Excellent service from Simrel's Plumbing! I had a water heater replacement through my home warranty and Simrel's Plumbing was assigned to do the installation. They actually came out a day earlier than originally scheduled, which was a wonderful surprise. They arrived with the new water heater and were able to complete the replacement that same day. Both technicians were very personable, courteous, knowledgeable and professional. They were in good spirits, answered my questions, explained what they were doing and worked efficiently. They did an excellent job installing the new water heater and everything was completed quickly and professionally. I really appreciate the way they handled the job. Simrel's Plumbing came in, took care of the problem and ended the whole experience on a very positive note. I am highly satisfied with their service and would definitely recommend Simrel's Plumbing. Two thumbs up and an A+ from me! read more

Simrel Plumbing & Hauling - New water heater - Plumbing Near Me - Lexington, North Carolina

A technician named Arthur was assigned at Simrel Plumbing from my home warranty Choice Home Warranty. Arthur is such a delightful person, totally on time, positive, and completed repair immediately. he is a guy that starts your day on a very positive note!! I am sorry that there are some negative reviews - certainly not my experience!!! read more

I was very leary about SIMREL Plumbing from past experience but I was extremely happy when Jayden the plumber from SIMREL showed up. He is very smart, focused and tremendous in fixing my garbage disposal problem. Jayden is a great guy & restored my faith in SIMREL & Choice Warranty. I will demand to get JAYDEN @ Simrel for all my plumbing needs under Choice Warranty. read more

I was connected with this group through our home warranty company to replace a hot water heater. Over the period of two months, I called them over twelve times to ask them to complete the installation. When I'd call, they'd promise to have someone reach back out to get the unit installed and I'd always have to call back. A string of broken promises. No accountability. I'm three months out and now have to start all over with a new company. read more

Tavon came to my house to install a water heater with him was what he called his work, family, a wife and a two year-old. The conditions was very poor in my home. I had a water heater that flooded my hallway. Once they put the water heater in, I didn't have any hot water. The expansion tank was put on incorrectly. I tried to call the company three times they hung up on me. Choice Warrenty called the company. They try to get them to come out. They could not get them to commit to a date or a as of right now, I still have no hot water just warm water who brings a baby to work on award job with bad condition I would not hire this company, which isSimrel's plumbing read more

Had issue with toilet gurgling. Filed claim with home waranty service. Simrel Plumbing sent out a tech. Described issue to tech. He checked and ran pressure through main sewer line. Advised he really needed a camera to see in the pipe and an snake with a cutting head which he did not have. He did say that the warranty may not cover it. I asked approx how much would it cost if not covered, he responded about $400. I said I could pay if not covered by warranty and he told me he would be back the next day with the equipment he needed. He did not show the next day and did not respond to text message. When I looked at the invoice he left the only note was a quote to replace the sewer line for just under $4000. A day or two later I got a mail from the warranty company the case was closed. I had the waranty company reopen the case advising what I was told and by the tech and that there could be an issue with the plumbing vents, a clogged vent can also cause toilets to gurgle. Simrel made appointment to come back out, they never showed. I contacted them back, they appologized and made another appointment for 2 days later to be there from 7am - 11am. At 9:50 I got a text he was on the way. Did not show. I called the office at noon and after a 10 min discussion was told they would not check the vent stack as my house was too high (my house is a 1 story ranch with a finished walkout basement) and sent my case back to the warranty company. read more

This company came out to fix my leaking shower. They tightened up behind the shower handle, but then the handle would slip past off and I had to figure where off was. They were called to come back out and the younger plumber came alone and did nothing except tell me where the hot, cold, and off was. The handle still slipped right past off to cold. The man came in with no tools. He was supposed to come back and get his boss out, but they never came and now it has been over 30 days so I am out of luck. This company was worthless to me and my problem! read more

Miles and his co-worker were excellent. The came in a timely fashion, addressed and replaced the garbage disposal immediately. They were friendly, caring and would recommend to the fullest. Any plumbing needs you may have, call Simrel and ask for Miles! Kudos!! Kathy Kernersville, NC read more

Upon arrival, the Technician was responsive, friendly yet professional in addressing the problem with my Disposal. In mere minutes he had satisfactorily completed the service, presented the bill and was gone! A wonderful experience - thank you. I will gladly recommend Simrel Plumbing, LLC to anyone who needs their services. read more

contacted me on thursday 10;30 friday my water needed wiring replaced which he did will recommend

We trust Simrel Plumbing with all of our projects big and small. Their team is professional and reliable with fair pricing.

