FIRST, run from this business and its owner as fast as possible…read more
DO NOT DO BUSINESS HERE!
If you read all of my YELP reviews, you will realize that 90% of them are positive. 4&5 Stars. I only leave a bad review like this one, when the public really needs to know how bad or dangerous someone is!
To start with, I am the kind of person that is very easy going and I never get angry and I rarely ever raise my voice. When I find someone honest, I'll do business with them forever!
I have a 2004 F-350 that I took to get repaired at this business. In the past 14 months, I brought the same truck here 3 times to have the 4x4 fixed. In total, I've spent over $4,000 at Gription Tire Pros on this problem. They have replaced (All the brakes, Calipers, pads, rotors, Upper and Lower Ball Joints, the wheel hub assembly, the Front axel U joint and seals.....etc, etc...)The 4x4 would engage, but it still made a horrible knocking sound whenever I tried to use it. My third visit to Gription to have them diagnose and fix the problem was two days ago. I worked with Tim, who seems like a really nice guy. Tim told me that the locking hubs needed to be replaced and that it would cost $818 and they needed to kept the truck overnight. I told him, I needed the 4x4 to work, so I approved the work and they did it.
When I picked up the truck, I didn't test the 4x4 because it was late and I was going to be driving it on the highway to get home.
(BIG MISTAKE) But, when I got home, I engaged the 4x4 and the same horrible knocking sounds were still there.
This morning I took it back into them, but this time I was confronted by Jose, the owner. I told him the problem was still not fixed. We did a quick test drive in their parking lot and when he heard the knocking sounds, he put the truck in a stall and up on a lift. I was getting a little frustrated, but I politely asked Jose "Why didn't you guys do a quick test drive yesterday before telling me the problem was fixed"? Jose said "we wouldn't have replaced the locking hubs if they didn't need to be replaced". I said "Ok, but if you drove the truck 10 feet you would have realized the problem with the 4x4 was still not fixed and that's why I brought the truck in here."
That was all it took for Jose to completely loose his cool! He said,"Get the Fuck out of my shop"!!!
I was shocked that a simple, honest and legitimate question from a customer that has spent thousands of dollars in your business was meet by such anger. He came closer so no one could hear and said, "If you don't leave my shop I'll smash your scull with a wrench"!
My truck was still on the lift so I couldn't leave. I walked into the lobby to wait and ask Tim for his opinion about my Truck and the situation. Jose pulled my truck out of the stall and followed me into the lobby. Ranting and yelling at me. The look on Tim's face and the girls working behind the counter was one of shock! I think they kept quiet, so not to get fired.
Jose then pushed me out the front door and shut it in my face.
I have no idea why he acted so violently and rudely to such a legitimate questions from a paying customer.
Maybe it was the MAGA hat I was wearing?
Anyway, I immediately drove down the street to Nelson Automotive repair. They diagnosed the problem, A worn out Front Drive Shaft Assembly. They ordered the part and installed it in under 2 hours while I waited. It cost $1,150 ($150 labor and $1,000 for the part) But, It fixed the problem and now the 4x4 works perfectly!!!!
If you take the time to read Jose's responses to other unhappy customers, he always blames the customer and accuses them of lying! Don't be fooled by this maniac! Stay far, far away!!!!