I like going to hott lox and haven't had a bad experience here, I did have a rough experience with…read moreone of the stylists that's why I gave 3 stars. I scheduled an appointment almost a month in advance, the day of my appointment she canceled on me an hour before I was supposed to come in because she had a migraine. I ask if someone else could to do since I had pictures the next day and that's why I wanted to get my hair done. She never replied, never tried to reschedule me, nothing. Just thought it was rude and unprofessional.

Have been going to Hott Lox since they have opened. Can't say enough about Kassidy, she is all ways…read moreup for the next crazy thing I want done. All ways a friendly place with great people.

BUYER BEWARE this girl claims to make Greenville beautiful…read moreagain lady by lady that is one big LIE!!! I would never use their services anymore. They have definitely gone downhill. She used to be half decent but now they don't they don't even make right what they screw up. I pretty much got scammed out of 140 my hair sucks. I'm embarrassed by it. I couldn't go to the that I had it done for because it was that bad and she wouldn't make it wouldn't even return a phone call. I would never use this place again never it is the worst in Greenville now if you want to have ugly hair, this is your place but if you want to have beautiful hair, do not go here. They are way overpriced and they are liars.

This is the second time Dakota has cut my hair, and each time the results have been amazing. 20…read moreoutta 20

I went in for a simple haircut before Easter. At the start of the appointment, I explained to the…read morestylist, Melissa, that I previously had a bad haircut and even showed her a photo of that past experience so she understood my concerns. I am attaching the photo here since the owner suggested I might simply be "difficult." To be clear, I am not criticizing the haircut she gave me--the cut itself turned out nice. However, what was extremely upsetting was how rough the brushing and hair-washing process felt. The level of force used was excessive and left my scalp tender and sore. It was genuinely painful, and as someone who struggles with confrontation and advocating for myself in the moment, I wasn't able to speak up while it was happening. After leaving the appointment, the soreness only increased, so I called the salon to share my experience and express my concern. Instead of listening or acknowledging that my experience was valid, both the owner and the receptionist dismissed me outright. They defended the stylist immediately, without any willingness to hear what actually occurred. Their response made it clear that constructive feedback is not something this salon is willing to accept or handle professionally. As I write this, my scalp is still painful, and I am deeply disappointed by how my complaint was handled. Based on my experience, I want others to be aware that if something goes wrong--or if you are handled too aggressively--your concerns may not be taken seriously.

My hair looks great! Ya know how you take a Pinterest picture and hope for the best! She nailed it!read more

One of the stylists at this salon actually trimmed my daughter's hair with clippers. Not scissors…read more It was so uneven that when I took her to the JC Penny Salon to fix SmartStyle's mess, they wouldn't charge me because they felt so bad for what had been done to my daughter's hair.