Place has saved my behind so many times. You can go in here, find somebody who works there and tell…read morethem you want to build a house on some new land you got with no plumbing or electrical setup. They will sit there for hours and explain every step of the process to you. Leveling, pouring a foundation, framing, getting plumbing and electrical hooked up, etc. Jesus, I wouldn't be surprised if they come out to the jobsite for you and start barking at the contractors screwing it up. They do all this because they got the Ace Hardware heart. It might be a bit pricier here than Home Depot or, God forbid, Lowe's (DO NOT GO TO LOWE'S! they got worse than service than popeyes chicken), but the helpful hardware folks who work here are worth the extra penny. Sometimes I feel like pulling out a crisp 20 or benjamin and giving it to these guys because they are so awesome. I been to every section and talked to all the regular faces who work here. They NEVER let me down. AMERICA

Best Ace I've ever had to deal with. They do seem to be short staffed, keep trying to get a key…read moremade and the person in the back never seems to know how to make it and wants me to come back later. On the good side they have a massive selection of all the hardware you might ever need.

I had an excellent experience at this hardware store. I lost a key and needed to make a copy. It…read morewas apparently the absolutely most common key prototype on the market. But Lowe's managed to cut copies twice that didn't work. I then went to Walmart and made a copy. That didn't work either. I only found that out after driving home each time, of course. So I was really frustrated. At Wally's, the key was cut by hand and FINALLY was done right. And the customer service was excellent.

Lowe's is our go-to place for all hardware items and we are so excited that we now have a Lowe's in…read moreour area that is closer than 35 miles from us

I would like to give a huge thank you to your Assistant Manager Brian who went above and beyond for…read moreme. I went to pick up a microwave I ordered online and it was not available like it said online and I already paid for it. Brian called the Florence store and they had the exact same one so Brian said he would go the next morning and pick it up on his way to the Sumter store which he did! I called the store and asked to speak with him while I was on hold waiting at the curbside parking lot he came out with the microwave himself and loaded in my vehicle. I don't know many people who would go through all that trouble but he did. I do not know him personally but he definitely left a wonderful impression on me and my family Lowes is blessed to have him! Thank you!

I've been here probably three times the first time I was there I was able to get the young man to…read morehelp me and he did a good job. This the last two times I went there to get prepares done the staff are very friendly but however I was informed as I was walking into the door that they were closed. But the sign was still on the door indicating it was opened. So if they are closed please put the sign up. That's all. Continue to succeed

My 2nd time coming to this location in the past year to get an I-Phone screen replaced. Alex was…read morevery friendly, professional, and did a great job replacing the screen. Even better he finished the job quickly while I waited. Hoping I don't need them again but if I do, I wouldn't hesitate to return. Thanks Alex!

I haven't had any problems any of the times i've been great store great service! the people are…read morefriendly and helpful I will make sure to come back with any computer problem!

We had a motherboard replaced in September to support Windows 11, and Windows was installed at that…read moretime. Approximately three months later, in December, the system entered an Automatic Repair loop and would not boot. We spent nearly two months attempting to troubleshoot the issue ourselves using the reset and restore options available within Windows. A December restore point was visible during that process. When we brought the computer back to the shop, we were told that "someone must have deleted system files" and that it would be $100 to reinstall Windows. We were also told it was not possible for the issue to be related in any way to the prior hardware replacement of which a previous call to Microsoft verified it very well could be and months later at that. What concerned me was the immediate attribution of fault without explanation of diagnostic steps. Windows Automatic Repair loops are boot-level failures typically associated with update corruption, driver conflicts, storage issues, or system configuration instability -- not casual deletion of files by an end user. Core operating system files are protected and not easily removed through normal usage. Additionally, concerns were raised about side panel screws suggesting possible tampering, although it was unclear how that would relate to a Windows boot-level error. Given that this was a return visit following extensive and costly hardware work performed by the same shop, I would have expected a broader and more collaborative diagnostic discussion before attributing the issue to customer action. Multiple plausible causes exist for this type of failure, including Windows update corruption and drive health factors, and those possibilities should be evaluated and explained before concluding that files were deleted or that the system was tampered with. It was also not clearly communicated at the time of the original repair how long labor would be covered or what expectations should be if a system-level issue arose months later. With expensive hardware work, clearer explanation of warranty limits, potential update-related risks, and post-install expectations would help customers make informed decisions. Even if the root cause ultimately turned out to be unrelated to the motherboard itself, a transparent diagnostic process and clearer policy communication would have reinforced confidence and likely led to additional service work. Instead, the quick assignment of blame and dismissal of other possibilities affected our confidence in continuing to use their services. We ultimately chose to resolve the matter elsewhere. If you struggle with question of getting a new gaming PC over repairing just buy the new one over going here, you'll be far better off.