Ibiza Pool attempted a resurface of our pool but the finish was not done in a professional manner…read more Some specific problems: 1. significant defects and divots; 2. corners were not well formed; 3. there are clumps of white concrete left on the blue finish; 4. the quartz was not properly finished up to the tile; 5. diamond step spotters were partially covered with quartz/cement (so they appear misshapen/not square); 6. finish on the steps is very rough; 7. tiles were installed with cut/sharp edges facing out. In addition, Ibiza's work crew was careless - they mixed chemicals on a corded off new driveway, broke sprinkler heads, left cement foot prints all over the pool deck and only cleaned up when we called them back to do so. An Ibiza rep subsequently inspected the work and indicated that they would completely redo the finish properly at no cost to us, but that was more than 2 months ago and despite a subsequent discussion, Ibiza hasn't made any good-faith effort to replace the finish as promised. Finally, despite our multiple, significant concerns, we haven't heard a single word during this process from Ibiza's CEO & Florida Licensed Pool Contractor, Mr. Attila Adam. We have been hoping that he would want to make this right, but have been disappointed thus far by his lack of involvement with our concerns.

I'm a vacation home owner which decided to reline out private pool. After shopping around and…read moregetting 3 quotes I stopped at Ibiza quote. This one want the highest but neither the lowest for the same job I requested. They came over as soon as I called ,even was Sunday afternoon. I didn't expect someone to answer the phone, the plan was to leave a message along with others calls I had made. Balazs Csuthy show up to the door in couple of hours. For me time was important because I need it to take a decision before to return home. the next day I had all others offers on the table was easy to eliminate others and stop at them offer. He return to the house as soon as I called and he already knew that I needed at one visit all information that he can provide and samples to choose from. He had all ready for me ,making my life easier. We had set time for the job. I return to Florida for the time of the renovation. We had kind of trouble ,because he was behind with the previous job so starting my job need it to delay, not much but time was important for me because we need it to return home to our job and our life and the delay was jeopardise the plan. I entered in a panic mode even when he told me not to worry the pool will be done in time to my departure. Do you think I could sleep till I had the team start working on the pool? Noooo. They start almost 3 days later and as soon as they started ,they keep working till the pool was done. Of course was done way before my departure, but been first time reline the pool I didn't knew how long it will take. It was lots of stress ,I can say that. BUT not because of them it was because of me that's how I am...for sure next time things will be better. Now looking back 3 months since the pool was done ,I'm so proud of my pool and will pick them again with out shopping around. The pool is amazing, my guests love it ,we love it ,the price was fair the job is amazing done. If you are a local resident you will be okay with timing in case of delays, if you are owner of vacation home just don't book tide time for this just in case unexpected happened. Even with that he manage to finish in time with out compromising the job. WELL DONE Csuthy, keep up the good job and you have gain my business for next time renovation. Job completed February 11 .2017 Thank you , Gabriela

Hired Acqua Blue Pools for year round pool maintenance. 2 months in and I couldn't be happier. He…read moredoes a thorough job in cleaning, maintenance, and chemical balancing. He knows pools, Period! If you're searching for a pool guy, the search ends here.

Been using a pool company the last year my pool never looked clean I go ally started watching it…read morewas cause the pool guy wasn't doing anything except checking his phone while he sat on our couches on the porch ssid something to him and still did it. Hired another one got 2 months they never even came but billed me. Now my pool looks amazing since I've switched to you guys. Fixed my pump that has been broken for over a year and the tech knocked on my door just to introduce himself beyond please with service and customer service highly recommended.

Apex has been servicing our home for over 10 years. Tony Perez is the owner and he has always taken…read morethe time to answer any of our questions and offer us the best pricing on equipment repair and services. Apex has done everything from weekly cleanings, to motor replacement, to one off part replacements and always works to get us what we need at cost, or included in our typical weekly expenditures. We inherited the service contract from the previous owners of our house and if we were to move we wouldn't hesitate to rehire Apex.

I have been paying this company to service my Orlando home and this is how it looks. I have been…read morecalling for two days for an explanation and they won't even call me or talk to me. Very disappointed but the fact that no one will talk to us.

Owner is incompetent, lazy, vengeful and malicious. Installed a faulty system, did not fix parts…read moreunder warranty and let warranty expire, caused damages, did not properly maintain the pool chemistry or clean the pool surfaces. To top it all off when I finally terminated his contract, he took revenge against me in illegal ways to cause me harm which I am still dealing with. STAY AWAY!

