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    Sinclair Oil Corporation

    4.0 (1 review)
    Open 6:00 am - 10:00 pm

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    3 years ago

    Helpful 38
    Thanks 3
    Love this 41
    Oh no 0

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    U-Haul Storage of Pasco

    U-Haul Storage of Pasco

    (24 reviews)

    Hitch installation - missing parts, failed to re-assemble, unexplained damage and told that a…read morefamily emergency led to a unqualified employee finishing the work without being told. I paid U-Haul to install a hitch with wiring on my vehicle. When I picked up my car, everything looked fine. But later, I noticed the rear bumper was misaligned on the passenger side and something was hanging loose underneath. What I found: * About half of the screws, pins, and clips were missing, loose, or not properly attached to the anchor * The bumper had unexplained cutting damage in areas that shouldn't have been cut for the installation * Parts were beginning to fall down while I was driving on the highway The runaround: I contacted U-Haul when this happened (about 60 miles from home) and advised I needed a tow truck, but that was not provided. I temporarily reattached and secured what I could and contacted corporate when no one called me back days later. What they told me: The general manager eventually apologized and explained that the technician had a family emergency and left early on installation day. A customer service rep (CSR) finished the job instead. This was over a month prior, and no one ever told me about this problem. Where things stand now: I bought replacement parts myself and had them reinstalled by U-Haul, however afterward I got conflicting statements and a lack of accountability, despite their initial admission of fault. I've billed U-Haul for the time, mileage, and the parts I purchased while also documenting the issues, calls, replacement parts and emails. My future trust in this company will depend on how they respond and I'll update this review.

    Went in because the Ubox that was scheduled to arrive at our house yesterday never showed. I had to…read moregive the guy at the counter my name several times, spelling both the first and last name more than once. All so he could say that it did show in the system we had one reserved and that delivery was confirmed. But we needed to call in again and re-confirm it. Guy at the counter said he couldn't schedule it and I told him I came in because I was on hold for an hour and it was faster to just drive in. Wouldn't take that, said had to call in and wait to speak to someone who could schedule it. Even though I booked it online and was given a time by someone on the phone on Tuesday. Place is a joke and their call center isn't any better. Wish Pods had an office here because I am done with these clowns.

    Columbia Sun Rv Resort

    Columbia Sun Rv Resort

    (62 reviews)

    Everyone here was super friendly. Tons of things for the kiddos to do and pet friendly. This was by…read morefar the best RV Park in the Tri Cities area!!!

    I would have given the park itself Five Stars if not for the poor customer service we received. The…read morepark is beautiful, well maintained and convenient to the highway without having the highway noise. Check-in was quick and simple as they told me were the last reservation they had for that day. We went to our site and after more than an hour of diagnosis I determined the power pedestal had a bad ground. I called two different numbers found on the website to request a different site and the calls went to voicemail. I left a message and walked to the front desk with the same request. They had gone home for the day. I found a different number on the front door and called that number and the person that answered informed me it was an answering service. I told them the problem and they said they would call maintenance. The temperature at that time was 92 degrees and my coach was getting quite hot inside. I informed them I was moving to a different site and they said I couldn't do so because someone may have that site reserved. I told her I was moving anyway. I had already been told I was the last to arrive that day. I later received a text message informing me that maintenance was not coming and it was okay to move, however in the future I shouldn't move without permission. Never once in any of these exchanges did anyone apologize for the failure on their part. That's why I rated the customer service so poorly.

    Sinclair Oil Corporation - propane - Updated August 2026

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