Do you love and NEED your phone?? Then DO NOT GO HERE! My phone worked perfectly UNTIL I brought it…read morehere. Let me explain... I brought my iPhone 13 Pro Max in for a new battery replacement. I brought it in on Sunday April 19. I picked it up before closing and began to charge it. The phone immediately began restarting itself LITERALLY every two minutes. It was impossible to use. I took the phone back Monday April 20 and the store was closed for repairs. They left no way of contacting anyone in the store and their phone line just hung up on me like it was after hours, when I called. I had to call corporate because I had no idea what to do and my phone NOW wasn't working correctly at all. So by Wednesday of that week, I get a call from corporate who asks if I can drive an hour+ and back from their Birmingham store because apparently the Tuscaloosa store flooded, so it was closed indefinitely. I obviously had no choice, so I go to Birmingham only to have the very same result. I had given my phone, in Tuscaloosa, to an employee named Hunter who worked on my phone there. The person in Birmingham said since it was still restarting itself after another battery change, they might have destroyed the motherboard and I should contact Hunter to get my original battery back in order to see if it fixed the problem. However, my original battery was destroyed because they had the box of returns on the floor, instead of on a counter or something, so again I'm screwed by this company! I took it back once they reopened and explained everything that had transpired ONLY to have the clown behind the desk tell me, "There's nothing we can do about it!" A big FU at the end of it. Well upon searching for a newer phone, I took it out of the military grade, shock proof case for the first time since I placed it in the case. And in doing so, I noticed they dropped my phone, while out of the case, and SHATTERED it!!! It has NEVER been out of that case until they opened it to replace the battery. And they didn't have the class, professionalism or plain decency to tell me they dropped it when trying to repair it!! I added pictures to document. So not only did they destroy the motherboard, but they shattered the back of my phone.... And all I wanted was a battery changed! I was without my phone for two weeks dealing with this! Save yourself some money and headaches!!! I wouldn't bring my keyboard to be dusted at this clown establishment! UbreakIfix is more like Ibreak and you eat!! That's what it turned out to be for me. And cost me to HAVE to buy a new phone!! BEWARE!!!

This has been the worst experience I've had with a repair shop. They rushed to fix my iPad after…read morefailing to meet the original turnaround time, and the glass was never properly sealed. This led to further damage that they're now claiming is my fault, even though I never dropped the device. It's clear the technicians lack proper skill and don't stand behind their work. I'm now out $200 for a poor repair. I would not recommend this location and will actively discourage others from doing business with them. Tuscaloosa location on 15th Street

Paid $120 to get the corner of my screen pushed back in and now my touchscreen on my $800 laptop no…read morelonger works. I need the touchscreen to take notes and now I am screwed.

The first time I went to have my screen replaced the guy tried to keep my S pen like I wouldn't…read morenotice. That should've been a large enough red flag. They used inferior parts which caused my phone's screen to become useless. I don't live in the Northport area so when I finally had a chance to go back and asked them to look at it they claimed it was a graphics card issue on the motherboard and that there was nothing they could do. I took it to Tuscaloosa Wireless and they replaced the screen. Now it's as good as new. I understand that mistakes happen, sometimes you get a bad part, but when you point blank lie to me you've lost all credibility. I hope everyone in the area sees this and the other reviews I'll be making and that they go to Tuscaloosa Wireless instead, or really just anyone other than Sam Tech

Be prepared to be lowballed if you plan on selling anything here. If you want a fair price for your…read moreproduct steer clear.

Excellent service! My phone screen was shattered and they fixed the screen in 30 minutes. Phone…read moreworks like its brand new. 10/10 highly recommend!

I like phone repair shop fast and price good.I put 4* because he not call me back when my phone is…read moreready

From the owner: We repair phones and tablets, sell high-quality accessories, and buy, sell & trade all kinds of…read morephones. Fast service, fair prices — your one-stop tech shop!

Rocky the tech man at Tuscaloosa Wireless helped me so much with my cell phone. With his magic…read moretouch, he was able to bring it back to life. I highly recommend Tuscaloosa Wireless!!

PSA PSA PSA PSA PSA!!!!! DO NOT BUY ANYTHING FROM THIS STORE . I PURCHASED AN IPhone 13 Pro Max…read moreabout 2 years ago (my phone is still in perfect condition) . One day my service was not working , I called my carrier and they told me that my phone that I purchased from this place was reported stolen . I went back up there and told them what happened they proceeded to tell me that somebody stole my imei number and that they couldn't do anything about it . So that's $1200 down the drain ! So if I was you and you wanted to purchase a phone from them I wouldn't even waste my time . SAVE YOUR COINS !

They close at 7 but the man just walk out and lock the door at 6:52pm what type establishment is…read morethis false advertisement if you ain't close at 7 you need change the time

While living in Austin, I utilized this brand/company quite a bit. It's great for car fobs, cell…read morephone screen repairs, etc. They have great warranties and specials. I purchased 'lifetime' batteries for my car key fobs and was stoked. Now almost 2 years later, my battery was dying and this was the closest store, an hour plus away. I make a trek to Tuscaloosa for this and a few other errands. I go in the store and tell the young man working there that I have 'lifetime warranties' on my key fob. He very quickly said "yeah, we don't do that" or something to that extent. I said "Oh. OK." and retreated to my car. Upon getting in my car I pulled up their website which proved there was the same thing with a different name and went back inside. I then pulled out my phone and apologized for misspeaking and explained what I meant the first time. He then went to the back, without saying anything, explaining it to an older gentleman who then said "Yeah. Corporate's making us do that again. Just go change them out." I never received an apology or a 'whoopsie daisy'. I did get my batteries changed out though! Just a little frustrating when the folks at their jobs don't even attempt to do their due diligence before their customers walk out.

I am so grateful I stumbled onto this business- I made a fatal error and say my phone on the rim of…read morethe truck while getting gas and forgot. Realized what I did when I got home- Life360- informed us it was on interstate drive - we found it in pieces- The geek squad said I was out of luck- then I found the phone clinic- thanks to Landon I have everything back- It truly was amazing what he did

Great service! My phone looks good as new. Employees were super nice and helpful! Come here if you…read moreneed your phone fixed.

Amazing customer service!! Fixed my laptop in less than 10 minutes. They were also the only shop I…read morecould find in Tuscaloosa with the computer charger I needed!

This is my second experience with Tuscaloosa Wireless. FABULOUS both times. On this occasion, all…read morethat was wrong with my phone was that the battery had gone SO dead that it wouldn't start re-charging with a regular charger. One of the nicest people I have ever encountered, Ben, one, did not charge me (and he COULD have sold me a battery I did not need, and I would have never known any better!), and two, had such an incredible outlook on life, on helping people (especially during this COVID crisis), on family and friends. HIGHLY recommend this place / these people. Top notch.