This company has been to my home twice to fix a running toilet through our warranty company. The first time they fixed it they fixed the toilet but left an mess all over my bathroom floor. I had to sweep mop and clean the outside of my toilet where they had dirt and mud and whatever else they were working with smeared on it. The second time they came out for the same issue about a year later and they fixed the problem but about 10-15 minutes after they left I go into the bathroom and water is all over the floor. The toilet tank was cracked. I called the technician that came out and he was like ohhh I will see if I can get it replaced, I'm like ok everybody makes mistakes no problem, he says he will Call me back and never called back. I called the company number and was told they said it was cracked I would have to pay 280. I'm like my toilet was not cracked before they came out and now I'm gonna have to pay for the mistake they made that isn't right. Needless to say they never offered to take care of the issue unless we paid them for it and I did not want them to come back only to break something else or leave another mess. I will not line using them again and we let our home warranty company know how bad our experience was and they should not be sending them to our home for repairs anymore. His company takes no responsibility for anything that may be caused by them. Letting this company work on your plumbing problems could cost you a lot of your hard earned money. read more

If you have a choice, do not use Simrel Plumbing!! I was forced to use them through my home warranty company and it's the worst thing that could have happened. They arrived to my house to fix a shower mixing value (what makes the water hot and cold) and told me they don't have the part in stock and that they would need to put in a request with the home warranty company to get the part. I said no problem, let me know when you get it... it's been a month and they still haven't sent in the report requesting the piece to fix the shower. I've called them 7 or 8 times following up on the status and they either act like they don't remember even coming to my house or they say they can't put in the request for the piece until they "talk to their secretary." Now I'm going to have to hire/pay a real plumber to do the work instead of only spending $100 for my warranty deductible (which I foolishly paid upfront when Simrel came out to look at the shower) What a freaking scam of a company. Wish I could give zero stars... one star is too nice with the level of frustration Simrel has put me through. read more

This is the worst company ever do not ever use them they came to my house to fix my water heater were there for 10 mins and ever since they left my lights have been tripping and no power in my bedrooms. And all lights in the house keep going off, and they are very rude, called them to tell them what issue happened since they left they lied and said they never went to my electrical box and how dumb are they, my daughter showed them where it was and I was on the phone and I have cameras all around my property and they were clearly on it in the electrical box and how did you claim to fix anything if you never turned the breaker off. Avoid this company at all costs. They have an F rating on the Better Business Bureau my home warranty company should be ashamed to even have them on their contractor list. They need to have a 0 star rating they shouldn't even get rated bc 1 star is far from what they deserve. read more

I absolutely do not recommend Simrel's Plumbing. My upstairs toilet needed repair. The first crew that was sent installed the new part incorrectly causing a leak. Overnight yellow water dripped down through the light in my kitchen island (approximately 5 bowls worth). A second crew was sent out and verified that the installation was incorrect. They promised to speak to the owner about repainting my kitchen ceiling. After receiving no follow up call, I reached out to the owner and was rudely informed that his staff should have never promised any repairs. He agreed to send the original crew out to take pictures. I work from home and never received a phone call or visit. The next day I found a business card on my front porch. After repeated attempts to call, I have not even received an acknowledgement of any kind. read more

Simrel Plumbing & Hauling - Water leak (5 bowls full) from the part installed in the upstairs toilet incorrectly. - Plumbing Near Me - Lexington, North Carolina

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This is now our second experience with Simrel and both were equally great. They are all such nice guys. Came out the first time to install a new garbage disposal and today they came to fix a toilet leak. They even went above and beyond and replaced my broken toilet handle. My cats enjoyed all of the love and attention they got from them as well. I would definitely recommend them for any job! I found them through my home warranty company but will never request anyone but them in the future. Great job guys! read more

Terrible service, communication and customer support. Don't let this company near your property.

Travis the technician did an excellent job. But the owner/ dispatcher his customer service is terrible. He lied about my appointment. He said I was on the schedule I talk with him 1 day before plus my home warranty company emailed me too. Had me waiting for over 6 hr then he rescheduled to next day. then cancel again. Very rude man. Do not use this service. Listen do not call them. Owner doesn't care. read more

Simrel plumbing came out to troubleshoot problems with odors in my main bathroom. Not only diagnosed and replaced hose and fixed a hole in the wall, but replaced the wax ring around the toilet. Fast, efficient, explained everything as they were working. I will have no problem calling them again for plumbing issues. This is the second time they have helped me having fixed a problem with my dishwasher about a year ago. read more

Called Simrel's pumping to install main water line from the meter to house. They quoted a fair price and I hired them. They ran the water line but cut my shower, washing machine drainage line with the trench digger. They covered new water line and didn't say anything to me about the drainage line. I paid them $901 for the job only to notice a day later that there was water bubbling out of the ground. I called them and 2 guys came out and after some digging with shovels we all saw pieces of the drainage pipe chewed up by the trench digger and obviously the cut pipe. They said they would be back next week to fix it. Next week came and no show. Next week after that no show and on it goes. The couple times I've gotten ahold of Mr. Simrel, he has been short with me saying don't worry we'll fix it then hangs up the phone. Bottom line is Simrel's never showed up to stand behind their work. It's been over a month now so obviously they took the money and ran. I hope tis review helps people. It's tough to pay out 900 bucks then get stabbed in the back. read more

call on friday at 2pm. i had appoinment for saturday 7-8pm. they never showup. no call. i called and text them. they do not returned my text or phone. my leaks is worse. read more

Stay away! authur simrel lies, he uses cheap parts and does not finish the job. AVOID. If you must use this company DO NOT PAY UNTIL ALL work is complete. read more