I feel like this place is getting a bad rap for issues beyond their control. I went in for an MRI only to find out that my insurance claim had been denied. I was obviously frustrated and upset, but that's on United Healthcare, not the people at SimonMed. In fact, the women at the front desk (Katherine and Adriana... I believe those were their names) were incredibly kind, going above and beyond to try and help me out. They called my insurance, they called my doctor, they walked me through what I needed to do to ensure I wouldn't have to pay out of pocket. They made sure I was able to be seen the next day, and they did all of this with compassion, empathy, and smiles on their faces. Listen, healthcare in this country is a joke and MRIs are no fun, but let's not blame the people who are trying to help. If anything, the staff at the SR SimonMed made the situation as pleasant as possible. When I went back for my MRI, they checked in on me and even got me in and out early. Show a little kindness and you'll get it doubly in return. read more

Apparently, the x-ray tech is out for the week ?! and they couldn't be bothered to update their website so for those of us that made a special trip here and actually tried to call to confirm availability (but they don't pick up their phone) you absolutely just wasted at least an hour or more of your time. The website says open til 430 and 1 person waiting. That wasn't at all accurate. If you have alternatives, use them not this place!!! read more

After aggressive outreach to schedule an appointment, complete disconnect about what equipment they told insurance they have. And different answers from different representatives. Would not trust them with any information. Use Marin Breast Health if you can. read more

The staff were very friendly and helpful. Every time I've been there they were so nice. Would recommend..

We had the absolute worst health care experience ever at this place in San Rafael. It's a filthy facility in a run-down shop next to the noisy freeway. It began with scheduling nightmares (two of them) that took hours and numerous calls to rectify. When we finally got a confirmed appointment, we were met by a horribly rude front desk person. She claimed our appointment had been canceled. Though it was very much confirmed, she summoned the radiation tech (Erin). Erin simply barked that we wouldn't been seen and pointed to the door. No explanation. No apology. No rescheduling. Just a point to the door. When we didn't immediately leave as ordered, she threatened to call the police. For real. It's truly hard to believe the treatment we received here. Is it even a legitimate business? Do yourself a favor and avoid this place at all costs. read more

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Took my daughter to get a mri on her shoulder and it was the perfect place they had and open mri she was scared of the close one they technician was fast and very helpful!!! read more

If I could give zero stars, I would. Complete lack of accountability and follow-through. Had my MRI scheduled weeks ago and they never followed up with the doctor to get the order until the afternoon of my appointment, and they didn't get the order faxed to them in time, so I had to cancel an hour before i was supposed to get the MRI. This was after I'd been calling them for days to do so. Wasted so much time and energy on the phone with their call center who was of no help whatsoever. Will never work with them again. Ever. read more

SimonMed scheduler/coordinate Adriana did an outstanding job navigating my insurance coverage, the errors in the physician's referral and SimonMeds availability for an MRI in a very short time frame. She was knowledgeable, flexible, professional, articulate, responsive and personable. A++ in an era when so many medical service providers are under resourced. Kudos to Adriana. The MRI technician was also efficient, personable and accommodating. read more

Lobby was packed at 9:50am. Turns out there were double bookings so already backed up, 30-40 minutes. Went to yelp and now see this is not unusual. May edit this when out of here. read more

Absolute worst business. Patient care is non existent. Mri tech has no patient manners at all. I was degraded, she raised her voice at me, she gave me wrong information, she gave me false information. She got so frustrated and was not willing to listen to a single thing I had to say. She threw her arms up in the air and said "I am done with you, no more" and proceed to turn around and walk off. As I have some medical experience behind me professionally, this was absolutely disgusting to have gone thru. Mri tech was a female, blondish hair and tattoos on right arm. I have her name but will not display on here. read more

The name has changed at least twice, but the service remains unchanged. I arrived thirty minutes early, and was told my appointment was earlier, that's not what I recall confirming TWICE, once on Friday, and again on Monday. Thankfully, Derek; the technician was kind enough to form through his lunch and get my scan done. Years ago they offered music, they no longer do that, so, I managed to meditate my way through the process. I'm extremely claustrophobic, so an open MRI is hugely beneficial for me. I don't like to take medication or be sedated these days, and certainly don't need any of that here. Very clean facility and they have Hershey Kisses at check in. I see people complained the location is permanently closed, that's not correct, and they absolutely do not give CD'S any longer. Thanks for the great experience ... again!!! read more

