Clean, affordable, and friendly staff! I usually don't come here for prescriptions but needed…read moretubing and mouth piece for my nebulizer due to my asthma being difficult lately. I called ahead, the staff was very friendly/accommodating, and was able to price the medical equipment very quickly for me. I was grateful for how inexpensive the equipment was that I needed and appreciated how very nice the store was kept. They had a wide variety of medical equipment; beds, walkers, lift devices, and more. They also were a full pharmacy with many over the counter meds and first aid supplies. Overall, I was very impressed with this local hometown "mom and pop" pharmacy and will likely return again. Thank you for the great customer services and providing me we a good pharmacy experience! Also, 20% for checking in if you are with yelp!

I am 73 and live in the Dayton, OH area. I ordered a refill of medication that was to be kept…read morefrozen from Nie's Pharmacy 11745 Madison PikeIndependence, KY 41051 on Jan 14, 2025 and it was shipped by FedEx on Jan 15 in a box labeled Time Sensitive. I received an email from FedEx saying that it would be delivered on Jan 16, but it was not delivered until Jan 18 at 4:55 pm. There had been no adverse weather during this time and no reason for delivery delays. I refused delivery of this medication because it had not been delivered as indicated and I was told by the FedEx driver that it had been here for 2 days in a warm warehouse before finally being delivered. I showed the driver that the box was labeled Time Sensitive and told him that it was to be kept frozen. I told the FedEx driver that I felt that the medication was now compromised so he marked the box as Damaged and Return to Sender. Nie's Pharmacy called me on Monday, Jan 20 at 9:41 am and left a message to call them back. I called them back at 11:37 am and the employee said that they had received my returned package. It took 4 days to be delivered to me, but Nie's Pharmacy received it back in just over a day. I explained to the employee in detail why I had refused delivery of this package containing medication; that it took 4 days to be delivered to me from 60 miles away and that the medication was here at the local FedEx warehouse and sat there for 2 days in a warm warehouse before finally being delivered. The employee stated "We have had a lot of complaints about deliveries from FedEx." I told the employee that I wanted my money, $150.85, refunded and she said that she would talk to the pharmacist, Jack Nie, the owner of Nie's Pharmacy. I then received a call from Nie's Pharmacy at 11:49 am and the employee stated that Nie's Pharmacy was refusing to refund my money because they opened the package and that the temperature strip inside the box indicated that the medication was still within an acceptable range, even though it had been unthawed due to FedEx's failure to deliver this in a Time Sensitive manner. I told the employee that at no time did I ever receive any instructions from Nie's Pharmacy to open the box if it was delayed in shipping to check and see if the medication was still good. No communication was ever received via email, attached to the outside of the box, or on their website https://www.niespharmacy.com about what to do in a situation like this, nor could I call Nie's Pharmacy on Saturday when my package was finally delivered at 4:55 pm because they close on Saturday at 1 pm and are closed on Sunday. Nie's Pharmacy does not have any return policy of any kind on their website and this business is NOT BBB Accredited. The Nie's Pharmacy employee went on to say that I could come and pick up the medication (to an out of state location 60 miles away) or they could reship the same medication that I had just returned via FedEx (a medication that was now unthawed and 6 days old and using FedEx, the same shipping service that had proven to be terrible). I told the employee that either choice was unacceptable and that I was going to dispute the charge with my credit card company and that they [Nie's] had terrible customer service. Her only response was "That's fine". I was fully justified in refusing delivery of this medication due to FedEx's failure to deliver it in a Time Sensitive manner when there were no adverse weather conditions that would have delayed the delivery and the fact that Nie's Pharmacy never provided any instructions about Time Sensitive delivery of medications and what to check for in the case of shipping delays. I was fully justified in thinking that this medication had been compromised and that's why I returned it. I have had other problems with FedEx deliveries from Nie's Pharmacy and I will not do business with Nie's Pharmacy in the future due to their shipping service, that they have acknowledged having problems with, and their terrible customer service for the elderly.