My experience has been great. The office supervisor Ginger went way beyond the extra mile to help me during a very difficult time and I will be forever grateful. read more

I had a surgical procedure this morning on my back my ride was scheduled through this company and i was treated terrible The driver lied and said i was a no show and in fact he never showed up. I call3d dispatch and the same operater continued to lie and say they tried to call twice and that was a lie. So i am stranded trying to find a ride. This company is terrible and i will be sending immigration to your office today. It makes no sense how you and your drivers treat clients. I hope your drivers and other employees are documented. read more

The last time I called a taxi in this area was in the 90s. It went smoother then. I requested a cab, gave the name of a reasonably well-known location downtown as well as the address, repeated the name of the municipality, and they sent a cab to a location 6 miles away. The cabbie called me, he said he wasn't going to go that far, I agreed with him, we commiserated how cruddy employees whose sole purpose is the enter information they've just been given and they fail at so basic a level makes you wonder if they are smart enough to cleanse their own nethers reliably and regularly, extolled the nice day for what was going to be an hour walk, wished him a terrific day, and I set off. A mile or so into the walk I get a call ftom another cabbie. He is where I was supposed to have been picked up. I explained that I told the previous dude I was heading home on a shank's mare and hoped he hadnt been too inconvenienced. That's the reason for 3 stars. Despite the screwup, the dispatcher did try to fix the problem, just without letting me know!​ read more

If I could give 0 or negative stars I would. Worst cab experience I have ever encountered. I will never ride a cab again thanks to this company. I needed a cab to the airport rental car terminal. My driver picks me up and proceeds to take me to the airport, but it's clear he has never been to this airport and doesn't understand how to navigate to the rental car area. He takes us into an area that we shouldn't have been in and I tell him to stop, that I would pay and walk to the area I needed to be in. He asks me how I am paying and I tell him "by credit card." So he takes out his phone and calls Silver Cab PG to process the credit card payment by phone. Whoever he is talking to on the phone tells him that he doesn't have the ability to take a credit card payment. So I'm listening to this and thinking "well, I don't have cash." I tell the driver that I don't have cash but if we can find an ATM I will get the money. We find a gate attendant that explains where the ATM is inside of the airport. So we park and the driver tells me that he needs evidence that I will come back and for me to leave my phone. I tell him "no, I am not leaving my phone in his car, but I would leave my coffee cup." He doesn't like this idea so he decides to go to the ATM with me. We go into the rental area where I originally need to be and they tell us to go inside the airport to get to the ATM. After walking for like 5 minutes we find the ATM only for it to be a credit union ATM that will not allow me to withdraw funds from my regular bank. At this point I'm LIVID and I call Silver Cab back and speak to a supervisor. The supervisor says again that he can't. Take a credit card payment but maybe the driver will take my information and we can make the payment tomorrow or drive to another ATM. I told the supervisor that the driver doesn't understand and this isn't my fault. So finally I just said forget it and downloaded Zelle. The driver was looking over my shoulder as I was sending him the money from my bank account. Once I sent it I ran the heck away from him and Silver Cab. DO NOT EVER use this company. read more

This company is irresponsible! One of their drivers hit my car back in Oct of 2021 and I have been calling their insurance every since to get my car fixed and no one has yet to call me in regards to the situation. I have left numerous messages for the adjuster to contact me and still nothing!! i have all the proof and a claim number but no actions have been taken. read more

Shameful Company I made a reservation 24 hours in advance for a wheelchair accessible van for my uncle. Silver Cab did not show up. They did not even have the decency to call and let us know they were not coming!They left an old man in a wheelchair STRANDED! Shame on you Silver Cab Company. Shame, shame, shame! read more

(1 STAR IS FAR TOO MANY) Awful service! Very nice when taking my credit card info to book and schedule trip however, time of trip was the worst - driver, Brumont Joseph threatened to not transport (turned back around to take home) until he received his payment!! He was advised to contact the company Silver Cab/Taxi Taxi and deal with them about payment since the trip was booked through them. This man and the man in dispatch, Calvin Warren are so unprofessional. Calvin screamed at me over the phone when we tried to explain how we shouldn't be charged as the driver threatened us, demanding payment while screaming and never made it to appointment. End of day, the appointment was missed and charged double the amount on the credit card than what was originally discussed and agreed to. Now, we are left with a missed appointment and disputing a non-authorized charge. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. THE WORST, MOST UNPROFESSIONAL TAXI SERVICE WE HAVE EVER DEALT WITH. WHAT A SHAME! read more

