I went into Simmons Jewelers to get a highly sentimental, broken gold chain mended. Robin was really nice and the drop-off process was really quick. Unfortunately after a few weeks of going in and learning that my chain was not ready, they texted me to say that they lost my chain but I could go in and choose another one. My heart was broken but Hannah was really patient and helpful in finding a similar chain and I chose (and paid) for a pendant to go along with it. A couple weeks later I moved to another city when I got a text that they found my chain, so drove the 4 hours round-trip to pick it up. They did a good job, were still friendly and waived the $25 mending fee. Things happen but customer service makes all the difference! I'm thrilled to have had a happy ending by being reunited with my gold chain. read more

Simmons Jewelers - Jewelry Near Me - Winter Park, Florida

Simmons is a great place I would 100% recommend to anyone for all of their jewelry needs. Me and my boyfriend were looking for a chain for the pendant his mother made me (Blessing in disguise by Melissa Rovner) and we found a 18k gold chain of my dreams at Simmons. The only issue was that it was slightly too long for my liking. So they offered to add a hoop chain at the length I wanted so I didn't have to get rid of the rest of the gold. They did this at no extra charge, going above and beyond. Because of the interactions I had with the lovely employees and owner I decided to take a leap of faith and leave a family heirloom my grandmothers engagement ring she gave to me. Unfortunately it was missing a diamond whe it was gifted to me and needed repair. When I came back to Simmons to pick up my chain and ring both pieces looked amazing and were exactly what I wanted. I was so happy with the result I left some more pieces. 2 rings that needed resizing, a broken chain that needed repairing, and a gold bracelet that needed a couple links removed. I came back about a week later and once again everything looks amazing!!!!! I cannot express how amazing and personable the employees of this shop are. They made me feel so comfortable during the entire process of leaving my family heirlooms to get a bit of a make over. Not only that they are reasonably priced and very trustworthy people you feel like you're leaving your pieces with people who care. I cannot recommend this place enough! Thank you Simmons read more

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I walked in trying to buy something for the holidays. A lady walked in before me. The clerk never acknowledged me, I waited for a while patiently for the lady in front of me to finish. While I was waiting A father and daughter came in after me the clerk started assisting and speaking to them. She even paused helping the lady she was first assisting to go open a case and speak with them. even though I had been waiting a while with no acknowledgement at all. So I left. I wouldn't recommend this poor customer service to anyone. read more

Had my platinum wedding band and engagement ring, resized, a size bigger. The price was very reasonable compared to two other local jewelers in downtown Orlando. They had it done in 3 days, just in time for Christmas! I was very impressed with the friendly service, reasonable price, and quick turnaround. My rings were buffed and cleaned. Looked brand new! I will definitely make this my go to local jeweler. read more

Simmons Jewelers - Platinum wedding band and engagement ring - Jewelry Near Me - Winter Park, Florida

By far, Bobby & Robin are two of the NICEST & most KNOWLEDGEABLE jewelers and people you'll ever meet. They have helped us on several occasion and we have been extremely impressed with their customer service & commitment to exceeding expectations. We truly can't recommend Simmons Jewlers on Park Ave. enough. They are GOOD People. A special thank-you to them for helping my husband design a beautiful piece to commemorate our 30th wedding anniversary. It is stunning read more

Just left Simmons! By far, it's my favorite store to visit when I'm in Winter Park. They have been my go-to jeweler for purchases AND repairs for over 20 YEARS!! They always have an amazing selection of unique estate pieces that you cannot find anywhere else. Bobby the owner, even resized my ring for me while I waited since I was only in town for the day! Robin is the sweetest and I love hanging out with her and her pups while I shop. In a world where customer service is barely alive, it is so refreshing to have a store like this to shop. They truly make you feel like family. read more

Honestly I called so many places and asked them if they would be able to resize my George watch which is a cheap watch and I did not find one place besides here, they took it in and did what they had to do they even helped me out with putting the battery in and make sure it was in good condition before it left they said anytime I need anything else with it just come back and they will help me out thank you guys!! read more

