I can deal with Occasionally Sloppy Results but Wanton Destruction and Vehicle Vandalism when the…read moreshop owner is gallivanting around the world? Nah, it's not worth it. It's annoying when emails are never (and I mean NEVER) answered when trying to set up appointments. It's frustrating when you have to go through a dealer (Koby Subaru in this case, and they'll be dealt with in a separate review. Stay tuned.) to schedule and oversee detailing and to monitor the final product. (God bless Angie and Scott and Natalie at Koby Subaru for never letting Ricky's Pleasure Island Misfits get away with lazy half-cheeked vehicle details.) The last straw bale that broke this ersatz St. Sebastian's back was a vehicle that was returned with multiple knife-cuts to the side of a leather seat and a 5" scrape on the top surface of the driver's seat that removed the top layer and color. And oh, yeah, they decided to break off the electric mirror adjustment control as a thoughtful bit of lagniappe. A horde of people at Koby verified the new damage (easy peasy since the mechanics and service writers knew none of the damage was there when they were working on the vehicle BEFORE it was sent to Ricky's House of Carnauba Horror) and one sharp-eyed individual noticed the vertical slices in the new clearcoat. (The clearcoat was new because of damage to the car door during a previous Koby service appointment. But that's a story for another time.) Interestingly, Ricky used his transcontinental psychic abilities to prove that he knew the damage wasn't done by his employees. One hopes he learns to channel this invaluable trait into predicting natural and manmade disasters so that he can be of true value to mankind. Meanwhile, I would advise finding a different auto detailer unless, of course, one of your longstanding Family Traditions involves instructing Beauregard to take the fleet of Range Rovers and Buicks for their quarterly Simper and Shine under the tender ministrations of Alabama Auto Clean OR you have documentation certifying you are a bonafide Local and Well Connected Member of the Community of Mobile.

A local and well connected member of the community of Mobile said this was THE place to go…read more Everyone heard him recommend it and they all turned their heads and said, "Oh yeah. They are amazing!" They have several levels of service, but it's all listed at their website. I told the guy how highly recommended his company came and I jokingly told him he now had to live up to his name. He laughed and promised they would. They did! To be honest, I didn't even get a carpet shampoo, but it looked better than when the detailer did it in Atlanta and that was WITH a shampoo. I got the "Complete Detail" which I'll admit is pricey. I paid half of that in Atlanta, but again, the one in Atlanta wasn't nearly as good as this. I'm not rich and I have a really old car (it's a '97 Geo with over 150k miles), but I do like to get my car detailed at least once a year just to keep it looking decent. All I can say is that you are definitely getting what you paid for. I don't like to part with money at all (see my review for the dollar theater in Atlanta) and am a serious bargain hunter. Still, this was worth it! I'll definitely go back and tell everyone I'm very pleased. :)

IF.! Your just looking for a general " looks good deal" then you cant beat their work pretty much…read more We went for the 200$ job that was supposed tobe like a reset... bringing it back to new. Cant remember the exact wording. Im on disability. It took some time saving for this. Sweety helped out too.i added a $40 tip. My car was used by my bodfriend while i was in the hospital 3 weeks. Driving it to his construction site job.. eating in it while going to the hospital each day. Alabamas red dirt was ground into the drivers carpet and the red dust was on the dash and such. But he was told it job would cover EVERYTHING. Of course the usually cleaning and the seats shampooed and trunk done. Plus a wash for the outside. The outside, floors dash and middle console was great. The trunk was never even opened. I was called outside after they had partly done it.. asking " what was most important to me to be done" I found that a hard question to answer. It was obvious the promised job wasnt gonna go. I got that. But i thought it strange to offer such a without seeing it first. I didnt know how much longer it would take for what i was willing to SETTLE FOR to be done. They had already worked on it 2 hrs. The drivers side floors were vacuumed, dadh and console and some windows cleaned. He had a small vacuume. Dont know how strong it was but that had to take a lg part of the 2 hrs. All in all. The outside looks Great!. The floors and front seats and dash n such looks great. They earned their money no doubt. But the back seats has serious stains from hauling decorations and such frim the holidays and all. My bf will have to clean it. And the trunk. There was no trash or anything to work around. The windows needed a good going back over. And drivers mirror was no good. But you cant meet or hire anyone harder working or nicer. So. Its according to what all you need and maybe take pics to send them if its bad. I wish them great luck

We blindly called last min to Prime & Polished Detailing for a surprise gift for my Mother-in-law…read more They not only were able to accommodate our last min appointment request, but he made her SUV that was covered in dog slobber look brand new! His attention to detail was unmatched, and timing was impeccable. Without a doubt we will be using them again soon!!

We took our jeep to be fixed. He ripped us off. His wife…read morecalled my husband and said it would cost $1003. When it was ready, we went there to pick it up and he charged over $1400. $400 for the starter when it does not cost even $200 and over $800 dollars for labor. The A/C was working fine when we took to him. When we drove it back, the A/C was not working anymore. We took it back to him and this Monday he tried to convince us that something else is wrong . He messed up the A/C and is not taking the responsibility for what he has done and refusing to fix it. They are just trying to rip us off again. I told him I am filling in Small Claims Court against him. I am filing in Small Claims Curt and I am subpoenaing him personally. DO NOT TAKE YOUR CAR TO HIM.

This is a wonderful, family owned business. I've known Shane and Wendy for a number of years and…read morecan say they are fair, honest and committed to quality. We have taken all of our vehicles to them for various services that have been needed through the years including engine work, tires, brakes and oil changes. I can't recommend them enough.

I took Beauty, my Mini Cooper S to BMW Mobile Alabama for her annual service, and honestly, it…read morecouldn't have gone smoother. I called on a Friday evening just before they closed, as soon as my service light popped on, and Heather in their call centre squeezed me in for the next day a Saturday afternoon --no messing about. I live across the bay, so I waited there and they didn't mind a bit. Reed, my service advisor, walked me through every step offering but not pushing extras. Got an oil change, wash, vacuum, full safety sweep--all for under one fifty so I feel thrifty! Communication spot-on, my car's running like a dream. Oh, and they even helped me pair Waze to Bluetooth when I couldn't figure it out. Comfortable waiting room too--free water, coffee, snacks, Reed lent me a phone charger which was handy because I forgot mine... and there's this adorable orange cat called Beamer who just melts your heart. They are dog friendly and my lovely whippet Twinkie got many compliments and lots of love even from Beamer, which puzzled her but made her roll her eyes. Ten out of ten, will absolutely go back. Highly recommend BMW of Mobile. BMW of Mobile also sell New and Used BMW's and MINI's as well as trade-ins. The employees seem friendly and helpful. The facility is modern and clean. It was nicely decorated for the holidays. My car was serviced for the estimated price and within the promised time period. It smiled as I drove home with Twinkie, they did an excellent job with excellent attitudes in a wonderful environment.

Reed in service is awesome! Super friendly and helpful. He does a great job keeping you updated on…read moreeverything. This was my second visit and they took care of me and my car both times! I also enjoyed hanging out with "Beemer" the kitty while I waited. Everyone has been considerate opening doors, washing my Tanzanite Beemer, thanks!! I would highly recommend this dealership!