This is about the KA call centre, not the Brisbane Office which I am sure is lovely!…read more I just had a terrible customer service experience with KA. I tried booking several flights online, and the system kept timing out on the payment page. When I tried to rebook, the website said that the cheaper fares were no longer available, so I had to book the higher fare, which I did. But now, I have just received an email saying that in fact, my previous attempts to reserve were held for me (but I wasn't told this), pending payment. There is a $700 difference between the two flights, and the cancellation fee is $600. KA will not waive the cancellation fee of the more expensive flight so that I can complete payment of the cheaper flight, even though it was a problem with their system system error, and not my fault. They also told me that I booked through a travel agent (nope!) and that the email I received wasn't from them, when it clearly was - the links went to their official website, they had all the correct booking numbers etc, the call centre could access the bookings. Not waiving the cancellation fee is one thing, but telling me the email wasn't from them and that they couldn't do anything because I booked through a travel agent is really strange and off-putting!

The Sri Lankan Airlines main customer service number is **1 (888) 669-0391™ or +1 (888)…read more669-01.67**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservations & Smart Trip Organization** Planning the journey was effortless with a booking process designed to provide clarity and flexibility. Business class options--including premium seating, adaptable fare choices, and priority airport privileges--were presented in a well-structured format, allowing travelers to compare services with ease. Choosing flights, selecting preferred seats, and completing reservation details required only a few simple steps. Instant confirmation and a comprehensive itinerary ensured every aspect of the trip was organized before departure. **Priority Airport Facilities & Relaxed Pre-Flight Experience** The premium experience continued as soon as passengers arrived at the airport. Dedicated business class check-in counters expedited departure procedures, while priority security access minimized time spent in queues. Exclusive lounge facilities provided a comfortable setting to unwind, catch up on work, or enjoy refreshments before the flight. Priority boarding created a smooth and unhurried transition onto the aircraft, allowing travelers to settle into their seats well ahead of departure. **Spacious Cabin Design & Personalized Inflight Service** Once onboard, the cabin delivered an environment that balanced comfort with practicality. Ergonomically designed seating, generous personal space, and thoughtfully arranged interiors created ideal conditions for relaxation or productivity. The aircraft remained exceptionally clean, quiet, and meticulously maintained, contributing to a refined onboard atmosphere. Throughout the flight, the cabin crew demonstrated professionalism, genuine hospitality, and prompt attention to passenger needs, enhancing the overall travel experience. **Reliable Travel Experience & Convenient Journey Completion** Every part of the flight reflected a commitment to efficiency and passenger satisfaction. Inflight amenities and dining services were provided in a timely and organized manner, ensuring uninterrupted comfort while traveling. After landing, priority baggage handling enabled passengers to retrieve their luggage quickly, reducing delays after arrival. Combining efficient airport services, premium cabin comfort, and attentive hospitality, business class delivered a polished travel experience that exceeded expectations while making every journey more enjoyable.

The Sri Lankan Airlines main customer service number is **1 (888) 669-0167™ or +1 (888)…read more669-03.91**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Easy Reservations & Smooth Journey Planning** Planning the trip was a simple and efficient experience from the very beginning. The reservation process was intuitive, allowing flights, fare options, and preferred seating to be selected without unnecessary steps. Business class features--including flexible booking options, premium seating, and priority airport services--were presented clearly, making it easy to choose the most suitable travel arrangement. Confirmation was received instantly, with a well-structured itinerary that simplified every stage of travel preparation. **Efficient Airport Experience & Exclusive Convenience** The premium journey continued seamlessly at the airport. Dedicated check-in facilities ensured that departure formalities were completed quickly, while priority security helped avoid lengthy queues. Access to the business lounge created an opportunity to relax in a comfortable and quiet environment before boarding. When it was time to depart, priority boarding allowed passengers to enter the aircraft in a calm and organized manner, creating a stress-free start to the flight. **Comfortable Surroundings & Outstanding Cabin Service** The onboard experience reflected the advantages of business class immediately. Spacious seating, ample personal space, and a thoughtfully designed cabin created an environment that encouraged both relaxation and productivity. The aircraft remained exceptionally clean and peaceful throughout the journey, adding to the overall sense of comfort. The cabin crew consistently delivered friendly, attentive, and efficient service, ensuring passengers enjoyed a welcoming and professionally managed inflight experience. **Reliable Operations & Effortless Arrival** Every phase of the journey was carried out with impressive consistency and attention to detail. Inflight services were provided at the right pace, allowing passengers to enjoy the flight without interruption. After landing, priority baggage handling reduced waiting time and made leaving the airport quick and convenient. Overall, the journey combined premium comfort, dependable service, and operational efficiency, making business class an excellent choice for travelers seeking a refined and hassle-free travel experience.