10/10 experience coming here! The owner of the store, I believe his name is Bobby, was amazing! Multiple other jewelry stores turned me down when I asked to get my ring sized down based on the complexity design of my ring. The owner laughed and said they're just inexperienced, and he'd have no issue getting it done, how right he was! The ring looks flawless! He also got the ring done in 3 days, which was AMAZING fast compared to what other store quoted me. Price was also unbeatable compared to any other jewelry store. He was also able to get my watch working when other stores weren't. Fair to say I WILL BE COMING BACK! Extremely friendly and helpful, not to mention the adorable dogs at the shop! read more

Per reply: wrong customer? But thanks for nothing Extremely unprofessional. Do not take their time or care on your beloved jewelry. Have no accountability and blame everyone but themselves for their poor work. Do not even apologize when they mess up as you can see in all of the comments. Crazy to me they only respond to the bad reviews- in a rude, passive aggressive blaming manner. And don't even comment on their 5 stars (likely because they're fake). Have no idea how they have their establishment in such a nice area. Does not reflect on their business. read more

If you miss place the receipt they keep your jewelry! They just don't care if the piece is special!

I had such an incredible experience that I have to share it online! I took in a clock to be taken apart and put back together on two different visits. Long story but it was a present for my daughter. Simmons Jewelers was SO nice about the two visits! They would not charge us a penny. I walked out of the store smiling from ear to ear. Are there really people like this anymore?? I have known friends that have bought estate jewelry from them and been so happy. Wow! Thank you Bobby for making my day! read more

STOLE DIAMONDS-- Could not locate hundreds of dollars of heirlooms I left for simple repairs after calling just an hour before to confirm pickup. Proceeded to be incredibly rude, yelling at me. Telling me it was my fault they had no idea where my order is. The female manager is severely unpleasant and was battling me over this. I thought I was going to have to call the police for them stealing. They never even asked my full name or asked for my ticket yet blamed it all on me-- a paying customer. They then charged me $80 for clasp repairs (shouldn't have been over $40). A few days later, I was reviewing my diamond bracelet and noticed over 10 small stones missing. They stole diamonds off my bracelet. Considering they were beyond unpleasant, I cannot call back. These diamonds are lost and my family heirloom bracelet is ruined. Absolutely heartbreaking experience. They will take advantage of you. read more

Very friendly store owner and great service. This jewelery store is in the perfect location in downtown Winter Park. Swing by after breakfast and try on some reasonably priced rings! You'll love how laid back this store is and say hi to the owners pups! read more

Simmons Jewelers - Jewelry Near Me - Winter Park, Florida

To begin, let's start with what a business needs to do to be successful. Good Service, Excellent pricing, great selection and strong management that runs the business to achieve high profit. Right ? Well I thought those things were everything, turns out there is something else. "Integrity"... yeah everyone knows what that means but... do we ? Simmons Jewelers taught me the real refinement of being a 5 star business and it is something everyone else should be judged against... I owned a Rolex GMT "Pepsi"... a wonderful watch and as you can imagine, pricey... I have looking for a new one, we sometimes get bored and like to see options... in passing I mentioned this "Bobby Simmons" the owner and operator of Simmons Jewelry. His words literally shocked me, and have earned my respect and admiration since hearing his response. He said go on Google type the model # in and say Rolex for sale. I swear on my favorite Beatles Album this is true... my watch that my wife bought me for my 50th birthday for 16k is worth we'll over 40k "used".... I was in shock... Bobby said to me don't sell that watch to a jeweler without knowing that worth point... I had several over the last few weeks offer me 12k and 9k.... I was in shock... I reached out online to "Watch Cash" and they bought my watch for well into the 40k range and I bought myself a new Daytona from Rolex direct. Apparently the market is like used cars right now the unauthorized dealers cannot get Rolex's to sell... this makes them HOT... Back to Bobby Simmons... do you think he had to tell me this... he could said I'll give you 20k I would have thought he was a great guy for helping me and he could have laughed all the way to the bank... Instead - he acted with integrity and helped me as a good business owner should and he earned my business for LIFE... I made enough money to buy a watch from Rolex that I really wanted and wasn't taken advantage of like other shops wanted to do to me... one such store is the Oviedo Marketplace Mall... true thieves... Spending big money needs to be done with Simmons Jewelers they have a team that understands what "Integrity is... PERIOD... read more