SimonMed Imaging - San Rafael - MRI time - Diagnostic Imaging Near Me - San Rafael, California

Worst experience of my life with any MRI facility, medical facility, or customer service in general. First, the front desk employee, Adriana, refused to accept my MRI order for no discernible reason and repeatedly told me that I "had an attitude" for asking what the issue with my order was, so I could fix it. My physician sent over the order two more times and Adriana was unable to communicate what the issue was and refused to look into it. Erin Moore, the technician in the attached photos (who I recognized from other reviews by patients who had the same experience), then barged in to berate me for trying to identify and fix the issue. This technician, Erin, was "taking a break" during my scheduled appointment time (presumably getting high by her insane/erratic/aggressive behavior) and caused a scene, refusing to fulfill my order, which I had sent to this facility four times by that point -- faxed twice and emailed twice -- but they still couldn't find or wouldn't accept them. I completed my insurance paperwork and intake forms ahead of time and was early to my appointment. I immediately got the MRI that I needed at a different facility. I would pay any amount of money to avoid this place. WOW I've never had an experience like that in my life, and luckily I got most of it on tape and will be reporting this facility to authorities. Avoid at all costs! read more

SimonMed Imaging - San Rafael - Awful MRI tech Erin Moore - Diagnostic Imaging Near Me - San Rafael, California

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Had an excellent experience that I'm surprised not many others have shared. After being requested to visit an imaging facility, this facility called me to schedule me an appointment. They offered me a variety of dates and I told them the one that worked best for me. They gave me a few time slots and I told them which one I wanted, and that was it for my scheduling. Like any other medical appointment, I had to fill out some paperwork with my insurance and general problem areas before proceeding. All the staff here are remarkably nice. Anyone who is nervous or gets scared of MRI's will really be put at ease at the staff here. I am personally a sillier person and the staff let me lay down the jokes as I was put in the machine for imaging. The fact that they played along with an otherwise serious process really helped me relax. During imaging, the staff was available to answer my silly small questions and offered me a button for if I got too scared. Easy scheduling and nice staff who you can tell truly care about their patients and just want you comfortable. I would absolutely come here again. I mean, I hope I don't have to, but I would certainly prefer this location if given the choice. As someone else said, the parking lot is quite small. The catch 22 is the waiting room is also small (yet perfectly fine for how many customers they had at the time), so really parking shouldn't be an issue. read more

Disorganized, unprofessional and take no responsibility for the quality of care. While the person at the front desk was nice the technician is combative. Even though I checked multiple times to see if they had the paper work they needed, and they reassured me each time that they did, they didn't so when I arrived they refused to do the procedure and told me to go figure it out myself and get back to them. Go somewhere else! Don't take the risk or waste your time. read more

Best MRI location in the state. Excellent staffing, professional, fun and polite. Bree, Erin and Shay were awesome. I wish all offices not just medical offices would treat people like they do. These medical professionals behave like they are there because because they want to be there - refreshing. Well done. In a good way and bad way I will be back if you get my meaning. Cheers! Rich read more

My singular Simon med experience, a total of 10 phone calls to operators who had no relationship at all to the business and would not connect me to anybody inside of the business, who scheduled appointments that were later canceled and the final scheduled appointment date was canceled moments ago by an operator who, when I relayed this experience, hung up on me. A little over an hour in time spent for a test that would've cost $150. Nobody inside that company seems to care very much. Very insulated and simply focused on cash flows at the expense of everything else. Is that medicine? read more

I went to this locaction because I was very claustrophobic and I needed to have a MRI done and the young ladies all three of them were so great that they made me feel real warm and confident that I could do the test. The young lady at the front greeted me with a smile and warmth then there was the technician and the student that reassured me that everything would be fine and they new what to say to make me comfortable without any sedatives. Thank you SimonMed San Rafael , you rock!! read more

I just had an open MRI at the San Rafael facility and the staff there are stellar! Virtually no wait time. I was greeted by Michelle who was very attentive and made sure i was comfortable. And the technician, Erin, was simply amazing in the way she handled my obvious anxiety. I am extremely claustrophobic but she was able to put me at ease and made the process completely tolerable. I am eternally grateful to the team there for getting me through this -- without the use of any drugs! As for logistics, there were a few minor snafus but nothing that would reflect on the overall experience. I would recommend this place to anyone needing an MRI -- especially those with claustrophobia. read more

