Do not sign up for SiteGround unless you are willing to fork out $200 a year for malware protection, or willing to deal with cleaning up a hacked site by yourself once per month. I signed up for SiteGround in late April 2018 for a full year. Within a few days, my site got hacked by malware. A tech at SiteGround was able to sort out the issue. I didn't do anything with my site for a while after that until a few days ago (early June, 2018). I logged in and found out that, yet again, my site had been hacked and blacklisted. I checked with tech support and was told SiteGround doesn't deal with security issues - my option was to purchase the $200 extra service or go to Googles website and deal with it myself. I decided to cancel my account immediately, as I didn't want to have to worry about my site getting infected every few weeks and was unwilling to shell out an additional $200. Since I was just outside of the initial 30-days for a refund, I did not qualify for a refund. I was told my the customer service rep to send an email to feedback@siteground.com to see if I can get a partial refund. I did that and am still waiting to hear back. After reading these reviews, I see I'm not the only one that had to deal with this. read more

Impossible to contact. Runs in a circle of: request a new password, enter it, can't contact, do it again. Paid them $189 last month, apparently a total waste. Can't even contact them to complain -- read more

I've been a customer over a year. Migrated a big site from my old hosting company (HG) because of awful support. It's been 2 days since submitting the ticket with HG and they still haven't replied. Siteground migrated the site and responded to each and every question on both the phone and ticket system promptly. Everything is working great! Bye Bye HG! read more

These people are completely incompetent. When I upload files right now they don't actually update. I have updated a tech support thread about this like 8 times and these idiots have clearly just given up on me. I am very pissed off I spent all day moving my sites over to Siteground and now have to spend another entire day moving my sites to another company just because these idiots at Siteground don't know what they are doing "gurus" my ass read more

I highly recommend Siteground for your hosting needs. I like using technical support. Every time I call I usually get an answer. Since I am not technical I like being able to call them 24/7. I was at another hosting company and my website crashed. The hosting company I was with lost my backups. I switched to Siteground for peace of mind. read more

Let me start out by saying I hesitate to write this because I had been with them for more than 2 years and I loved their technical support and willingness to help on that end. My issue is with the billing. Here is my story... ...I normally renew every 3 months because I cannot afford to renew for an entire year at a time. I paid in April for the upcoming 3 months and was expecting to pay again in July. I was paying bills when I see a charge on my card in June for $400+ from SiteGround. WTH?? I contact them and they tell me that "the system automatically renews" at one year if the customer does not contact them to cancel the auto-renewal. HUH?!!?! But I was already paid up until July. Why would I have to contact them to tell them, "Oh yeah. My account is current. Please don't charge me". I don't understand how that works?!?! It took over an HOUR online arguing back and forth with an adamant billing specialist before she reluctantly asked a senior colleague about the possibility of refunding the money minus the 3 months I had asked to be billed initially. After all, I wanted to retain the service, but I wanted to pay every 3 months like I had been doing. I was not asking for a full refund because I had obviously owed for what I had used. I'm just upset that it took that long and feeling like I had to FIGHT to get the issue resolved. Never mind "the customer is always right". What happened to human logic? read more

These guys are legit. If you need hosting for your website then don't second guess yourself.

We are a small business and we currently pay $105/month for their hosting services. Last month we asked them 3 questions and now we are banned and not able to use the live chat. So basically they didn't deliver on their promise "Fast support 24/7" anytime we need anything to let them now. What a lie. Honestly we are switching to a different hosting provider. This is ridiculous in so many levels!!! read more

Its a scam, I have them for some two years and I am working on getting my sites moved. They come up from time to time with a note We find malware on your site They will take it offline and suggest a security company for some $200 I downloaded my entire account Scanned it and no Malware or virus found. As I am out of the country often that takes some time so my sites were down for a month or two every time Its a scam stay away read more

