The service tech, John, understood the problem as soon as I described it. He didn't take long to fix the problem and cleaned up the area so well, I didn't have to do a thing. The next time you have a plumbing issue, you won't go wrong with Transou's Plumbing. I've also used the Septic side and received the same great service. read more

Transou was very responsive and all of my interactions with them were positive. John replaced an outdoor spigot which was original to the house (50+ years) and had been leaking for a while). He also replace the on/off know with a more user friendly shut off handle. The cost was a bit pricey but everything else is these days. I would use them again. read more

Transou's has a renovations department that does design/ create and install! We had an emergency issue where our kitchen sink literally collapsed. We desperately called plumbers all over who said "sorry " they don't do this work. But at the last minute Transou's saved the day! Thank you Daniel Everett who worked last night and finished the job this afternoon. read more

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they responded very quickly and were able to pump my septic tank within a few days. i appreciated the quick service and they were very professional. i would say its a great business and i will be contacting them for any of my future plumbing or septic needs. they are also quite affordable and they accept cash, which i was grateful for. read more

Had a weird hammer sound after flushing toilet and using sinks/shower. Torey came out, spent time studying the sound, discussed possible diagnoses with colleague, and recommended a fix. Was able to fix and replace our water pressure regulator quickly. He spent extra time explaining how certain aspects of my plumbing work, advised on some diy fixes around my home (I'm a new home owner learning how to take care of my house), and reassured me about the original reason for calling. I really appreciated Torey's advice, kindness, and professionalism. read more

Awful. had them move my kitchen sink drain line in my basement, after that the sink leaked. They cam back to fix it, then the sink strainer started leaking. Made an appointment to have that fixed, waited here all day before they decided to cancel the appointment, and they rescheduled for the next day at 9:30. Took the morning off work to meet them, then they decided to call and tell me they are not coming. Person on the phone told me they had no idea what was going on, wanted to schedule an appointment. I told them I had two scheduled and took off work. They told me there was no way they could ever have someone here at 9:30 so I don't know what the hell is going on over there, but apparently they can't fix a simple leak and they have no idea how to schedule an appointment. Awful, awful, awful stay far away. And besides that, the price was absolutely ridiculous to come move a drain and a water line. read more

The whole experience was excellent. I connected with Transou through Yelp. I got a call right away and was given the appointment I needed. The technician was on time, efficient, neat. I would call them again. read more

As a senior citizen I really get excited when I come across younger people who know a little something about customer service as well as the job at hand. First off the reception from Hannah was the best ever. She was very pleasant and able to explain everything. She got me on the schedule without any hassle. When the technicians arrived I was equally pleased that they were helpful, knowledgeable, professional and able to answer all of my questions. I will continue to call them for my septic service and will recommend this company to anyone looking for good help. Thank you guys for taking care of us and I see why your company has been in business for all of these years. read more

The office manager is has no empathy and the owner should be more involved. Do not waste your time calling them! The computer system isn't workin, they won't give you an appointment, and the utter disregard and disrespect is beyond me. When asking for management you just lie and don't confirm appt. read more

I am super happy with the service Daniel provided today!!! We had tub and toilet backup over a holiday weekend and it was miserable!!!! We waited until Tuesday morning when the city truck did their part then said we needed a plumber. Finding someone TO TRUST was a big deal for me! I called several and got my most clear information from Transou....the young lady...(Desirae--I think??) was very kind and put me in the list to try to get today! Hannah texted me this morning to let me know a technician was on the way....Daniel was very thorough, polite and did an excellent job--he made sure we had a complete understanding and no more questions before he left!! I highly recommend!!! NOW---OFF TO A MUCH NEEDED SHOWER!!!! read more

Round two with Transou's and they win again. They had done a great job with a water heater for us recently, so when the dishwasher was next we called them back. Megan is awesome. She listens well and really works to make the job scheduling perfect for the customers. I've talked to her both times now...she even remembered me from the first one. We were able to order a dishwasher from Lowes and have it delivered and Transou's came out and installed the new one / disposed of the old one. Megan make it all work on a tough schedule. Thanks Megan! Chris was the tech that came out. He was a rock star. He did the work quickly and efficiently and was very professional. But he still took the time to chat just a bit. His work was perfect and we enjoyed his company. I hope we don't need it again soon! But, when we do Transou's will be the go to. read more

I recently had a water line leak and Seth was at my house within 45 minutes. He repaired the line, put in two outdoor spigots and was very professional. I will gladly call Transou's with al my plumbing needs. read more

Property Management Company used Transou's for day time visit on a rental property reporting discolored and grainy water. Technician legitimately checked a few things PSI, existing filter, etc. Then they wrote up a quote for a 3 system filtration system and sent a bill for $240 with no repairs performed. Called a different plumber who replaced the filter for $80. Turns out because the house is on a well and sat for 2 months it just needed to run the water. On the industry this is common and just taking advantage of the minimum pre-approved repair limit. No more business going here. read more

