Sandy is accommodating and has went above and beyond for us. I gave her few hours notice that I…read moreneeded a large climate controlled unit and she was able to find one for us despite the previous tenant moving out the same day. It was spotless and ready for us to move in, when we arrived. I highly recommend!

Extremely disappointed! My child is in college in Pensacola, we live in Miami fl. I rented a small…read morestorage ( closet space) for my child's things for a 3 month period over the summer for all of my child's dorm items, clothes bedding etc. I spoke with a woman named Sandy to make these arrangements. I asked her about mold, she told me they had not had issues as long as the items were packed in plastic and damp rid was placed in the unit. We arrived at the storage unit yesterday 8/26/2017 to find a hole in the ceiling, insolation coming through the hole laying on the stored items and most of the items despite being covered in plastic space bags and garbage bags covered in black mold. We had 2 sets of plastic drawers that had 2 inches of water in the bottom of both. We also had several damp rids in the unit, one was completely dry the other over flowing with water. The floor towards the back of the unit was soaking wet. I went into the office to speak with Sandy and yes I was upset, I was not yelling but asking about insurance for the ruined items, she kept saying why didn't you come tell me about this. I told her I am telling her right now as we live in Miami, she had a small child there and she tried to shut me down telling me that the office was her home and that her grandson was present, I reminded her that this office was also a business and if she had an issue she should remove the child to the tv room behind us so we could talk business. It became obvious to me quickly that I was waisting my time. So I left put my child's things in the back of our Tahoe and drove 10 minutes to the college. And spent the next 6 hours YES 6 hours cleaning items we could save and laundering the things we could save. Despite the items only being in the truck 10 minutes it left a mold smell we couldn't remove. We have a 10 hour drive back to Miami, within the first 30 minutes my sinuses are burning and itchy, my nose is starting to run. BAD BAD BUSINESS DO NOT USE THIS STORAGE FACILITY. INCOMPETENT MANAGEMENT. UNCARING, UNPROFESSIONAL

Moving is difficult, moving in the summer's heat makes moving truly unbearable. The two lady's in…read morethe office were delightful. They helped calm my nerves and made my moving experience less stressful. I want to thank them from the bottom of my heart for making me feel welcome to Pensacola Florida and Storing my personal items a breeze.

This place really saved my but! I needed to store my car last minute and they are one of the few…read moreplaces open 7 days a week. The man helping me was so friendly and helpful and the facilities are clean and secure. I ended up storing my car in a covered unit and the man even helped me park my car. Thank you so much sunshine!!

With Sandy leading by example, the staff at the Pensacola location are all outstanding. They are…read morepleasant, most helpful, and a joy to interact with. The hall where our unit is located is consistently kept clean, and, while we do need to replace our Damp Rid bags on a regular basis, we have had no instances of mold. There were two occasions of on-site problems: Once the a/c went out in our building and the other, the entrance/exit gates were not functioning; however, I felt very confident that Sandy had already begun the corrective action and was keeping on top of it to remedy them. I cannot give Cube Smart 5 stars, tho, because of its unexpected rate increases. During the time I have been a renter, they have not been slight increases that one could readily absorb into the budget; rather, they have proven that they can be quite steep. If you are considering renting based on a posted special rate and you'll be a short term renter, that should not impact you, but if you plan to rent on a long term basis, it may be a factor to keep in mind.

This is a well-kept, well-run facility. Staff is very friendly and go out of their way to be…read morehelpful. Very secure, with code required for entry. Highly recommended.

I spent several hours on internet and on the phone checking and verifying rates and location (…read morepickup and drop off) around 5:30 to 9:00 am. I made the reservation and showed for pick up. At that time I was informed that the customer service quote for extra days (3) at $21.00 was now $34.00 per day. The internet Safe Tow Ins. was $34.00 plus $5.00 Safe Tow which also changed to $54.00. The quoted rental $128.00 which was then changed to $189.00. This is one hell of a way to do business. With a lot of "sorry's" but it's more due to DROP OFF! Not IAW the internet and Customer service (phone). Totally "bait and switch" resulting in over $70.00 charges plus taxes and other fees. Contract number 20460865, Pensacola, Fla.

I left a glowing review previously somewhere, but don't see it, so I want to make sure others do. I…read morehad an issue upon move in due to U-haul's main site - not this individual location. I reserved a storage unit that wasn't actually available upon my arrival. This was obviously frustrating and stressful after packing/traveling. Christine and Mike could've easily been justified to blame it on the system, but instead they took ownership of the situation that was out of their control, did a little "Kansas City Shuffle," and made magic happen. The units are very nice and clean. They gave detailed instructions about entering and exiting the property to ensure no one could get past the gate, as they take security seriously as well. All this is to say - this is family run and it shows how much they care about the customers and facility.

We stored our travel trailer here for 6 months and it was always a pleasure working with the…read moreoffice! So friendly and helpful! Highly recommend this storage site!

Michelle so very kind and very much helpful in making sure everything was set up for me.read more

Just moved in a month ago. Lady up front was super nice. I like it already. Went in on Sunday…read moreforgot my gate code. Again person on screen super nice. Got my code and went on my way. Thanks so much.

Okay not sure what makes a great storage unit business but the reason I gave this place five stars…read moreis for one reason, my last months experience with them. So after years of storing worthless stuff I finally cleaned out my storage unit (left unlocked). I cleaned it out first of Nov and procrastinated about calling and closing the account. So five weeks later i finally called to stop paying for an empty unit. But they had already closed the account. They said, "each month we conduct a monthly inspection of units and if they are empty and unlock, we stop billing you" I was completely surprise, thought for sure they would have continued to charge me until i called and closed the account.