Best in Orlando/Windermere/Central Florida…read more Been using them for 12 years and always honest, on time and available. A+++ local business.

If you're looking for a pool service company to solve your pool needs and problems, DON'T contact…read morePooltek Pool Services, unless you're ok paying up front for an assessment with no solution. The first red flag should have been that they required a $95 payment before even scheduling a tech to come out. And even after making the online payment, I had to reach out to them to confirm receipt and prod them to send out a technician. In short, my pool pump stopped drawing water effectively. I was stumped after checking the PCV joints, O-rings, the impeller, and having backwashed my line. The first tech spent all but 12-15 minutes on site to say he didn't know what was wrong but suspected a clog in the line. He said he didn't have the equipment on hand (the equipment being a $12 bladder kit I picked up at Ace Hardware later that same day -- something any pool tech should carry with them). After I tested the line for a clog with the bladder kit, water appeared to be flowing just fine. After several unanswered phone calls to PoolTek, I requested another tech come out. I told a man named Robert (presumably a manager I can't recall, that I had never had a pool repair company come out to my place and not leave with a fix or a solution. A second tech came out and after about 25-30 minutes, he also concluded there was a clog. So, that's when I contacted Dr. Pool Leak Detection to have them pressure-test the line for a clog/ leak ($300 more dollars out of pocket). While I thought it a bit pricey, the tech who came out was very thorough and gave me the results I expected -- NO leak and NO clog. He also pointed out a steady drip of water from under the pump, which I overlooked beforehand. I decided to purchase a pool pump seal repair kit for about $35 and disassembled the pump. Sure enough, I saw worn and broken seals/gaskets. I replaced them, reassembled the pump, and am happy to report it's working perfectly. I HIGHLY RECOMMEND NOT USING POOLTEK POOL SERVICES - unless you like throwing away money and being gaslit.

AWFUL SERVICE. We chose to get a quote from them over other companies because we were on a quick…read moretimeline they said they could accommodate. This turned out to be categorically false. They were running behind on services and never showed up on the day we had scheduled, which we would have never known if we didn't proactively call. Then, they cancelled our rescheduled appointment completely without informing us. Maria would not work with us and they did not offer any actionable solutions to make things right, although they were at fault for the scheduling errors. They also will not give you any heads up on timing beyond an hour prior to appointment. Perhaps it's for the best, given what their other negative reviews online say... Stay away from this company.

Gianni did an excellent job replacing my pool filter. He also tidied up the plumbing and installed…read morea concrete pad. Highly recommend.

Very professional . They was very neat clean and there prices are in point …read more They also not only install 20 pool panels but also clean my pool and filter and vacuum the bottom of my pool . I will use them again in a heart best .

I was left speechless last Wednesday when my pool ended its pump time. I let my dog out and she…read morestopped at the skimmer cover. I went to see why she had stopped at the skimmer, and I pulled the cover and the basket. I found a dead frog in the basket. That is after reading the report that stated the basket had been emptied. I texted the service person and he state that the pool was left perfect. Then he stated that he would cancel our check. I guess that I was being called a liar. So be aware that this pool service may not be as reliable as the reviews may lead you to believe.

Honest & trustworthy service! That is always prompt. If you want a service you can trust without…read moreworry this is the company you want!! Great communication. I would definitely recommend

I called this company for a estimate to redo and upgrade all my pool equipment about three weeks…read moreago. They said the went out and looked on 5/15. A few days (5/17) later I texted them and asked when the estimate would be ready, the person responded over the weekend. Tuesday (5/22) afternoon still no estimate so I text again, "Any updates?" No response by Wednesday so I texted, "Hi, are you guys planning to send me an estimate?" Never received a response. 5/23 I called and a male with an English or Australian accent answers and I asked about the estimate. He sounded annoyed and says something about being busy with his family. He did not give me an explanation, just I am busy (maybe visiting, I don't remember) my family and says he'll do it soon. 5/28 I called the office number hoping to get someone else, maybe this is just a bad single employee. He answers again and says something about being busy with his family again and he'll do it tonight. I still haven't received it or heard from the company. Churchills Pools maybe the greatest pool service company in the world, but their customer service stinks. If I had gotten any reason for the delay and an actual timeline such as we are very busy and it will take three weeks and it was done in three weeks, I'd be fine. But when a company keeps missing its own deadline and only responds when I reach out, they have bad customer service. Unfortunately at this point I would not trust them to work on my pool equipment.