We had some sort of leak in our downstairs bathroom in September. We told them what was going on. Had them come out. They told us it was a toilet leaking. That the seal needed replaced. We paid over $1k for this. They checked our crawl space, our bathroom, cut multiple holes. It turns out that while we probably did need to have our toilet seal fixed and the pipe fixed, that's not what caused our leak. It was the roof. We had them come out again and check the plumbing. They'll charge you to cut the holes in your wall for discovery, but DONT leave the sheet rock they cut out to replace it with. They were very vocally pro trump, even saying they were leaving our house to go to a trump rally. Very unhappy that they didn't do enough checking to find out what the actual issue was. We wasted over $1k on something that didn't need to be fixed. read more

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We called Transou's Plumbing about our Water Heater and they set up an appointment promptly. The techs review your situation and offer you options with a set full price of the parts and labor. No surprises when work is finished. The Techs texted us when they were on the way, showed up on time, and immediately went to work. Rigo and Matt were outstanding! They were professional, knowledgeable, and did a great job replacing the Water Heater which happened to be in the attic. Everything went smoothly without a problem. We highly recommend Transou's Plumbing The office followed up to check satisfaction and they are most certainly A+. read more

Myself & others have used this company & the service is not good. The office ladies were not very respectful and the prices are too high in this area. There are other companies in the local triad that offer better pricing and are easier to communicate with. read more

Very helpful and responsive, explained everything thoroughly and showed up when he said he would. Would use him again

Great customer service. Rigo, the lead plumber, was very professional. We'll use them for some upcoming projects.

I had Transou's Rooter & Plumbing out yesterday. I had the main sewer line cleaned out. There were roots blocking the pipe to the city side. The office manager, Meghan, was very professional and helpful on the phone. The men that came out, Tristan and Tim, were nice and did a great job. I've had this done before by Rotor Rooter, 5 yrs ago, and they charged me 4X as much as Transou. Not only did these guys complete the job but Tristan called the city and made an appointment for them to come out and check their side of the line for me. Talk about "WOW"!!! They had a $98 coupon that I was able to use for main line work or use my name for $25 off other services. If you need a plumber or rooter I definitely would give them a read more

I was very pleased with the service from Transou Plumbing. Chris was very professional, polite and immediately located the source of my problem. I would definitely recommend that you contact and use Transou Plumbing for your plumbing problems. read more

Very quick to respond and professional. The entire process was simple and clear from the jump. They use quality materials and are well informed. Also had a very friendly and personable experience with the staff on the phone and in person. read more

I had a water leak in the yard. They sent a guy out and he made the repair the same day.

Superior customer service! I have used Transou's Rooter & Plumbing three times for various plumbing-related issues (no water pressure in the house, water leaking from ceiling, and kitchen sink leaking). The owner, Brandon, is kind, helpful, and personable. When you speak with him, it feels as though you are their most important client and your issue is the most important one of the day. I appreciate that and so will you! The lead technician, Michael, is great to work with. He explains the issue (in terms you can understand) and offers different options for a solution. He then completes the work quickly and efficiently. Thank you, Transou's, for keeping our house dry (haha!) and running smoothly! I highly recommend Transou's and will continue to recommed them to everyone!! read more

These guys are FANTASTIC! I've worked with Joshua, Gary, Gary and Daniel today on some piping issues and they have resolved all my issues! These guys are courteous, knowledgable and I know I chose the right company to work with on my plumbing and septic needs. Joshua went above and beyond in explaining the situation, offering helpful advice and I truly enjoyed working with him. I hope I get this same crew if I ever need plumbing/septic work again!! Sarah Carothers read more

I sent a message via the website over the weekend and received a call Monday morning! By that afternoon my septic tank had been pumped and I was good to go! Chris and Cassie took care of me quickly and also helped me understand a little bit more about my septic system. read more

I had several issues with this company and the owner. Our yard completely sank the day after a septic install. It took many phone calls to get someone to help me. I was given one wheelbarrow full of dirt and the owner, Brandon, told me he was "done with me." I contacted the Business Alliance and filed a complaint. He responded that he made it clear to me, on several occasions, that I needed to hire a landscaper. This is a blatant lie. I reached out to the employee who was here on the job and he agreed that I was never told that. My question was why they laid seed and hay is I needed a landscaper. I had the REAL Mr. Transou come to my home, the man who actually started the company and he agreed my yard is a mess. He was more concerned at what we were charged stating we were overcharged by 3 to 4 thousand dollars. Me and my mom are old and we got taken advantage of horribly. Please be careful when hiring this company. The workers are so nice but the owner was an asshole. I will never recommend this company and will continue to add every negative review I can. read more

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Very professional, fast, kind and compassionate service from this company. Michael and his team were so responsive to my plumbing issues (sewage flood in my basement). They answered the phone right away, kindly walked me through how to turn off my water while I was in tears, and were at my house right away. I couldn't be more impressed or recommend them more highly. read more