Do not use this company. They care so little about patients, regardless of pain levels and how long patients have been enduring them. As in-network providers, they are supposed to be the logical choice. They told me on a voicemail that an MRI on my toe would be almost a thousand dollars, then canceled my appt due to questions they were having w my insurance company. They gave me a number to call and when I called it, they had me on hold for literally and hour and 25 minutes at which point I finally had to hang up. The entire time I was on hold, the prerecorded message telling me how important my call was felt like a cruel joke. They made no attempt to contact me or to make anything better. Go somewhere else. read more

Horrific customer service. It's hard to get anyone on the phone. When you do, the communications are very immature. it's like talking to a group of teenagers. No listening skills, no experience in problem resolution, no people skills. read more

Wow, only 2 5 stars! I don't have any clue as to why? The staff at Simonmed in San rafael go the extra mile to make you feel relaxed. Thank you Molly for keeping me calm during my mri read more

Their communication and scheduling is very poor. They say they'll coordinate w your Dr and never did! We ended up having to drive our paperwork there ourselves. Parking lot only holds 5 cars read more

I made an appointment for an MRI for 7:15am 6/14/21. I received a confirmation text 6/10/21; another text to fill out check in process on 6/13/21; and finally a text the morning of 6/14/21 with a link to click when we got there. Clicked yes on the link that I had arrived and ready to be seen. My son and I went to the door and the office was dark. The door was locked so we knocked and knocked with no response. A workman in the parking lot came over to us to let us know that the office was closed for renovations. He said quite a few people with appointments had been coming by to find it closed. What kind of business is this. My son tried calling an office number but the woman that answered didn't know what was going on. I was in so much pain that we just drove the hour back home. read more

Completely unprofessional and do not waste your time. Not only does the girl up front talk like she has no clue about your appointment. She keeps blaming "they" for the scheduling errors. Despite receiving 3 email reminders and 2 text message she insisted we were not on the schedule. She never apologized or took responsibility for the company's errors. As we were waiting there was a man in the waiting room who was experiencing the exact same thing!!! What ever is going on there is none of my business but they will not get my business. I am calling my insurance and get a referral to a different company. read more

Super helpful technician was very patient with me. He found ways to reduce the pain I experience every time I lay flat on my back. Even with an open MRI I experience claustrophobia, but the technician made me feel completely safe and comfortable. Wish I'd asked his name. GREAT MRI EXPERIENCE. I will recommend. Sharon M. read more

Ironically, I had what was probably my best ever MRI experience at this SimonMed, and my worst ever at their Daly City location. Reading these reviews it looks like a real crap shoot. Here in San Rafael though I had amazingly well-curated experience with Erin who took great care in understanding why I was there, carefully explaining how every step of the experience would work, and making sure I was as comfortable as possible and managed my expectations really well throughout the process. I can't say enough good things about the job she did. SimonMed is lucky to have her. read more

This is probably my fifth MRI but my first here. Unlike others I have had this is the open type as opposed to the tube type. It was also warm in the room and not freezing cold like I have experienced in the past. Derek, the technician, was super nice and seemed genuinely concerned for my comfort. I told him I was in a lot of pain and during the MRI he told would tell me when it was ok to move my feet and wiggle my toes. read more

The staff started calling me several times the day before my appointment telling me they did not have my insurance authorization. I cleared that up with my insurance company. When I arrived for my appointment they then told me they did not have the doctor prescription. I then took care of that by calling my doctor. The scan went smoothly. Then as I was checking out the front desk gal told me I owed the entire amount for the scan $700. I told her my insurance was paying 90 percent. She insisted I was wrong. I got my insurance on the phone, they told her I only owed 10 percent of the scan charge. I ask to speak to her manager. She finally gave me her number. Several times the front desk gal insisted I give her my credit card number to hold until things were worked out. I finally left and had my insurance company work out the issues. The manager was polite when I called her to confirm that the insurance company had worked things out. Overall, very unorganized company causing unnecessary stress because of ill trained employees. I will not be going there for a scan again. Further, getting my scan result on their website was a rubric cube experience as well. Also, they do not tell you that the results are available on their website when you get the scan. Nor did they sen the info to my Doc. I had to figure it out.... No thanks to their non answering phone messages. read more

I love this office and the staff, especially Michelle at the front desk and Erin, the sweetest and kindest technician I have ever met; I never had any problem with this office or Simone Med, with quick appointments and accommodation. It is a blessing to have an open MRI in Northbay. read more