Pains me to give SiteGround one star. We have been with them for years. We have brought many clients to them. They flat out removed our chat support even though we are paying for it as part of our package. Chat support is supposed to be included in all web hosting packages. When we discovered it was gone we put in an email ticket and were told we either used it too much or asked questions beyond the normal support scope. We were never warned, the chat support was just removed. This also seems to violate their terms of service to inform customers first before changing terms. Not sure if this is legal, but wow, selectively removing chat support and not informing a customer they are being singled out. That is kind of the definition of horrible customer service. Hoping SiteGround makes this right and restores out chat support and IF we ask something beyond scope just telling us so. AFTER YOUR RESPONSE.... Wow... "...we have the right to stop providing support." While factual, that sounds amazingly un-customer service friendly. Basically, "Hey we could just cut you totally off if it was in our best interest, but we want your money..." "just temporarily customizing the support flow" Now that's not factual. We were told by your reps who basically cut/paste the same canned responses that chat was gone for some customers like us indefinitely. Sorry, no other way to look at this as a major downgrade of the Siteground service we once loved. Your chat and support reps mostly were phenomenal amazing, hardworking, heroes. Now almost anything we put in as a ticket we only get links to FAQS that don't answer questions. If you're going to shove more people to your FAQs at least update them. Some refer to SiteTools others to CPanel, others are out of date or woefully missing information. I hope with all Siteground's recent problems with spam, email bouncebacks, IP detection, Google server issues, and now removing service options this isn't the beginning of the end. read more

very rude and bad customer service u call and ask for help and they kick u off the phone as they are in a hurry to get off the phone and tell u to shoot a email thru ur online account which makes no sense my experience with them has been a mess if u are looking for best customer service go with godaddy or dotblock not this clowns read more

IMPROVEMENTS NEEDED My Siteground login was hacked. Tried taking up with support since I have no access to my account. HERES THE JOKE... they cant get me up and running again until compliance contacts me back, its now been over 24hrs. could take up to 48hrs. In a world where my bank can verify me and get me up and running within 30min. I fail to except that 48hrs of all my sites being down is exceptable! COME ON SITEGROUND, LIFT YA GAME! YOUR TURN AROUND TIME EFFECTS MY BUSINESS. Update: Finally after 30+ hours I finally get a reply (non sympathetic response from compliance team member). A tedious process to regain access to my accounts, There lack of empathy and adequate action is costly, frustrating and outright unthoughtful. After expressing this numerously to over 5+ staff members, they really don't give a . No comment your reply with Siteground will change my thoughts about your uncaring attitude. read more

Absolutely godawful company. After many years as customer, I bought a new domain and told needed account verification. The phone number on file resulted in 'Failed'. Now threats to cancel entire account in 24 hrs. WORST THING - cannot access support or livechat while waiting on verification and there's no other way to access this "Corporation" read more

I tried to take advantage of great prices and move my website to their platform but for some reasons related to my site it wasn't possible, however their service was awesome, i get contacted very quickly by support people and after my decision of keeping website were it was i had a full refund next day! Very recommended!! read more

awful customer service these days. They have removed the ability to contact them for phone support, cancel renewals, and TRIPLED the fees. It is now a scam. read more

I am so disappointed with the changes they are making to their customer support and new interface. I spent nearly two hours today trying to get some support, then I gave up. I use to tell everyone about their terrific support and online chat services. They have all disappeared. Then I tried their knowledge base trying to find solutions, unfortunately, I was hit with 404 errors. I have been with SiteGround since the beginning of 2018 and I have numerous websites that I manage myself. I am now actively looking for another provider who doesn't break their promises of 24 hour support. Crazy business decision to wipe out services existing customers were happy with. I'm walking to show how disappointed I am! read more

They claim to have "24/7 Technical support" by phone or live chat yet they bury all references to phone numbers or chat links in their site so it's impossible to find. All links "Click Here for Phone or Live Chat" don't work and when you google it, all links on their website don't have this information published. WORST CUSTOMER SERVICE EVER!!!!!! read more

Service can be improved. Good features otherwise. The signup process was easy but finding help a bit difficult

I turned auto-renewal for my website off and wanted to remove my credit card to ensure I would not be charged. But they don't have that option. Guess who was still charged for another year of service... Customer service was no help. Would not recommend using this company to build or host your website. read more

