Horrible place -don't chance your loved one's memorial service to them! Mic didn't work, and only…read morehalfway through service did an employee bother to bring a new one (likely after by demand of family members). Two horrible lamps were placed carelessly in the front next to the podium blocking the view of the speaker on both sides of the room, which included family members. One explanation may be that the funeral "director" was seen sound asleep in a chair more often than awake. Seriously - do NOT use this place. I felt horrible for the family. Spare yourselves.

Everyone was extremely kind and did their best to make the process as easy and smooth as possible…read more Especially Tanya. She worked with us to get everything arranged, had excellent advice, and was very caring for me and my family during a difficult time. I am very grateful for the service we received. I would recommend to anyone seeking funeral services.

The Springs Funeral Service was a bit of a mixed bag. I used them for both of my parents services…read moreand burials. Professional and direct. We did interface with Claudia, who was great. The makeup on my dad wasn't ideal. The facial makeup went well into his hairline, and onto his hair, and looked quite odd. My moms makeup was fine, but I did mention to Claudia ahead of time that I didn't want makeup on her hair. She agreed and said that my dad's makeup going into his hair wasn't great. Good follow-up from Claudia after the services. Nice professional presentation of the caskets and flowers.

Alexandria and other staff from Springs Funeral Home did a great job with arrangements after my…read morefather passed recently, HIGHLY RECOMMEND!!!!

I was very disappointed with the service my sister-in-law received in planning the funeral for her…read morehusband (my youngest brother). As a grieving widow, there was no compassion. The level of service was minimum. When it came to the actual date of the funeral and honor guard - Tina wasn't able to confirm anything. My sister-in-law ended up doing all the leg work to make the funeral and honor guard happen. My sister-in-law requested for his wedding ring to be returned to her and Tina said they tried but couldn't get it off. "I think he wants to keep it." Luckily, they were able to give her his ring the day of the funeral. The lack of communication was appalling. Tina was terrible about returning phone calls. I guess the one thing she did well was run her credit card. I would strongly advise you to look elsewhere.

42 days. This is how long it took my grandmother to get cremated which, according to Tom at the…read moreSprings Funeral Services, is their norm and the industry standard. We know this to be untrue as we have had two other deaths in the family during this time and they each only took 4 days-at different funeral homes. After the third week, we tried to contact Tom and had to leave 5 messages over the course of another 3 weeks before attempting to go up the chain of command for answers. One of the reasons we were trying to get ahold of Tom was that the obituary we submitted was incorrect on their website. I was told that Tom was the only one who could help me because he was the funeral director, therefore, I haven't been able to share the obituary with family. My husband got ahold of Tom's boss, Tina, who said that they were still waiting for signatures to do the cremation-which had already been submitted and verified by Tom on February 9th. Tina promised to call back and never did-when we finally called her back she was scoffing, and irritated by having to listen to our concerns. She ensured grandma would be cremated the next day and would call us back the next day with confirmation. Her boss, Michael Long, was supposed to contact me regarding this nightmare. 5 more days passed, and I had to call back, yet again, and spoke to Denise, the only person who seemed helpful and compassionate about our situation. She was able to verify that grandma had finally been cremated. I had to make an appointment with Tom to pick her up. Tom basically said that he never received our numerous messages and would not have called us back anyway because he only promised two calls-"death certificate ready" and "cremated remains ready". Tom said that he couldn't find the original obituary that was submitted and that we should have been ok with idea of grandma being in a refrigerator for 5 weeks because, again, in Toms words, it's industry standard to take 5 weeks. I am completely disgusted and disappointed with the negligence that my grandmother received with this place. This has put a stain on my memory associated with our already devastating loss. The Springs Funeral Service has not shown the compassion, and professionalism that their website has stated. From what we have been shown, the business model consists of lack of communication, marginalization, and no accountability what-so-ever. And to Tom-the extremely rude, inappropriate, and narcissistic comment that you made about my grandfather, who you were supposed to be friendly with, shame on you. I'm sure that even if upper-leadership, as you suggest, validates that the practices executed here are normal, would certainly, I hope, disagree with your opinion on that. The main reason I am writing this review is so that people know that in Toms words-"if you would like to use, or recommend the Springs Funeral Services, it will take at least 5 weeks".

