I hired Jensen MM to install a fiberglass pool. I had contacted the manufacturer of the fiberglass…read morepool I wanted and they put me in touch with Jensen. They did a terrible job at every stage and refused to fix problems that I (who knows nothing about fiberglass pools) kept pointing out to them. For example: they placed the pool too deeply in the hole, so there was no way to build a deck that would allow runoff away from the pool. We had to pay a landscaper to dig down around it and then build a retaining wall to make it functional. This cost us an extra $10k. The didn't compact the earth under the pool, so once it started to fill with water, there were sink holes all around the floor of the pool. We pointed this out and they refused to do anything about it until I contacted the manufacturer. They then drilled holes in the bottom of my brand new pool and pumped expanding foam into the space under the pool. They refused to do that under the deep end and ignored my texts about it. The shallow end of the pool still has a very uneven floor. The edge of the pool had a 2.5 inch variance in height from the middle to the end. That is, when we filled the pool to the top, it overflowed on the ends and was still 2.5 inches below the edge in the middle. When I pointed that out I was told it was no big deal and well within the acceptable height variance. When I complained to the manufacturer, Jensen responded that they didn't believe there was a 2.5 inch variance (they never checked, to my knowledge). When they installed the pump and heater, they did every possible thing wrong. They covered the control panel of the pump with a pipe so we couldn't open the control panel. They placed the heater hard up against the wall so there was no way to connect a vent to it. We had to pay a handyman $100's to move the heater away from the wall so it could be vented. They never hooked up the heater to the electrical source, so we had to hire an electrician to come out and run the wiring. And the list goes on. This is just scratching the surface. And even assuming they had done everything correctly, they dramatically overcharged me. I was told by three different contractors that what they were charging me for the job was absurd (I had no idea how much a job like this should have cost). As one pool contractor put it, "They charged you for a Rolls Royce and gave you a Kia." I suspect more problems will manifest themselves as we use the pool moving forward.

We contracted with Jensen Homes to build a custom modern mountain home based on a friend's…read morerecommendation (they since retracted it) and based on viewing one of their first custom builds for a client in Mapleton. We encountered significant problems at pretty much every milestone including the following: Excavation: first, the sub contractor initially located hole 20' off of target and had to re-dig, resulted in higher costs to us when it came time to backfill; second, GC changed subcontractor without notifying us or providing a revised quotation, resulting in an excavation bill thousands of $$ over the initial bid. Foundation: Engineered redlines to footing plan not communicated to concrete contractor, footings missing per permit plans, footings not located correctly. Framing: Too many issues to list, however the final straw was finding out that the framing subcontractor had been given the wrong set of drawings (2 revisions older than the permit set), and as a result the wrong materials were ordered and installed (The permit set of drawings onsite were left out in the rain early in the buiild and never replaced despite assurances). Upon discovery of non-permit plans being used (by us, the client, not by the general contractor) and being confronted with this, the GC Jensen Homes refused to take any responsibility, accountability or ownership of the issue or its resolution. Added to this was the lack of foresight and planning to order long lead roofing items despite our repeated requests to do so, resulting in a home being only partially covered for 3 months of severe winter weather waiting for the requisite materials to arrive. For 2 months, this required at least weekly snow and moisture removal from inside the home (by us, the client, without any assist from the GC), as well as rigging of tarps and drilling of holes through the floor to allow standing water to drain (also by us, the client, not the GC). In general, we found Jensen Homes to be more interested in protecting and covering the interests of their select subcontractors over their client's interests. They repeatedly failed to provide subcontractor oversight and direction, did not ensure subs were onsite to do work on dates committed, did not communicate changes and problems as they arose, and did not provide competetive bids as they promised they would. They even admitted giving their favored framing contractor the quote from a competitor and awarding him the job so that his crew could get the experience on a custom build without him ever even looking at the job in detail. Having worked in the trades for years, I found this highly questionable not to mention unethical. Additionally they changed subs on excavation without telling us and never provided an updated cost estimate, which invoiced thousands of dollars over the original price estimate (that's called a bait-and-switch folks). Despite finding and bringing significant issues they had missed to their attention, we were told to "stay out of the way and just let them do their job". We would have loved nothing more if they would just do their job. Ultimately this was a very stressful and frustrating experience, and we were happy to end the contract and move to a new GC after 15 months of delays, significant cost overruns and mistakes. I have revised this review to reflect being contacted by others who read my review with nearly the exact same experience with Jensen Homes. It is clear that ours was not a one-off, and that this is precisely how their business model works. Lie to a client, convince them they can afford the home of their dreams, and when they're in too deep to pull out start sending them the actual invoices from the select, overpriced sub-contractors. These are predatory snake oil salesmen that neither perform quality work nor stand behind their product. Recommend you find a qualified and quality GC with a good resume, references and portfolio.