Do not, I repeat. Do not, use this hosting company. They advertise that their shared servers allow for X amount of visitors a month, but this is not accurate. They really mean CPU seconds or processing power, meaning if your site is any more than a standard 5 page non-interactive platform, it won't be able to run on shared servers. Once your hosting is restricted, you have to wait for the next month to change to the next CPU cycle (to get your CPU time back) However, what's worse is- the CPU restriction is removed after 1 month.. which just so happens to be the period of time to receive a refund... So if you actually wait out the time for the next CPU usage time, you're no longer able to get a refund. In addition, if you want to upgrade your plan to add more processing power... you pay the difference as if you're renewing past your first term, so you lose your X% off that you got when signing up. Meaning, instead of upgrading from $6 to $12 (first term rate).. you're upgrading from $6 to $30 x 12 months... even though you're still in the first term. You are punished for not going with the highest available plan when signing up. Lastly, support is fair. You will probably have to try to contact multiple times before your issue is resolved, but at least you get support, as where other places you don't. Overall: If you are looking for a shared server and want to have anything more than a standard 5 page site with a contact form... I highly suggest to you to use another company. Otherwise, they will upsell you- and you will take a loss. read more

The service is very cheap, and is pretty great for the price, BUT their support is terrible for two huge reasons: First, is you want to CALL support, just finding that phone number is ridiculously hard. I just spent a long time trying to find it, and got bounced between several pages that promise that there IS a phone number, but no pages that actually provide it! I had to finally get their phone number by googling it off-page! That's ridiculous!! I finally did get to talk to someone in support (a technical named Yan), and ran into the other big problem with siteground support - they can't really do much to help you! I explained to Yan that I have a store with Siteground, and that I think there's something wrong with my store's settings because I am not getting notified of sales, and asked if he could direct me to how to check on them. Yan directed me to contact Gmail, to talk about my email settings. I explain again that that's not what I'm needing help with, but he simply doesn't understand. So, I ask to speak to a manager, and Yan tells me no, that there's no manager for me to speak to. Finally, he says he'll submit a ticket for me, but I still have zero faith that he even understands my problem, and that he wasn't simply passing me along. Between the hidden phone number and Yan, this is the worst customer service I've had in a long, long time. So, Siteground is great if you never need any help at all, but if you do, this company isn't a good fit. I'll be changing as soon as I find a better one. Spend the extra money, and get a company that actually WANTS to help you out when you need it. read more

Recently I receive a note renewal my domain for $15.49 with site ground and I hurry renewal, later on, they charge me with hosting $263.40 automatically I didn't request and my domain already host with another company. and I try to find their phone number or billing support to resolve the issue costs me almost 1/2 day. very frustrated looking to host somewhere else soon. read more

I would give them 5 stars, but they're pricey. Maybe because of the service they provide and how they provide it. Where Bluehost would not help, these guys do for free and with a pleasant tone in their voices (maybe it's the accent). I have used a few hosting companies throughout my career online and siteground is showing nicely so far. After about 14 years, I left Bluehost for deceptive hosting practices. Siteground is knowledgeable and willing to explain what they did to help you fix your issues. For those giving bad reviews, your reasons are weak. You can use a security company other than one they own or use to keep your site clean. Use cloudflare too, it's free. You can also use wordfence for wordpress installs. You can keep an eye on all the activity on your server by setting up a cron job to email you daily. Ask them to set one up for you. Usually you open backdoors for malware by using the "free" versions of plugins and especially free themes as they are often bundled with junk. The less plugins the better. Keep your sites up to date. If core updates come out before plugin updates, wait a week or so before you update your wordpress or woocommerce or theme core so you don't break the site. Make sure all your permissions are set properly and create a solid password that no machine can crack for millions of years. You can check your own password here https://howsecureismypassword.net/ It's always hard to tell if the hosting company is trying to hook you into addons or not, but malware is everywhere. If you think that your site may be infected, search your file manager for keywords like base64, hack, hacked, islam, china, japanese, .ru, .cn, .jp, .de and a lot more you can research over Google. These are keywords often found in injected code. If you find it, backup your database and content, zip it in a folder, download it and erase the directory on your hosting account. You can use a code editor offline to go over all your directories and files, YES, all. Once your have found it all, delete it. Chances are it was a free plugin or theme, don't use them again. And to the people who are complaining about difficulty navigating, siteground isn't WIX, it's a hosting company. Regular people aren't expected to understand and is why there are people who work in the field. You hire those people if you don't know. So use WIX if you have zero idea. Siteground is a host, not a cyber security company. Have a nice day. PremiumCards.net read more