Apparently this company has not been phased by lyft and Uber, because they don't give a crap about their customers. The dispatch personnel are extremely rude and argumentative. They belittle you and hang up when you ask for the status of your taxi, because god forbid you are wondering why it has been 45 minutes when they told you it would be 30 minutes. I would rather walk 10 miles uphill in the snow barefoot than deal with their dispatch. read more

One star is gratuitous. Driver showed up thirty minutes late. After booking and informing dispatch I would be paying with a card, we arrived and he told me his card reader wasn't working and I would have to pay cash. Insisted on writing down my card numbers!!! read more

I don't know where they get these people who work the dispatch center. They are so rude and act as if you're bothering them when you call to get a cab. If they are so unhappy with their jobs, quit and let someone else who will give better customer service have the job. Also, you ask for a cab that takes credit cards but when the driver arrives he says he doesn't take credit cards, It's 2014, and not many people carry cash anymore. read more

Well I used the taxifinderfare site who said my fare would be 19$ and lyft said it would be 22$. So I took a chance and rode with this guy who charged me a whopping $40. Talk about ripoff. How come everyone else say it is half the cost? I cant afford to throw around 18$ on a one way trip. So next time I will get cash on a prepaid and use lyft. No longer ripped off. I had to take a bus home because I could not afford a return taxi trip. Thanks for the rip off. read more

ZERO STARS. I called for a cab to come last night at 5:45 am. It's now 6:10 and NOTHING. I called at 6 and asked why it hadn't come yet, I was told that the cab companies with credit cards in my area are scarce and that the request for the cab came out at 6:45. Why would the cab request be sent out at the time the person needed to be picked up??? Does that make any sense? Now I'm having to wake up my mom to by her to take me to the airport. I really hope I make my 7:45 flight or I'm gonna be pissed. read more

Awful customer service at the dispatching center. The cab drivers are even worse. If the taxi industry is wondering why they're losing money to Uber and Lyft and others rideshare places - this company is a perfect example of why. The lack of technology (you dont take cards? It's 2015! You just dont want to pay the fees!) and lack of courtesy (you cant see where the driver is? Or call him? You're the disptacher) make a simple ride a difficult experience. Terrible terrible terrible read more

If I could give this company NO STARS I would. I am a frequent cab rider and I was especially disheartened by my experience with a few cab drivers that work for this company. Needed a cab in a hurry there are five cabs and a few guys chatting on a bench nothing out of the ordinary. These guys usually take turns when a customer comes and seem to know each other. As i approached the area where the cabs were parked I asked if anyone took visa. First off its 2012, so I don't see why it is even necessary to do this but I didn't want any surprises. Immediately I am met with agression "A credit card? WHY? NO!" or " I can take you to the ATM" or "He has a credit card machine, how far are you going? Oh he said NO?" One fellow begins speaking to the drivers in another language in an attempt to get one of them to give me a ride. At this point I am at a complete loss of words....I am trying to give you business so what is the problem? It became obvious to me that the issue wasn't that the cabs did not have credit card machines BUT that they did not want to process the credit card payment. A few weeks back I made a cab reservation (same cab co.) and specified that I wanted a cab which accepted visa, the dispatcher said that was no problem as they all do. When the cab arrived and I told him I was paying with my card, he argued with me until I made mention that I specifically requested a cab that accepted visa. Upon arrival to my destination he pulled out his Visa machine and processed the payment without issue. Moral of the Story if you want to ride with these guys carry cash, the visa machine is just decoration. read more

DO NOT USE THEM! My disabled mother was treated HORRIBLY by a cab driver today. He threw my mother's walker and was verbally abusive to her. When I called to advocate for my mother the Supervisor Calvin became belligerent with me and said I was lying! Abuse of the disabled is unacceptable and disgusting. This company is highly unprofessional! read more

I hailed Silver cab 589, licenseplate h97709. The rude driver refused to transport me to my destination. In the middle of the daytime, from within DC. read more

This is probably the worst "taxi service" I have ever had. Called for an early pickup the day prior and the cab didn't show up for 30+ minutes late. It wasn't rush hour or busy hour, as it was early morning on a weekday. Very disappointed read more

TERRIBLE COMPANY!!! NEVER USE SILVER CAB!!! My friend left her laptop in the taxi. We called the dispatcher and he hung up on us...twice...refused to radio the taxis to ask if any of them found the laptop. read more