My wife, Sandra was blessed to have been admitted to this rehab facility recently. She was released…read morefrom the hospital after a second surgery on her spine to clean out the infection. She had stayed at this wonderful facility 2 years ago for 6 weeks after a hip replacement. Everyone at The Lodge proved again to be exceptional. She probably had contact with the entire staff during this stay of 40 days. It would take pages to accurately state the attitudes of the entire staff. It began with smiles showing their concern to do everything possible for my wife during this difficult rehab experience. The smiles were the 'real deal', and were proven to be from the heart. She was shown professional care with love radiating from their hearts. This treatment produced contentment even when suffering physically. Contentment was the key that produced healing. Along with quality care from management, nursing, etc, they added something else to make the stay even more perfect. 'The FOOD'. Both my wife and I rate the food quality and taste higher than any restaurant that we have found in Asheville or Hendersonville. They permitted me to order my lunch or dinner and eat with her as often as I had time to do so. Yesterday, as we were trying to decide where to eat at some restaurant, my wife said, "Let's call The Lodge and see if they would let us order a meal one more time". I must add 1 more thing: 'The surrounding atmosphere'. From the 1st view, both inside and outside, the atmosphere was perfect. They even allowed our grandson to put a bird feeder outside her window. These 'birdwatching' experiences every day helped keep her mind on pleasant things when she was alone.

I am writing this review to warn others about the deeply troubling care my mother received at The…read moreLodge at Mills River. What she endured during her stay was not merely substandard -- it was a failure of basic human dignity that no patient should ever experience. My mother was admitted with a fractured pelvis, a serious and painful injury requiring careful, attentive care. Instead, pain management was grossly inadequate -- her suffering was never brought under control, and she was left in visible, prolonged distress. The facility does not provide patients with catheters despite limited mobility, leaving her lying for hours at a time in her own urine and excrement. This alone is a profound failure of basic nursing care. This is done to encourage patients to get out of bed, one staff member told me. When staff finally did attend to her, the handling of her body was alarmingly awkward. During cleaning, they moved her from side to side applying direct pressure to her fractured pelvis -- causing her tremendous, unnecessary pain. Whether this was due to a lack of training or simple carelessness, it is completely unacceptable for a patient with a known pelvic fracture. The environment itself was deeply distressing. A patient in an adjacent room could be heard repeatedly crying out "help me" -- for an extended period -- with no response whatsoever from staff. That sound will stay with me. It was not an isolated moment; it reflected the culture of neglect that seemed to permeate this facility. The attitude of much of the staff compounded everything. Several wore permanent scowls and did not mask their resentment when asked to respond to my mother's needs. Compassion and patience -- the very foundation of caregiving -- is in short supply when your job is driven by the numbers. I would urge anyone considering The Lodge at Mills River for a loved one to look elsewhere. Families trust these facilities with the people they love most, often at their most vulnerable. That trust was utterly broken here.

I am grateful to the amazing team at Carolina Ortho. They demonstrate impressive and collaborative…read moreteamwork with one another which only enhances the already top notch care they provide their clients. When I walk in for an appointment I am greeted by each team member - by name! They care about the work they do and their clients. And it shows. Special shout out to Tyler who's warmth and humor make each session as enjoyable as possible - considering the important and sometimes uncomfortable work being done.

I am so thankful for the staff at Carolina Orthopedic. Jason & Tyler worked with me after cervical…read moresurgery & I appreciate the quality of their care, their kindness & patience with me. Thank you Ken for your help and I can't forget Kelly, ever so quiet yet always smiling & doing a great job. I would recommend any of the staff at Carolina Orthopedic Rehab, there is a wealth of knowledge, care & kindness there.

Follow up. Complaint before was on non refundable deposit. I see after finding my receipt that it…read morewas non refundable. I just didn't recall. Otherwise Carolina Village was likely our first choice; hence the deposit.

From the owner: Specializing in: - Retirement Communities…read more- Retirement & Life Care Communities & Homes-Information Bureaus - Assisted Living & Elder Care Services

Everyone I dealt with, from the front desk to lead physical therapist, and all the other…read more therapists were just outstanding.

Maximum kudos to Pro Physical Therapy for their excellent care, education and support that worked!…read moreAll the therapists are really great to work with. I appreciate the one-on-one attention and the emails with exercises for me to do at home. I highly recommend Pro Physical Therapy!

