We hired Bayada for a week to transition our mom. The second night the nurse was a no-show, leaving…read moreour 93 year-old mother alone when we couldn't be there. She's in deep dementia and there will maybe be more to this story. When I called there was really no excuse given except that we had been assigned a brand new nurse and it was her first assignment..

The nurses that we got was very professional and was great working with my disabled child…read more Unfortunately, staff in this office was clueless. First, they claimed that they didn't know how to set up billing under SC Medicaid. Second, when we tried to get services restarted, office manager Beth told me, "We cannot find anyone in that pay rate" after I repeatedly called the office for two weeks. Third, complaining above the office does NOTHING. No matter what they tell you, no one will bother to respond to your complaint. Wanted to get good nurse back, but couldn't because of poor office customer service. Disappointing.

These people are great! They are good to the clients, the clients families. They really care. Id…read morereccomend them for anyone who needs home care!

I would highly recommend this home care agency. Being a healthcare provider myself I was reluctant…read moreat first to hire in-home care for a family member while I continued to work. I have high expectations and didn't think anyone would be able to meet these. They exceeded my expectations and treated me and my family with the utmost dignity and respect. The caregivers were phenomenal and became like family in a very short time. Thank you for all you do. You are so appreciated.

There simply are no words that are adequate to give Carolina Reserve at Hendersonville enough…read morecredit for all they have done for our mother in her last years. Thank you so much. Our story started in the early days of covid 19. Our mother had rapidly declined in the months leading up to the pandemic and a discussion had been on going to try to do the best for her health and safety for a few years. She had started to wonder and had suffered a number of falls while at home, being confused and only wanting to sleep all day and wonder all night. This was exhausting for our elderly father. At this early stage of the pandemic, getting an elderly person into an assisted living facility was difficult at best and impossible in most cases. Mother's doctor suggested Carolina Reserve of Hendersonville (CRH) as a good option, if they would be willing to admit a new resident during the pandemic. After a number of phone discussions, an agreement was made that CHR staff would be sent to evaluate if they would be able to adequately care for her in the pandemic. A residence director and a facility nurse arrived and after a physical and a medical evaluation, lots of questions and a long discussion, together we made the difficult decision that our mother would do best at CRH; they had one bedroom available. We had to agree that mom would be required to be isolated for 30 days; no visitors, only phone calls and talking through the bedroom closed window. Looking back, I think mom actually enjoyed this time. They gave her a wide selection of food and drink, TV and music. It was likely more emotionally difficult on our dad, but discision had to be made. CRH worked closely with the doctor and nurse practitioner to stabilize Mom's medications, routine, diet, activities and socialization with the other residents. While she still needed the professional help of the facility, we were finally comfortable that she was safe and well cared for. Mom stayed at CRH for 5 years. During that time she received consistent high quality of care from a staff that is dedicated to loving each resident and their families, even when it must have been difficult for them. During this time, I was assigned a staff member, as a single point of contact for everything related to mom's care and I would receive calls periodically for updates and a touch base. These calls were invaluable. During the terrible flood from Hurricane Helene, some staff spent multiple days on site to cover for staff who could not manage to get through the devastation to work. This at times, meant that they had to ignore what was happening to their own homes and families to care for their residents. Just like the police and fire/medical responders, the staff at CRH were there, not complaining, but doing their jobs. There are no words to describe this level of kindness and commitment. As with all living things, the end was inevitable and mom passed last month, peacefully, napping in her favorite chair. It was a painful blessing, but she was surrounded by loving staff. Carolina Reserve at Hendersonville had prepared us for this day years before, by documenting our wishes for this moment. We received a loving kind call with the sad news. and the plan was put in action with predefined precision. The correct mortuary, was contacted, the hospital for the correct procedures and documentation and an offer from CRH for anything we needed. I flew to Hendersonville to finalize the business of dying and I dropped by CRH to collect a few of mom's belongings and to say thank you. I received hugs from every staff member, some in tears, and even received calls from staff who had left CHR for other opportunities. This still makes me emotional; such kindness is so rare in today's dollar and cents corporate world. I am sure that other assisted living facilities are also committed to their residents, but i am unaware of any facility that even attempts to do a better job than Carolina Reserve at Hendersonville. With kind and respectful gratitude. John

One of the most stressful decisions is placing a loved one into an assisted living facility. My…read morebrothers and I finally ask our dad to consider that having mom at home was simply not safe for either of them and dad finally agreed that we had to find an alternative. Mom's primary doctor recommended that we consider Carolina Reserve at Hendersonville as one of the best. After a lot of research, we reluctantly reached out for help. Mom has been at CRH for 5 days and it has been a huge relief and a gift given us with their loving care provided to our mom. The entire staff is caring and accommodating. They have a philosophy that all the residence are their family and it shows everyday, all day. In the five days mom has been there she has been working with PT to get her able to walk with a walker confidently. The entire staff work with mom on memory strengthening skills and independence. Mom has even admitted that she like her new home albeit not her real home. Thank you to all the staff at Carolina Reserve at Hendersonville. I know with confidence that this isn't just a job, this is your passion.