I have a small space - 840 square feet apartment…read more Communication: communication started out great - called as soon as I requested a quote for a Deep Clean. Told me they could show up next day around 9am, okay great I will take it. 9:53 am - text them to make sure no issues at gate entrance. Company responds with, we'll be there at 11am. 10:52 am - text them again. Receive text they will arrive in 55 minutes. They arrive at 12:15 - 3.25 hours after agreed upon time. None of this was okay - I directly told the person when setting up this appointment I was making it work with my schedule by them arriving at 9am, 10 at the latest. I did not need next day cleaning but went with it since she was so adament about it. They did not communicate arrival times and I received updated arrival times only as responses to my texted inquiries. Arrival of cleaners: Male and female cleaners arrive, seem very very friendly. I walk them around space, ask them if they need me to move anything for them, and leave so I am not in the way. Cleaning completed: They text me 1.5 hours later to say they are almost finished. I arrive home and they say they are sorry but they broke one of my wine glasses. This was upsetting as wine glasses were a gift from my deceased mom. They offered to pay for replacement. While that was the right thing for them to do, it cannot be replaced. Scanning apartment before they left: cleaning looked okay. Within a couple days after the cleaning: appeared they did not move couches/ottoman to sweep/mop underneath. Large pieces of glass, from broken wine glass, were under furniture. Along with leaves, dust, etc. Top of fridge was covered in dust. The dining room, used as a home office, furniture was dusted but was never moved to clean walls and floors. This was my first time using a cleaning service and I am so disappointed by the experience.

My review is 5 stars + On time and discussed cost prior and went to work as a team. House needed a…read morelift more than I thought. So clean!!!!!! I am going to be moving, and they are going to do an estimate on lawn & will definitely call again for a clean after the move in May. Laureen C, Longview Wa.

Great customer service ! Team is efficient, detailed and customer service oriented, highly…read morerecommended

Mauricio and his partner were both fantastic at cleaning my house!! They worked magic on some tough…read moreassignments and I am so grateful! I have already scheduled them to come back. Hire FAM Cleaning Services for your home this December. Reasonable rates and worth every penny. Merry Christmas!

Very easy to coordinate service and they are meticulous and detail oriented. I appreciate the…read morebefore and after photos especially since I am not in town to see it personally.

From the owner: Call Us Today for 10% off on your first cleaning service!read more

Very responsive to book and quote me. The cleaners were friendly and welcoming. They deep cleaned…read moremy house and it is sparking, I'm over satisfied. One big pain point for me was my kitchen sink and you can see how the before and after look. I'm now on a monthly cleaning plan because of my initial experience with this company.

Really a 4.5. Awesome communication prior to the cleaning! Rosa answered all of my questions…read morethoroughly and with much patience! She's great. The cleaner that came was very polite and worked really hard to sanitize and deep clean my tub/shower specifically (I moved in to a condo and wanted a deep cleaning of those two spots specifically because I had already cleaned everything prior to me moving in. She did a wonderful job but I did find a few spots in shower (the tracking and the top) that were missed. I cleaned them after no biggie. She cleaned the rest of the condo well as much as she could (I still have boxes and bins all over Lol) but took a little longer than I thought she would. Again, not a big deal. I suggested that she get a wagon or cart for next time because she was carrying all of her items and couldn't take out all of my trash. Overall, I would hire someone from Maid to Glow again.

Good cleaning and had no issues. People were nice and hard working. Would hire again.read more

Requested move in service. Windows, cabinets, and shelves were not clean. Found roach droppings in…read morecabinets and shelves. Windows (from the inside) were very dirty. Moving is a very stressful and busy time so when you pay for a cleaning service and ask multiple times if it's a full service, deep clean - you expect everything to be done well. That was not my experience and it added more stress to the overall experience.