They have a wonderful Wound Care RN. She is caring, compassionate, dedicated, reliable and has a…read morestrong work ethic. Their Administrator, Director of Nursing and Assistant Director of Nursing are dedicated, caring and extremely efficient. I truly believe this is one of the BEST long term care facilities in the State of NC.

We visited this facility while researching a place for our Mom. This is one of the saddest places I…read morehave ever been to. What I saw haunted me after leaving. The residents in wheelchairs were all jammed up around the nurses desk. Some were sitting in their room staring blankly at the wall. One elderly gentleman was in a wheelchair up against a wall facing chairs and equipment. They told us they had a contract with the veterans. God bless any of our veterans that end up in that place after all they have done for their country. Shame on them.

They provided excellent care of my father after a hospitalization. Wonderful, caring and competent…read morestaff who went the extra mile to help him recover. The team of RN, PT/OT, Nutritionist and Case MgT were thorough in his rehab plans.

This is an ALF run by Hunt Company out of Blacksburg VA. Have had satisfactory experience with my…read moreparent there and would recommend it undergoing the decision with a parent at this point in life.

My mother has been a resident at Carolina Reserve at Laurel Park since December of 2017. She is 91,…read moreis wheelchair-bound and suffers from dementia. At Carolina Reserve at Laurel Park they make a significant effort to ensure that all residents participate to the extent of their ability and desire in Social life and activities. My mother eats lunch and dinner in the dining hall with her own social cohort, women who care for her. The facility is open, bright and clean. They have an RN on staff each shift and the CNAs are professional, courteous and considerate of the specific mental and physical challenges to each resident. The full-time activity Director puts tremendous thought into planning activities for the residents with resident feedback and with consideration of their specific personalities and needs. Live music is routine at Carolina Reserve at Laurel Park with local soloists and bands making appearances. Music also appears to be the connection for some of the families with members there and Carolina Reserve at Laurel Park has hosted several open air concerts and barbecues in the last year, with at least one in the half year since my mother moved in. They have a beauty salon with multiple chairs (an important social setting for many elderly women like my mother) and a stylist who visits on Tuesdays and Fridays. There are shopping excursions and special outings on a regular basis so that residents have an opportunity to go out into the world and experience a greater sense of independence and a broader sense of and connection to place. They possess a wheelchair accessible van with several rows of seats and a number of the staff are trained in transport. Carolina Reserve at Laurel Park also takes full responsibility for ensuring that residents are taken to all medical appointments and they oversee the scheduling and follow-ups as well. Doctors Making House Calls has a Physicians Assistant who makes weekly rounds to Carolina Reserve at Laurel Park if you establish your family member as a patient and you can schedule, message, receive updates and have access to all of the clinical notes via their database interface. There is also a doctor who specializes in dementia and Alzheimers who visits monthly if you care to contract with him. There are also monthly visits by a local audiologist and hearing aid supplier who you can contract with who will service residents' hearing aids. Pardee Hospital is also a 4 minute drive and a 2 minute ambulance ride away, something that I am particularly grateful for. Carolina Reserve's intensive memory care facility is also right across the street, so the changing needs of your family member can be accommodated for within their system locally. My experience with the delivery of medications and adherence to doctor's orders by staff at Carolina Reserve at Laurel Park is excellent. I have experienced no lag between submission of a doctor's order and it's enactment, except where availability of a new prescription is concerned. This may take half a day to implement. The nursing and CNA staff are also highly observant and will report their concerns about changes in residents' conditions and their reactions to new medications. They deliver highly personalized care. If I were to fault them for anything it would be for what is the perennial subject of complaint in all institutions world-wide, and that is that the food on the plate doesn't necessarily match what's advertised. Like any institutional cafeteria there are stringent budgets to work with while managing lots of perishable goods and a set number of diners with a limited choice of alternatives, all having to be adjusted for the medical idiosyncrasies of the venue. Due to this a reliance on frozen and canned products is high while the utilization of fresh produce, though accommodated, is minimal. I view this as a budgetary matter as management has put attention and effort into improving the overall kitchen staff and facilities. Having worked in the produce industry locally I know that other facilities have managed to incorporate fresh and seasonal produce into the planned menus of their nutritionists. It does take a high degree of coordination and planning. It would help if the facility utilized a trusted local produce dealer with regular runs to Charlotte and Atlanta markets whose market intelligence their nutritionist could use to better plan menus around on the tight budgets they have. This would go a long way to making Carolina Reserve at Laurel Park's actual menus match the advertised dining experience. That's it. The place is great. I'm thankful for it every day.