia, and I may try to stretch out the time between visits, but it is absolutely worth it. I'm grateful to have found Holly and recommend her without hesitation.

I'm a senior who is usually ignored and I dread coming to your store! Today was a delightful…read moreexception!! Tracy greeted me at the door, offered me so many choices and most of all was super patient and honest. Just a small sale but you need more people on your staff like Tracy. Thought you should know!!

I was scheduled to get my hair and make up done at this salon and I was "bumped" and appointment…read morecanceled because they got a bigger wedding party for that day. I will not ever recommend them

I received notification via text today that the blow-out appointment I booked a few months ago for…read morea wedding four days from now has been cancelled. I called and left a message to try and get additional information, but there was no answer and no one returned my call. While I am very sympathetic to current circumstances related to COVID, the impersonal way this was addressed and the lack of actual communication is disappointing and not good customer service. I've had a pretty consistently positive (for the most part) experience with this salon over the last few years, but am very frustrated with how this cancellation was handled at the last minute without any real explanation.

Kelly gave me exactly the haircut I described. She was one of best Stylist I have had since moving…read moreto Old Saybrook 8 years ago.

The stylist was nice but she didn't do anything I asked her to. She actually did the opposite. I…read moreleft in tears

I went back to have Stylist name Liz, and owner Kate assisted me with my hair. So I better…read moreunderstand what is needed to make my hair curly. I'll be back for Liz. . Thankyou I'm very excited

I can't say enough excellent things about my experience at Essence. After two long years without a…read morehaircut (thanks, pandemic) I was searching for a new place and a chance to cut off my hair again. Liz took all of my requests into consideration and gave me an absolutely wonderful haircut (not an easy thing to do considering how thick my hair is and how long it had grown.) More than that, she was incredibly kind and made me feel well taken care of throughout my appointment. All of the staff that I interacted with were warm and professional. Everyone was also very careful and aware of COVID protocols, which to me was an added bonus. The only negative for me going in was the cost (a bit pricier than what I can afford since I'm still in school) but honestly... I really think it was completely worth it. If you're looking for a professional establishment and someone who knows how to give a short women's haircut, go to Essence and ask for Liz. You will not be disappointed!

Best hot shave I've ever had…read more Mike greeted me with a handshake and asked all the right questions. He clearly knows what he is doing and his attention to detail is top notch. Mike's Barbershop is a great addition to town and will definitely be a mainstay.

Mike is the best. I've been going to Mike for nearly 8 years. He is super friendly and does an…read moreamazing job every time. I try to send all my clients to him.

Gigi is the sweetest person and she is the owner of this little piece of throw back hair salon! I'm…read morelucky to know her she's so reasonable and doesn't want to over charge for any service! Her color skills are top notch!