What an INCREDIBLE place for an engagement ring. It can be difficult trying to find a jewelry store…read morethat really cares about the product they're selling and who they're selling it to. Abby was responsive, hard at work, and a fantastic sales woman. I could not be more satisfied with my ring. BUY FROM ABBY!!!

I just had the most unhinged experience at their Harvard location with what I believe may be Abby's…read moreson. I took my ring in to be resized in late April. I picked it up several days later and it fit, so I left not thinking anything of it. Put it in my jewelry armoire as soon as I got home. Took it out several weeks later to put on and noticed the stone was loose. It's loose enough I don't feel comfortable wearing it, so I put it on my to-do list to take it back for the prongs to be adjusted. I called the store earlier this week explaining and they advised to bring it in. My dog got sick not an hour after I hung up so that consumed the next two days and I was unable to make it back. I went in today since I'm off work and explained and the man at the desk said he remembered speaking with me. He then inspects the ring and says it will be another $150 (on top of the $250 I paid for the resizing) to fix the issue. I explained it didn't seem logical for me to have to pay additional money for what was clearly an issue caused by the resizing. The man went on about how it wouldn't be fair to them, so I said, "Okay, I'll take my ring back, then." He wouldn't give it to me! He then said, "You have some options: you can either stand there and be hard, or you can take a seat and we can see if we can work something out with you." Appalled by his aggression and his unwillingness to hand over my ring, I stated again, "I'm good standing, and I'll take my ring back now, please." He proceeds to demand I leave "his" store, to which I replied, "I will GLADLY leave as soon as you give me my ring back." He finally returned it after I asked for the third time, all while getting even more aggressive and raising his voice about how they "don't want my business" as I was walking out the door. I was shaken by the aggression as it was, and then he started following me to my vehicle, still yelling; what, exactly, I don't know as I couldn't hear over the traffic noise. I immediately locked my doors as soon as I got to my car and left. There was a security guard there who witnessed the entire incident. I was never aggressive, never raised my voice, etc., yet was met with utterly unhinged behavior. Do NOT give this company your business. Women are clearly unsafe with this unstable man.

My wife needed batteries changed in a few of her watches and we went to JewelTech after a brief…read moresearch. The lady worker provided a reasonable price and would have the three watches ready within one hour. Upon our return arrival, the watches were ready and in good working order. Subsequently I took three more of my father's watches for battery replacement. Once again, a great experience. I highly recommend JewelTech for your watch or jewelry repairs.

I've taken my rings to Suzy for 30+ years. They are the best, no nonsense, safe and professional.read more

In 2017 I brought my father's 1970 Seiko watch in for repair. I called several times over the…read morecourse of 2+ years and was told the parts were coming or that I would receive a call back. Nothing. They have stolen my father's watch he bought at the PX during Vietnam. I want it back. If I could provide 0 stars I would.

Didn't even call to tell me they went out of business and they still had my watch!!! Essentially…read morethey stole my watch and I have no one to contact about it. What a scam!!! I'd leave a 0 for this but I can't so I left a 1 star. They are thieves. They stole the first watch my parents ever bought me. Then on top of that they took too long to fix anything. I gave them lots of business on my many watches and this is how they treated me. Not only that but they almost lost my watches without my receipts. They had all of the wrong information on my order in their system. Different name and number. I am going to contact the police like other reviewers did.

I went here to have my gold rope fixed and they did not disappoint. They were much more affordable…read morethan actual jeweler which I appreciated and they were fast, efficient and the work was good. No matter the person I work with, they have all provided excellent service. My my necklace fix, they charged me $40 compared to $60 as quoted by the jeweler. I highly recommend if there is a need to have jewelry fixed and improved.

it was a tragedy when I dropped my Apple Watch and I broke a rare limited edition watchband. There…read moreare a few watch repair shops in town that I could've picked from, but this one was inside Woodland Hills mall. I figure I could get a pretzel while I was waiting. I'm very impressed with the customer service here. Everyone was so nice and happy to be at work. My watch was repaired in less than 20 minutes and it cost me less than $10.

Never had in my life had a battery changed in my wife's phone for $10…read more That's right $10! Then I must say it's the most friendly Jewerly store I've ever been in. I feel like I met half the family. I'll go back just to meet the rest of them.

My Husband came in to get my Mother's ring repaired because my son's stone was missing and my…read morehusband was going to get it fixed for me for Christmas and they told him they were not repairing jewelry at this time because of the holiday for him to come back after Christmas and they would take care of my ring. My husband went back after Christmas and they would not even look at my ring for repair. All that was missing was one stone in the middle of my ring. They were rude to my husband and led him to believe that they would fix it after the holiday. I will never buy from this jewelry store.

I had just received a really nice watch and needed it resized to my wrist. I looked up businesses…read morein Edmond and his shop popped up on my screen. I drove out there and was immediately greeted by such a nice guy and I thought I was just going to leave it there and pick up on a later date. He immediately started working on it and wanted to make sure the sizing was perfect before I left. I will definitely use him from now on with anything watch related. It was such a quick errand, and I was on my way to do other things. I can't thank you enough and I would highly recommend this business for anything watch related.

Great Pl., David the owner is very knowledgeable with watches and has a lot of nice watches for…read moresale too and he definitely knows what he's doing. I've taken five or six watches up there for new bands and batteries. I will keep going and keep using him. He's the best around.