Similar experience as others -- impossible to reach the front desk of location (ever) despite the fact that when I sat in the office during my daughter's MRI I never observed the receptionist Josie (sp?) on the phone once. Unfortunate because the MRI itself was executed well, with high marks for the technician. Unfortunately, customer service since then has been an absolute train wreck -- we were issued a blank image disk, and when I came back to the office to get a replacement disk, I was told the disk I had was fine, only to be subsequently notified by phone that there was indeed an IT problem, and that I would have to get a replacement. Have been trying for several days now to reach the location to get a replacement disk, and as always impossible to get anyone to pick up, and I have since by informed by the call center that the location has been closed (!) with no notification whatsoever. Now I am scrambling to get a copy of the images from another location, but once again am unable to get through and talk to someone real time. Save yourself the heartache and choose another location, even if SimonMed less expensive. read more

Extremely unprofessional. Not only did my dr have to send a referral multiple times, they acted like they just received it when they called to schedule. However, they had the order for a week. When you call the receptionist, she answers as if it's her personal line and she is annoyed you are calling her. She does not mention SimonMed or the location whatsoever. They are completely rude. If you ask a question about your procedure they act as if you are stupid. Wouldn't recommend spending any time or money here. read more

I cannot make an appointment using their phone number. I press all the right buttons, wait and listen to annoying music for 10 - 20 minutes, only to get disconnected. I thought this was just a one-off issue but it has now happened three times over a period of two weeks. I love the folks at Simon Med who perform the imaging but the reception staff have not got their act together. They can call you to make an appointment but it is impossible to call them back if you missed their call and want to make an appointment. I am giving up on Simon Med imaging and will ask my doctor to refer me to another imaging service. It is such a shame. read more

Had a MRI was told the film would be on the Doctors Desk that afternoon. Not so. Attempted to pick up the Disc myself. No one answered the phone. 30 attempts. Left one message on machine that indicated a response would be received in 48 hours......WRONG. Very disappointed read more

The Dr sent my MRI order to Simon Med. They said they would call me to set my appointment. They did not. I went back through the Dr office, who called SM and they denied having received the order. The Dr stayed on the phone until they found the order, which had been properly faxed. Two days later I called to make the appointment. They would not do so until the order cleared through the system. Dr and I tried the same round again. On the third try, they again (brusquely) denied having received the order at all. I will go elsewhere. read more

I love this place and have all of my MRI work done there. They have an open MRI tube, which is very desirable. I never have to wait long, and the staff is friendly. Would highly recommend. read more

Simply awful! Worst of the worst. 2 hour wait to reach a human being. After many attempts I did connect with an individual who did NOT speak English. Seriously! After making a number of attempts to communicate with this person I hung up and called back hoping to get someone who could understand me. No luck. Like I am going to have an MRI done at a facility that A. doesnt answer the phone; B. represented by people who cannot understand English and C. will not connect you to a supervisor. From a car dealer, maybe, not a healthcare facility. Dont waste your time. This place screams nightmare. read more

total Idiots answering phones there. I had an appt for weeks on Sept 23rd. I called them to send me directions since in was driving a long distance to use the open MRI machine. The girl that answered the phone said my appt had been canceled since they did not get the order in time. I called my doctor and they said they did have the order. Now the day before the scheduled appointment I get a notice to make sure my paperwork is filled out before showing up for the appointment on the 23rd. What kind of incompetent people are working at this office. I will NOT reschedule with them, choosing another imaging for my MRI read more

Cannot reach anyone at the location despite numerous attempts. Calls just role to their corporate answering service, which is very professional but could not answer questions specific to the location. The service tried to contact the location for me but could not get anyone to answer despite trying not only the front desk but also the clinic supervisor. Same challenge when I tried to call the San Francisco location. Not sure if this is a problem with their system or whether the front desk personnel at the locations are just forwarding calls to the corporate answering service because they are overwhelmed or just want to avoid work. read more

The company gets a solid 0 stars. I made an appointment on a Monday for the Greenbrae office for 7:30 am 3 days later on Thursday - first appointment. I arrived early, went to the door at 7:30 and it was locked and dark. I waited until 8:00, still no one there, so I called the (877) number on the website and checked the website for hours (which confirmed they are open at 7:30 am). They informed me the office was permanently closed. No call, no e-mail, it was 35 degrees outside. What kind of company is this that gives no notice? read more

Richard Alexander was a very helpful gentleman with my mother providing her with the best comfort and service the receptionist was very welcoming that's keep it up with the great service read more