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    Simpson Towing

    5.0 (1 review)
    Open Open 24 hours

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    Vehicle battery testing

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    5 years ago

    Good family business been doing it for a long time they've got to have something right

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    Joe Lunghamer Chevrolet - Had to pay $80 out of my pocket to tow it to be repaired

    Joe Lunghamer Chevrolet

    (85 reviews)

    Dave Wulke, Service Manager #1 (he desires a 10 star)…read more I would like to recognize Dave Wulke, Manager at Joe Lunghamer Chevrolet, for his excellent customer service. I initially experienced a problem in the service department, which was frustrating; however, Dave stepped in promptly and handled the situation with professionalism and care. He listened, addressed my concerns, and ensured the issue was resolved to my satisfaction. His responsiveness and commitment to customer satisfaction truly stood out. Thank you, Dave, for turning a difficult situation into a positive experience.

    **Joe Lunghamer Chevrolet - Service Department (Not Sales)**…read more I've given this some time before writing because I wanted to be fair. My first visit in July 2025 for an oil change was smooth and easy. No complaints. Fast forward to February 2026... and wow. Completely different experience -- and not in a good way. I made an appointment online, received multiple confirmation texts, and showed up right on time. When I arrived, they couldn't find my appointment -- and apparently couldn't find *anyone's* online appointments. I had to show them the text confirmations just to prove I wasn't imagining it. Then, during check-in, they struggled to enter my Chevrolet Tahoe into their system. I overheard them say it needed 8 quarts of oil. My model year requires 6. Good thing I was paying attention. I was then told management instructs them to quote **two hours** for an oil change. Even with an appointment. That's surprising enough -- but it got better. They had trouble printing my paperwork. The one positive? They informed me I had Chevy/GM rewards points that could cover the oil change. I didn't even know I had points, so that was appreciated. They finally took the vehicle back. After 2 1/2 hours of waiting, they came out with a list of "critical" repairs totaling several thousand dollars. None of these items were mentioned during my July visit just months earlier. I declined and asked if my oil change was done. I was told they inspect first and then do the oil change. Five minutes later, they told me the oil change was complete. So... which is it? I dealt with Melissa and I don't believe a word she told me. Uggg. Customer service throughout was poor. Rude staff, eye-rolling, and at one point I overheard a disparaging remark about me while trying to resolve the rewards points issue. The cashier initially claimed they couldn't access the points system and basically said "too bad." I wasn't leaving without using points they themselves told me about. After digging through old emails on my phone and insisting, they finally applied them. Three hours for an oil change that I'm not even confident was performed properly. To top it off, I drove away and immediately got a warning that my rear hatch was open. This also happened during my July visit. I had to pull over and shut it myself. The facility itself feels dated and not especially clean. They put out donuts for customers, but I saw more employees eating them than customers. No complimentary car wash either. I had my BMW serviced two days earlier at the BMW dealership, and the difference in professionalism, organization, and customer experience was night and day. If you're buying a Corvette or a $70K Tahoe, you'd expect better treatment from the service department. I won't be returning.

    Simpson Towing - autopartssupplies - Updated July 2026

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