Called this morning with two of our downstairs toilets not working properly. My husband had tried repairing but knew it was time to call a professional. Zach, Michael, and Chris came early when their other job had gotten rained out and fixed my toilets within the hour. Great, knowledgeable, and will definitively use them again for sure! Free estimates and they gave me options with prices. read more

Joshua and Chris came out to fix a stoppage. They were very detailed in their explanation of cause and options to resolve. Megan was also very nice on the phone and was so helpful getting us same day service! read more

Seemed surprised that I was the homeowner. The technician started by asking I was the property manager or renter. I had to introduce the idea of being the home owner. Ultimately, they identified the problem and cleared the block. read more

Very pleased with the speed, knowledge and service this company provided for an emergent sewage and leaky faucet problem. Michael is like an the doctor of healing for plumbing and sewer problems. Professional and communicative are skill sets that I expect and Michael did not leave me down. Thank you for going above and beyond my expectations Transou's. read more

Micheal came through for me again. He is a Transou's tech that has helped me before. I will sleep tonight knowing that the job was done right. And he is why I will continue to use Transou's! read more

Round #2. I decided to suck it up and have Mike and Transou's re-fit my bathtub/shower combo. I would say, all things considered, it went far better than I would have hoped. I really don't have much to compare it to, price-wise because I didn't bother to shop around. I think, in the long run, even when things get slightly tense over details... I would prefer to go thru it with a company that I have come to trust. Consistency is key with me and I am now convinced that Transou's can be trusted. Which is a big deal for anyone with trust issues. Capice? My bathroom looks less like shit than it did when they started. I'm sure I could have had them re-do the whole thing, but I didn't... .and nobody made me feel like a cheap-ass for not going with "the works". And... they will wear those shoe covers to protect your carpet. Most of the time. It was kind of like having two Great Danes going up and down the stairs. So, call 'em. read more

I would be very careful about calling this company. They do not return repeated phone calls. They did not diagnose the problem, nor offered any solutions on fixing the issue. It would be best to call someone else. read more

Made an appointment with them the time came and they never showed. Had to call to find out they were running behind. They showed up stayed for all of 5 minutes and quoted me 3 times higher than everybody else that has looked at my problem. read more

water line broke at water heater and would only take about 20 minutes to fix. they told me they had to replace all the lines and would have to go under house to replace them all. charged me $379.96 for 20 minutes and never went under the house and only fixed the lines above the floor. i would never call them again. Beware and read what you sign on their phone. Not good customer service to lie like that people were nice but took advantage of me being a woman and during a crisis at that. read more

Tristan was the plumber that came out to my house, I thought I had a pretty bad plumbing issue & although it turned out to be a simple fix -- Tristan took the time to explain everything in a way I could understand, show me how to fix it on my own should the issue occur again, waited for my dishwasher to run to make sure the problem was 100% solved & then checked on the plumbing under my house to make sure it was up to date (at my request which was not apart of the initial booking). Extremely friendly & knowledgeable, called me about 45 minutes before arriving which was perfect. Very upfront about the costs & no hidden fees. I would ABSOLUTELY recommend Transou's Rooter & Plumbing to anyone & will 100% be using their services in the future! read more

Had a sewer issue, Mike came out on Sunday to diagnose the issue and had it repaired quickly. Excellent job.

Just moved to Winston-Salem from South Florida and needed help with mysterious sewer smell in our condo and toilet that sometimes didn't flush well, drains a little clogged, the usual stuff. We called a well known area plumber who charged us over $200 to tell us that they couldn't do anything about the smell, and wanted to replace our toilet, at a cost of around $750, so about $500 installation cost. Brandon and Anthony at Transou spent a great deal of time educating us about the potential origins of bad sewer smells, and we discovered an empty condo below us probably has a dry trap so the person tending the vacant condo for the owner went in and ran the water everywhere which helped quite a bit. Brandon and Anthony made sure we understood exactly what was wrong and why, and what our options would be. Their prices were a fraction of what the much large scale local plumbing company charge. We felt welcomed to the community and we appreciated that as much as their expertise, their fair prices and their total commitment to customer care and satisfaction. read more

I contacted Transou's after other recommendations in the Next Door/Buena Vista app. Michael came over and explained the various options I had fora sump pump back up system. I felt their price was reasonable for such an extensive job. (I have 3 sump pumps.) They arrived approximately when expected. My only small complaint would be they underestimated the time the job would take (it took almost 6 full hours, not two as estimated.) Additionally, there was a miscommunication about the bill and invoice I was charged, but when I expressed my concerns to Brandon the owner, he got back to me quickly and rectified the situation to my satisfaction, refunding me the amount of the misunderstanding. They were very attentive thru the whole process. My only other comment (not really a complaint) is that I didn't understand fully the "rooter process". They should explain what the results can be (inconclusive) before you order a rooting process. I wanted to know where's drain led to but after twenty feet all they could tell me was "we hit mud". So for $250 I found out nothing. Brandon assures me this will be addressed in future training meetings. (This was NOT the billing question mentioned earlier.) I would recommend them and use them for future projects. read more