Unprofessional with sloppy workmanship completely destroyed ring and took no responsibility

Fast top notch service at very affordable prices. My go to jewelry store for cleaning and repairs

Awful. Took an expensive gold chain in to be repaired. The sales lady said the repair could be done and for a small price. Three weeks later I called to see what the status was and they told me that they "didn't have a repair order in my name". Nothing. My chain had essentially vaporized, no trace. They then said if I could tell them the date when I brought it in they might be able to find it. I told them the date and they called me back having miraculously found it. They then told me that the specific repair I had asked for could not be done, but that they could essentially replace a part of it for 45 dollars. They asked if I wanted to do that and were surprised when I said no. No apologies, nothing. No order, no trace that I had ever brought it in. Absolutely unacceptable. read more

Friendly staff, quick service, and a perfect Park Ave location makes Simmons Jewelers a real gem! (See what I did there?) I've gone in a couple of times for appraisals or just to browse the sparkly options in the case. Highly recommend! read more

Don't take your watch or jewelry to this place on Park Avenue,find another store. Not trustable. I took my Rolex with broom and they gave me another diamond dial . When we complain they did not care . treat read more

My Dear Husband had purchased jewelries here for me in the past & I just love each of them. I'd say every piece is really one of a kind. Although my recent experience with them was to have my wedding ring set re-sized. The rings were a little bit tight from the beginning. And I became pregnant that made the rings tighter. Although the rings could fit in my ring fingers 3 months after I gave birth, they were not very comfortable. Initially was told rings would be available in about 7 days. But when we arrived home, we received a text that they would be available the following day. Bobby Simmons took care of them. He also cleaned the gold & polished the diamond. I was really happy when I had them, they look new again. Also Robin, assisted me in checking some pieces they have. I highly recommend Simmons Jewelers! read more

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This is the worst jewelery store I've ever encounter with regard to doing a repair. They quoted me around $100, to restring 2 necklaces. I was never called and told or asked if it would be okay if the repair was going to be $340 more than I'd been quoted for a total of $441. I was shocked!! They never called at all. I had to finally go in (6 weeks later) to find out what was going on, because I'd get a full voicemail when I called to check on progress. Plus the real kicker is they ruined my freshwater pearl & citrine necklace they subbed out to be restrung. I lost 12" of the necklace, because it wasn't restrung the same way and clearly pearls and citrine are missing. There is a string hanging and the pattern of four pearls then citrine is missing in a section of 8 pearls. They are horrible and I do not recommend them for anything since they are less than honest! read more

Staff were not wearing masks. Website claims staff wear masks. Social distancing not possible when exchanging money and receipts. I've always had excellent services from Simmons and I was shocked to see they are not adhering to Orange County mask mandate. Not to mention that it is prudent to protect the health of customers and employees. read more

They are the most customer oriented business I have been to in a long time. I have taken multiple rings to them for sizing, appraisal, and to be polished. My most recent trip in was to have my engagement ring sized. I took a few attempts because they didn't want it to be too tight but ultimately he sized it PERFECTLY! They provided options and were very informative. They only charged us once and both times i had it back the same day so I didn't have to go without wearing my beautiful new ring! Simply put THEY ARE THE BEST! I highly recommend them and really appreciated the service I received! read more