Death is hard for anyone but it even harder when it your parent. I had no direction on what to do…read moreor how to navigate the toughest time in my life, but calling evergreen was the best decision I've made in these troubling times. I spoke to Michele & she made my troubles & worries about these arrangements very easy going & clear. I'm glad I chose evergreen because I don't think I could have gotten better care anywhere else

Ms. Haley is an exceptional asset to Evergreen Funeral Home in Colorado Springs; she handled…read moreliterally 'every' detail of my Father's passing with such grace and patience in order or our family to have a dignified ceremony. It was truly a stressful time; she was so amazing and helpful in our decision making and my Dad had an absolutely beautiful service. Thank you, Ms. Haley, for making things so much easier. We highly recommend their services.

I Purchased my casket from Spencer at Colorado Casket Company a few years ago and then I moved to…read moreWisconsin and do not need it anymore since I won't be buried in Colorado Springs. Supposedly it's been in storage all this time and I have asked him to return my money $2500 plus tax. I offered to pay a fee for him holding it all that time but he said 'no I'm not gonna charge you you'll have to wait till I sell it!' It's not been sold, and he's not paying me my money back either. I would seriously reconsider doing any business with this unethical company. When I purchased it, he told me it was a very popular one. It would sell right away but that obviously was a lie, and he's been gaslighting me ever since I moved in November. Don't hesitate to contact me if you want any more details about this company!!!

I will always call them for any of my casket needs. My Dad passed away and he sent me pictures of…read moresome caskets he had. We then met with him at his wharehouse and they were even more beautiful in person. My Dad was Ford and case guy. He even went out of his way to find the quality emblems at no extra charge to add to the casket. He kept me in the loop on. The entire process and even delivered for nothing extra. Very kind gentleman and very fair pricing

We are so very pleased with this company! Tammy is amazing to work with! She is patient and very…read moreunderstanding and helpful. Tim did excellent work engraving and installing our headstones. We have purchased 4 headstones and 2 benches and every one of them exceeded our expectations. From choosing the stones, designing the tributes, engraving and installation the process was seamless with excellent communication throughout. Highly recommend!

Very professional and understanding to my specific needs. Customized a tribute for my parents…read more Took the time to see what we all remembered them by , and showed me ideas that I hadn't thought of. Personalized for the same rate if not better than anyone else in this town. Worked with me through a payment plan knowing the VA is slow with the paperwork. Before you purchase a Monument for your loved ones , take time to talk to them. Definitely satisfied, the whole staff takes time with aby questions you may have

I went to pay respects to my uncle at the Pikes Peak National Cemetery and I was appalled by the…read morelack of care given to the grounds. Most graves are surrounded by weeds (dandelions) and the grass around the graves - especially those furthest from the cemetery's internal roads - is just unfertilized thatch. It also appears that UCCS's Student Veteran Organization Pikes Peak National Cemetery Headstone Cleaning on May 6th ignored all the graves furthest from the cemetery roads as well. So, I guess if you have a family member buried near the internal roadway, you're fortunate. Those buried in the back are ignored, neglected, and disrespected. This is no way to honor our fallen heroes. Very sad.

Couldn't have asked for better Memorial Day weather. My grandparents were some of the first to be…read morelaid to rest here. The site is a work in progress, so areas that look unkempt will eventually be as beautiful as the older lots. I come to visit often and am glad they have the view they loved for 50+ years.

They were very compassionate and did not press us to go out of our budget. They had many options…read moreand have been in Colorado Springs many years and have a wonderful reputation. Thank you for your kindness