"OK Flight, some issues" Brisbane to Sydney May 2017…read more Pros Friendly staff Cons Delayed for 2hrs no reason given until in the air when it was blamed on fog in Brisbane, REALLY couldn't we have been told at the airport? No hot drinks on the flight No room in the lockers above exit row seats - these should be dedicated to the passengers in these seats as they are not allowed their bags on the floor! Morbidly obese man in the exit row 140k plus - these seats as well as a lower age restriction should have an upper age restriction and a weight limit as morbidly obese people more often than not have a movement restriction due to their size!

I love Virgin. Yes, it's relative, not absolute, but I don't care. Where Jetstar have left me…read more anxiously trying to circumnavigate unclear processes and systems that don't gel, Virgin made all processes streamlined. People weren't afraid to escalate if the situation called for it. I have encountered several staff who go "above and beyond" (sorry?) in situations that were quite stressful. I added up the hidden costs with Jetstar, and found Virgin to be much better value (by several factors). I'll always be a Virgin flier.

We booked Golden Gate Limos for our wedding on the 2nd of July 2022. We were advised via email…read morecommunication that the following were guaranteed and I quote the email below: 'Guaranteed - Unlimited distance, unlimited number of pick-ups / drop-offs and unlimited photo locations / stops....All yours.... Your wedding package includes - Ribbon (custom colours available no extra charge), tulle, wheel covers, red carpet, 3 bottles of Jacob's Creek champagne, glasses, ice, chilled water & soft drinks, corkage, service and full attention by your fully uniformed chauffeur / butler and of course GST all included.... Everything you could need for your wedding transport, all included.' When my limo arrived, the Driver did not say hello, introduce himself or even smile. He was very short at instructing me how to sit down in the limo. Arriving at the church he realised that one of the vehicle's doors was jammed and would not open. We were one door down, which meant that I had to walk out first and manage my wedding dress on my own in the rain before the bridesmaids got out. It also meant that following the ceremony, the wedding party had to enter at one end of the limo and crawl their way to the seats on the other side. I understand that things can go wrong. What we did not appreciate is the driver's reaction. He did not even apologise for the inconvenience and was constantly grumbling. At the end of the service we walked out through the exit of the Church, and expected that the driver would simply drive to us, as it was a wet day. Instead the driver just sat in the vehicle about 20-30 meters away in the Church carpark. Seeing no reaction from him, the Groom had to walk over to him and ask him to drive the limo to the exit. The driver replied with a flat "No". When the Groom then said to the driver, "So, do you expect the bride to walk in the rain carrying her dress to come over to you instead of you driving to the exit to pick everyone up and leave via the exit", the driver responded "Well, if you move this (pointing at a nearby guest car that was parked) and that (pointing at another guest car parked), then I will drive to pick you up". The Groom organised for the cars to be moved and we finally were able to crawl into the limo. The driver just stood there and barked instructions regarding the wheel cover. He was neither proactive nor courteous, and it seemed that if the groom hadn't walked over to where he was, we would be standing there a long time! When, again, the Groom enquired about the fact that the only drinks available were a few water bottles (not even enough for 1 each), the driver responded with a curt "Nothing. That's not included with this". This is completely incorrect. This email/review is not about getting a couple of complimentary $10 Jacob's Creek bottles - although it was guaranteed that we would have 3 bottles and soft drinks - this is entirely about the lack of service and attitude of the driver. If we had have known in advance that drinks were not included (even though we paid for them), we would have arranged our own refreshments. To summarise, to hire a Golden Gate Limo limo for 3 hrs cost us $699, and we received a vehicle with a jammed door, a rude driver with no chauffeur skills and no customer service or refreshments. Sometimes, a few minor things might go wrong with a service, but a smile, kind words and politeness go a long way to smoothing these little rough patches for clients. We would not, however, categorise the behaviour of the driver and lack of paid-for services, as 'minor things'. Accordingly, as a result of our experiences on an important (and supposed-to-be-fun) occasion, we would certainly not recommend Golden Gate Limos to anyone looking for a comfortable, courteous, prepared, relaxed and enjoyable transport experience.