I had a piece of jewelery that I was interested in selling and Simmons Jewelers in Winter Park advertises on their website that they purchase estate jewelery. So, I gave them a call, described my item, and asked how the process works. I was told that they would be interested in seeing the piece as I described it and that I did not need an appointment, just stop by during business hours and they would be glad to work with me. The next day I called for directions...wow, the directions that they gave me from I4 were ridiculous. They had me drive all over Winter Park, when I could have taken a very direct route. I even called back and spoke to another person who stated that she didn't know why I would have been told to go that way and gave me different directions...which were about equally useless. How can they not know where they are located in Winter Park?? I finally arrived and the young sales person behind the counter ask to help me. I explained that I was bringing in a piece that I was interested in selling. She took one look and said, we wouldn't buy this, you would have to place it on consignment with us. When I explained that I had already spoken to another employee, who asked me to bring it in to have the jeweler look at it, she stated...I am looking at it!!! I asked about the jeweler's evaluation...I was told that the jeweler is not there every day and I would just have to leave the piece for him to look at it when he comes in later in the week (this is not what I was told over the phone the day before). I was told that for any more expensive piece, they don't buy it outright, but instead will only place it on consignment for a 35 percent commission on the sale (not what I was told on the phone the day before). When I tried to talk to her about the differences in how she was describing the sales process from how it had been described on the phone, she actually snorted at me and grabbed the item and took it back for someone else to look at. I waited a while and then another woman came out from the glass house behind the counter and said that the most that they could offer me was $200 for the gold value...are you kidding me...my appraisal on the piece is around 10K. She said well...without the jeweler here to evaluate the stones, that is the best that they could do. She was actually quite rude about it. Now, I had been out running errands and was not dressed in my best...but I didn't look like a crack addict either...so the uppity way that they were treating me was ridiculous. Needless to say, I took my jewelery and left. I was later told by another jeweler that the gold value in the piece alone was about $1600...and Simmons was acting like they were doing me a favor if they chopped up the piece and gave me $200....I understand wholesale vs retail...but their valuation was ridiculous. Their customer service was horrible. I later sold the piece to another jeweler, without chopping it up...for much closer to the real value of the entire piece. Summation: Extremely Poor Customer Service, Extremely Questionable Business Practices = Avoid this Establishment read more

Simmons is an excellent organization ! I am happy to call them close associates in the Estate Buying industry . They professionally send clientele to me when it does not fit their needs. Thank you, Simmons Jewelers. Daniel read more

I had been going to Simmons for several years with no issues. Then they did a sloppy repair job replacing a small diamond that fell out of a ring -- they soldered a new one back in but the prongs were humongous on one side. It was very obvious and changed the appearance of the ring in an embarrassing way. I was trying to politely ask the manager on duty about it, to find a way to resolve the situation, and she lost her temper and raised her voice and went off on me like a crazy woman. Then after yelling at me she left me standing there stunned, and went into the back, while customers were staring in disbelief at what they had just seen. A very nice clerk witnessed the whole thing and attempted to apologize but at that point I decided to just cut my losses and leave. I highly discourage anyone from doing business with a jeweler that hires a manager who yells at customers. read more

It's not enough that this shop is located in one of the most beautiful areas anyplace, with a great park and pavilion across the street, but the talent of the watchmaker/ owner is unique. Yesterday I brought in two watches needing attention and was blown away when he managed both while we waited and perused his inventory of new and antique jewelry items. The shop is 65 miles from our home in Melbourne and not having to return for pick up or having to ship both to a watch repair hub in Detroit (Universal) was amazing. Aside from the management of one Citizen dive watch requiring pressurization and a TAG the repairs were less than the shipping charges would have been. The added bonus was the owners (husband and wife), and staff were a pleasure to interact with. The area has tons of cute bistros, major restaurants, and businesses. (P.F. Chang, Flemings, Ruth's Cris, Cheesecake Factory, French Pastry / espresso bar with gelato (etc. etc. ) The day trip was like an away vacation. read more

First time calling them to quote me on repairing a 5pt diamond, and I was rushed off the phone with the female rep that answered the phone. She was short and quick to hang up on with me rather than trying to assist me! definitely lost my business! read more

Simmons Jewelers has been and is my go to for any issues dealing with my Rolex Watch. It was a gift from my late father as a graduation gift and Simmons has fixed the band, crystal and stem. There is a reason they've been in business for 50+ years! read more