I used Siteground for several years and the quality of its shared Wordpress hosting product lessened over time. Two of my websites became infected with malware while on their servers. I was told I would have to pay extra for help of ridding the sites of malware. It seems like every little nicety that is standard with other hosting provider costs extra with them -- hack-alert monitoring, staging, priority support, caching, are all standard bundles with other hosting providers. Beyond that, heir pricing agreement is horrible. You are forced to pay for an entire year, which is entrapment. When I cancelled my services (just 2 months after renewal), Siteground refused to give me any sort of refund, on two different plans mind you. The reminder emails they sent me for renewal all went to my junk folder, no doubt because Siteground spams its email list. Then they refused to give a refund. There are MUCH better services out there than Siteground. Look elsewhere. read more

They will tell you everything is going to be done for you if you place your website with them. But once you pay - that's it. You are on your own. Everything they promised does not happen.... they are awful. read more

DO NOT USE SITEGROUND.com EVER! DO NOT USE SITEGROUND.com for ANY SERVICE! RUN FROM SITEGROUND.com and use another hosting company! First, consider having a US phone number for your Virginia office. Second, consider having a more robust escalation process other than a passive email. We are a non-profit in Tennessee who helps sick people. January 31, 2019, we held conference calls with our developers both in the US and in India. We had one question, why did you advise us to move to SiteGround? Before even sharing our time-sensitive concern, the US developer said, "We're sorry. We had no idea of the price escalation tactics that Siteground uses to lure new customers. We've advised all of our clients to switch." February 1, 2019, we just concluded a web meeting with our development team in India. There exact words were, we are switching our company web site from SiteGround, as well, and advising our clients to do the same. The purpose of our non-profit is helping sick people. Four times in 24 hours we've requested to speak with a manager. We have no spoken to a manager. Managers are not allowed to speak to customers on the telephone. The non-customer focused process is, to send an email to Feedback@SiteGround.com. We did send two emails stating the time-sensitivity of a phone call. Another day has passed, and NOTHING. No return call. 1. Our non-profit web site is down. 2. That means sick people, people dying, cannot get the products they need. 3. SiteGround doesn't care. 4. Our service has been with SiteGround for 2 years. 5. Year one they increased the price for the EXACT same package 79%. 6. Year two they increased the price for the EXACT same package 129%. Need we say more. They will refund the money. This is more money for hosting in 2 years than we've paid in 7 years with our previous company. There is such a business ethic called disclosure. You do NOT charge anything with notice of a price inflation headed toward triple. So in year 3, will the increased be 200%? When does the greed stop. Paying for a service is normal. Greed is abnormal. And SiteGround is headquartered in Bulgaria. That's even more offensive. Tell sick people who cannot get what they need that the non-profit is waiting on a member of management to respond to an email -- so in the meantime just DIE! LIVID! You are refunding the money. Insensitive JERKS! read more

Always Malware in my Website, I just find they want me to purchase Sururi for each website, I just create a New Website without content, not emails, and they send me a Ticket and shut down all my websites "Because I have Malware"??? Suspicious emails sent??? , ((((I don't event have email account for my new infected website)))) I just done with SiteGround company WORST customer service, WORST Server, Not sure how they still on the Market, all your websites will have "MALWARE" Even if you don't have any information in your site!!!... read more

