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    SingleSource IT

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    8 years ago

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (15 reviews)

    West Main, Downtown

    Yeah, this is probably not the best FedEx Office out there but the person that helped me out was…read morepretty great. As others have noted, the space is rather odd - long and narrow and not a lot of equipment to use. My guess is that the majority of their business comes from the convention center across the street. Anyway, I needed to print out a document, sign it and email it back to someone - very 2008, I know. The first person that came by wasn't helpful at all and wandered away after 30 seconds. Fortunately one of the other employees stepped up and went out of her way to help me out. Problem solved, document signed and sent, all for less than $1. (Again, the person I worked with was amazing but that did not appear to be typical as most of the employees seemed to be avoiding human interaction).

    I was attending a convention nearby and I needed to ship a package to a couple friends. Now, the…read morehotel I was in had a UPS store - which is great! Problem: it was Sunday afternoon and they were closed. Fortunately this Fedex location was a hop, skip and a jump from the Galt House hotel so I took a walk cover to ship my boxes. Coming form New York City, I have to say this Fedex location was cavernous compared to the ones I'm used to. This looked like a warehouse dedicated to printing and shipping! The store was very clean, brightly lit and well organized. The staff member who helped me was extremely helpful. He helped pack up my boxes, wrapped up the items inside and helped me check out very quickly. Afterward he gave my friends and I some great advice on nearby places he enjoys eating and hanging out. Always listen to the locals, I say! Fedex is not cheap, but it wasn't crazy expensive either. The key was these guys were open for shipping when no one else was. Kudos for great service and life saving hours.

    The Computer Guy

    The Computer Guy

    (3 reviews)

    West Main, Downtown

    Tim is very professional and friendly. It's is obvious that he knows what he is doing. He actually…read morehelped me over the phone at no charge before I recently had to have his help again for a more serious problem.

    NOTE: I have an extensive email trail to document everything contained in this review…read more I worked extensively with business owner, Tim Tyler, for more than two years getting my laptop upgraded and various issues resolved. In August 2018, he agreed to provide my niece a laptop for a good price, $350, which included Windows and MS Office, and all packaging and shipping costs. He claimed the laptop was damaged in shipping. I do not know if this is the case or not, as he never provided me a tracking number initially. Because we had, what I thought, was a good working relationship, I trusted what he told me. It wasn't until January, 2019 the laptop was finally delivered to my niece. And then it shut down on her and she had to find someone to reload Windows on the machine. After that, she and I both began receivieving messages that Windows was unlicensed and everytime we opened an MS Office application that the product was unlicensed. Tim told me over and over it was a virus. I tried repeatedly to make an appointment with him to resolve the issue. I was in Washington State for most of January and February, so would have had to resolve the problem remotely. Finally, after I returned to Louisville in late February, he provided license keys for Windows, which fixed the issue. If those license keys would have been loaded in the August timeframe, when I had my computer upgraded, we would not have gotten the messages for Windows. The message was coming up every 2 - 3 minutes and I had to close the window to proceed using the laptop. I pleaded with Tim to get the laptop to my niece, and he repeatedly said he was busy with other clients, busy traveling, and had even had some health problems. I tried for months after he'd upgraded my laptop in August to get a hold of him, and for months he was unreachable. I was beside myself. As a writer, I depend on MS Word. My laptop was frustrating to use because the unlicensed software messages popped up continually. Tim did, at threat of negative reviews, provide both myself and my niece valid licenses for Windows. The licenses he provided us for MS Office were not valid licenses. After pressing Tim over and over, accusing him of selling me pirated software, I got nowhere. He wanted to physically take my laptop to resolve the issues. I was adamant I did not want Tim to have physical access to my laptop, and that we could resolve the issue by phone. This would have been a simple fix if he had valid software license keys. He never provided them for MS Office. I have had to make arrangements for licensed copies of MS Office to be installed on both my laptop and my nieces laptop at an additional cost to me. When I purchased the laptop for my niece in August, I foolishly made a cash transaction with Tim for which I did not obtain a receipt. My fault. during the months of January and February I repeatedly asked for invoices of all the work he had done for me in 2018 and he never addressed my requests, and of course I never received that documentation from him.

    SingleSource IT - itservices - Updated May 2026

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