I had the batteries replaced in 3 digital watches at Simmons. 2 Timex and one Shark Classic. Everyone in the shop was really nice, very friendly, I enjoyed looking through all of the unusual "stuff" in their store. It took about half an hour to replace the three batteries, and the charge was $20.00 each. I paid the bill with cash, thanked the lady and left. When I got back to my car, a couple of blocks away, and put on one of the watches, I noticed that it wasn't set to todays time and date. Neither were either of the other two watches. The last time I got a watch battery installed was 2 years ago in The Villages, Florida. The price was $8.00, and it took, less than 5 minutes, and was correctly set when it was given back to me. I'm kind of a gadgeteer, and have worn only digital watches since I saw my first one back in the 70s. This is more than twice as much as it should have been. Should I have asked first? Probably. But I won't take my business there anymore. After I got home I called 5 other businesses than replace watch batteries. None charged more than $12.00, and all said that resetting the watch after installing a new battery was part of the service. read more

I just don't understand how these people are in business with this staff and have no experience with people. I had spoken to the manager looking for a diamond for my son who lives in Florida. The manager said that she'll take care of it but that she was going on vacation but when she's coming back she'll get right on it. So I understand no problem I waited. So I called a few days after her return date she said she'll be back and they said that she RETIRED are you kidding me. I've been waiting on these people this whole time and this is what I hear. Please take your business somewhere else. Don't waste your time. Unprofessional and disrespectful people here. Their name should be Bull Sh*t Jewelers instead. read more

They are wonderful. I have used a family jeweler for many years and needed a new one when I moved to WP. I have had watch batteries changed and some other small work done. They are courteous and bend over backwards to help. I had an expensive watch that needed a battery and while they were replacing it the bezel broke. He is replacing it, not charging me and was apologizing for the breakage. WOW! Is all I can say. Customer service at it's best. :-) read more

Needed my Girlfriends Xmas present an engagement ring resized in time for Xmas. I did not get the ring here but they still treated me very nicely & for a very small reasonable fee resized the ring in less then 24hours allowing me to have the ring on-time for the intended proposal. These guys are great! read more

After 64 years in business you can clearly tell what has kept their customers coming back! They do everything from watch repairs to buying off the street! They had a jeweler that was not only knowledgeable but was also able to fix my piece the same day! I could not be more happy with my experience at Simmons Jewelers! read more

Brought several pieces of 14K Gold jewelry in to sell for cash. I was offered $135 after a brief evaluation by the young clerk. I decided to shop around and the following day went to a different jeweler in Orlando and sold the gold after scrupulous testing for $290. I could see some variation in price but it seems apparent that there are very questionable business practices going on here. Educate yourself and check valuation at other jewelers before making a gold for cash sale here. read more

Junky. The store is very overcrowded with too much product along with junky looking decor. The whole store looks like the last time it was redone was in the early 2000's. Needs work especially being on Park Ave you would think good products and clean modern it is nothing like that all very old looking this store is very unappealing to young adults. It also reminds me of pawn shop since how crowded and selling every item in the store. The store is strictly geared towards older crowed ,which makes no sense because Rollins College is right down the street along with Park Ave being a very popular location for UF, FSU, UCF college students to go down there to have some coffee and shop around. How the online shopping is taking off and retail is going down would not be surprised if this store goes out of business within 2 years because of the age group the stores going towards along with the junky atmosphere. I walked in and immediately went to the other jewelers on Park Ave to shop because my daughter felt so out of place because of the age grouping. Do no recommend and will not go back. read more

Knowledgeable staff...very well informed. Loved the individual attention, suggestions and advice I was given. Highly recommend them as a full service jewelry store...they even did a repair for me while I waited! read more

This is not a good jewelry store. The owner told me my ring would be ready on a Tuesday, but after calling and calling and calling, and even coming to the store once, it wasn't ready until like 10 days after. Why tell me it'll be ready and then not bother to contact me or inform me. I wouldn't mind waiting longer for good quality work but the repaired area is so obvious, it sticks out like a sore thumb. And the owner is never there when you go there. read more