So we'll managed and kept clean. Lenora is so conscientious…read moreand aware of what is taking place in the storage units.

This is a great establishment with great staff! Ms. Leora is the glue that keeps the place running…read more She is very pleasant and offers the BEST customer service ! I am very happy with this facility ! Chundra

Ms. Brenda was very helpful and took care of everything I needed handled. 10 Stars all the way!read more

Currently have been renting a unit for a couple of months and couldn't be happier. It's temperature…read morecontrolled and the staff is very kind and always willing to help with any questions. Good size unit for a decent price.

I had unit 6012 @ $252/month! Sometime after my last visit in 2024 and before 02/25/2025 when I…read moremoved my REMAINING belongings out I was robbed. They NEVER answer the phone at the location, it always rolls over to the main CS. Someone broke into my unit without removing their cheap lock. I wanted to use my own lock, but they said I was required to buy theirs... a cheap barrel lock with very little to secure the latch. Now they tell me I'm out of luck because I have moved my belongings out already. I moved the day before my next $252 charge was going to hit. They stole EVERYTHING of ANY value and basically left my clothes and some dishes. TV, PC, stereo, surround sound system, laptop, $350 window AC, $500 mountain bike, $1000 in high quality cookware, not to mention all of my personal paperwork including my medical records... ALL gone! Worst storage on earth! Don't rent here if you want to keep your stuff!

We had a truck rental scheduled for 9 AM pick up but the building never opened! Had people waiting…read moreon us so they could help us move but we had to go to another facility 15 miles away...very inconvenient and highly do not recommend this place at all!!!!!!

Was going to rent here, but after I found out how they screwed over their own employee, and at…read moreChristmas!!!??? Shame on them!!!! I refuse to do business with them, or any of the other properties they have. I'll take my business to the competition.

Went to this location yesterday and spoke to Sandra Alexander, and she was extremely helpful in…read morehelping us determine the best possible solution to the storage issue we had. I would highly recommend going to talk to her if you have storage needs. She will work with you any way she can to help you figure out the best solution. Please tell her that I (Robert Gray) referred you if you go. Thank you.

This was an easy process! Justin was very thorough in explaining everything from signing up to how…read moreto access.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 6120 Hickory Ridge Mall is no exception. Our Memphis storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Ridgeway Rd and Winchester Rd, we're trusted by neighbors in Memphis, Germantown, Hickory Hill, Richwood, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

The signup process was smooth and easy - even while maintaining social distancing. I have had no…read moreissues with accessing my unit.

Patrica and Felicia were very helpful and made a stressful situation better for me . I appreciate…read morethem .