I have 6 account with them had my mortgage and its loan. I did like simplicity until I had to move…read moreto care for my dying father when my settlement check came. now I am in Michigan trying to settle the estate and need to deposit $41k into my account and you have no other way for a deposit that to mail an enforced check and wait for you to decide to deposit it if it doesn't get lost or stolen. you got rid of shared banking and mobile deposit is limited to 5k. you claim its because of fraud, bullshit. my family and I have worked in the banking field for over 30 years and this is wrong. you are trying to lie and give me a line of bull. I do not recommend simplicity credit union to anyone after this. no loans, accounts or anything you don't help us you just find a reason to lie and screw us over.

I dread doing any sort of business with this bank. Always hands down the worst customer service, it…read moredoesn't matter who you deal with in the drive through lines, they are guaranteed to be rude and in no hurry to get you on with your day. I had a deposit take 14 minutes today, as I waited for my ID and never got a receipt. Was asked after 10 minutes where I wanted my money deposited. I let them know I was in a rush and was told to bear with them as multiple cars were served in and out while I sat and waited. I wish I could say this is the first instance but its taken many rude instances to even download yelp to write this review. Its been a long time coming but I have switched banks and already was way more impressed with Forward Financial, as they had much more welcoming staff and a less stuck up culture of business

Immediately greeted upon entering with a smile and a welcome! I was impressed with the level of…read moreservice from the teller line. After asking about some things on my account, they promptly got me to a banker. Even offered me coffee. The banker was professional and extremely helpful. I'd recommend this location to anyone looking for a friendly and knowledgable branch.

This is a small town, friendly bank. My entire family has been banking here for over 60 years. My…read moredad used this bank for his small business for years.

Not recommended.their interest rates are higher than most competing lenders while terms are usually…read morehard to live with. It almost seems that they believe 'if we can't find a reason to say no we will make it as difficult as possible'. Fees for services are exorbitant also. Find a nice credit union, you'll be glad you did.

I've been a customer of this bank for some time, and no wonder. This bank is a big deal! I know…read morealmost all the staff and never have to worry about being recognized when I walk through the door. The staff goes above and beyond, as exampled by this experience with Jordan, Assistant General Manager in La Crosse: I brought to Trevor, the initial associate I encountered, my check to cash, written to me on the account of another bank, representing the remaining balance on an automobile purchase; so, an amount that I was eager to obtain immediately. Trevor was truthful, informing that I could deposit the check with a one- or more-day hold, pending verification of funds: standard precautionary procedure. I've known Jordan since day one of my association with Citizens State Bank. Trevor took my check matter to Jordan, who elaborated on the reason for the hold: bad checks and overdrafts, me left holding the bank bag, all that sort of thing. In desperation (I know he felt it in me), I meekly suggested phoning the issuing bank to verify funds available with a simple phone call, which to my great relief he did for me! Having obtained that verification, he was able to authorize immediate release of the funds. I couldn't have asked for better nor more expeditious service, and doubtless could not at any other financial institution have received it. To say the least, I salute the attention that the staff in La Crosse has paid not only my feeble attempts at banking, but to me as a customer. Cash to coffee (perhaps someday I may be able to say 'dollars to donuts'?), this Citizens State Bank puts out the welcome mat for customer satisfaction.

The people are very nice and able to help with all concerns. Also can get a free iced coffee…read moreanytime. If thats not ur thing you can get coke or mountain dew with a limit of 2 per person. Make sure to get ur punch card punched so u get a free tumbler cup.

Mark Dahlke at 2 Copeland Ave. here in La Crosse gave me such great advice in transferring my 401K…read morefrom my previous job. Very knowledgeable and trustworthy! NKT

I love this bank. The people are really friendly, and know me when I walk in. I'm not sure about…read moreother people, but I have had a fraudulent charge on my account with no problems, and I was refunded and issued a new card. After this, I was informed anytime when there was suspicious activity. I would recommend this bank to anyone in the area.

The accounting department refuses to accept accountability for unauthorized charges and blame the…read moremember. no help offered when attempting to investigate fraudulent charges. Many fees

This credit union is open to any one that wants to bank here. The bankers are always accessible and…read morehelpful. Any fees here are much much better than at a for-profit bank which makes sense because obviously a for-profit bank is out for profit, right.