My swimming pool was completed in May 2024 by Simonton Pool Consultants. Approximately 4 months later, in Sep 2024, my Hayward pool heater began leaking. I notified the contractor, Mr. Mark Simonton. Two months later, Hayward warranty dept sent a technician from H2Oasis Pools, LLC, to inspect the issue. The technician determined that the copper Heater Exchanger was badly corroded and broken, causing the leak. The technician checked my pool chemistry on the spot and confirmed it okay, and could not have done that damage. My past water test records also showed copper residues appearing in my pool from July 2024, just two months after installation. He was surprised at such a rapid copper pipe corrosion. I suspected possible improper installation or failed non-return valve causing chlorine backflow. I asked Mr. Simonton to install a bypass valve so that I could continue to circulate water through the pool system. He charged me $325 for this work. During this visit, his employee also replaced a non-return (one-way) valve located between the heater and the chlorinator. I was not told why this valve was replaced, he only said that Mr. Simonton told him to do so. Also the technician, during his visit noticed that the valve was replaced and wondered why. He took photographs of the replaced valve because the edges were rough. It was much later that I figured it out. The original valve failed, or even was not properly installed--allowing chlorine solution from the chlorinator, to backflow into the heater, which likely caused the copper corrosion. Mr. Simonton still has refused to respond to my calls or text messages. We trusted Mark so much that I was worried if he was okay, but his worker confirmed that Mr. Simonton is fine, implying he is intentionally avoiding communication, refusing to respond to warranty requests. I have made several attempts to reach Hayward Pool Products directly through their warranty phone numbers, but it is nearly impossible to reach anyone. The one rep I spoke with said they could not assist me directly and that I must go through the installer Mark, who is now unresponsive. I desire full repair or replacement of the defective valve and heater under manufacturer warranty. read more

Simonton Pool Consultants - Water leaking from the Heater. - Pool & Hot Tub Service Near Me - Sealy, Texas

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Mark and his team are fantastic! Our pool is one year old and we love it! Mark is super quick to respond with any questions and is always available to help! I have already recommended Simonton to all my friends and family. read more