I'm really at a loss as to why there are so many negative reviews here. I've been a Siteground customer for almost a year and couldn't be happier. On the rare occasion I have had technical issues (usually my own fault) their 24/7 live chat team get my site back up in seconds; usually 10 minutes or less. My site is very fast and there have been no service interruptions I am aware of in the past 11 months. As for billing which was mentioned in at least one of the negative reviews, I'm coming up on my 1 year anniversary. I have received SEVERAL emails letting me know about the renewal and giving me options and EVERY time I log into Siteground I get a big notice about it too. Thus, the only reason it would come as a surprise and that you'd need to ask for a refund is if you weren't paying attention AT ALL. In other words; not Siteground's fault. I researched web hosts for months before choosing Siteground, read lots of reviews (some of which were real), looked up those I could find on Yelp and ultimately chose Siteground and am so glad I did. I've used 1 other hosting company at my 9 to 5 and while they are OK, I'm much happier with Siteground. Any questions about my experience with them, feel free to message me. read more

I've been using SiteGround since the fall and regret paying upfront for 3 years. I just had a chat with customer support because several people I've contacted for business said my emails go into their spam box. The SiteGround representative had to change some settings and promised this will not happen again. That remains to be seen, but the settings should default to allow people to receive my emails. I should not have had to contact SiteGround to change some settings that I was unaware of and still don't understand. I've never had this problem with other hosting companies. read more

- It took over 10 hours to migrate 1 website. - The migration plugin does not work with WooCommerce website s. - The support staff was no help and kept blaming it on the current host. - They support phone number is nowhere on the website. I had to get it from Yelp. - I can't remote connect to the database like I can with virtually any other host. - I have experienced nothing but problems with little to no help or assistance. - What would normally take an hour takes days. read more

SO all weekend long none of the CS communication buttons worked. But then on Tuesday, they suddenly started working or clicking through. Once you are able to evade the Knowledge Base question window, the 800 number with a pin number pops up. (Finally). Once connected with a CS rep, they were able to take care of everything. -Hopefully this was just a system slip up. Also, the "owner comment" included the 800 number, which was helpful as well. -BUT I still suggest that they post the 800 number somewhere you can see without having to spend all afternoon being redirected through the KB system. -Giving them another chance. read more

Avoid Siteground. The pricing may lure you in, but their customer service is terrible. My auto-renewal was set to happen 1/23. So they auto renew at 1:52 AM and so I went to them on 1/23, after I had woken up a bit and asked them to cancel the service. I did not want it any longer. Of course, there is NO phone number for billing, no way to contact management about a refund, you have to use the "chat system" to get help. So I asked for a refund of the $310.80 on invoice 127621. Instead, I received a credit of $104.45 with a line item that said "Service Cancellation". OK, what is that, since my invoice does not reflect any item that would add up to $104.45. No one can figure that one out in customer service. Again, supposedly the best part of the company, not! So I have started a dispute with my credit card company for the remainder of the amount. Yes, I did contact Siteground about the issue, they said their "Billing department" would resolve the matter within 7 business days. Gee, thanks, they should have resolved it immediatly when I asked for the refund. So buyer beware with Siteground. read more

The absolute worst support I have ever experienced in the 25 years in my webhosting life. they almost dont want to be bothered with helping you. making it impossible for you to get a contact number to call them. billing issues constantly with american express. read more

I have been online now for over 20 years and I have never ever dealt with a company that is so quick to point the finger at other people when something goes wrong... Its never their fault but after 2 - 3 days of wasted effort it always comes back to them and they are to blame... I started with a $6.95 pm service within 6 weeks they had me on a $79.99 PM package promising lightning fast website, what I have actually ended up with is a website that has spent more time down than up and when its up is is ridiculously slow... But the worst thing about this company is their attitude they really don't give a f+@#$ about you or your website... I only wish I had found this site before I signed up with them. All the other sites reccomending them are obviously getting referral fees. read more

Wanted to add my story of woe to the others: this is a decent service on the technical side with real problems on the billing and customer service side. I planned to let a domain expire and received a series of emails from SiteGround with subject lines like "21 days left until service expiration". So, I thought, all good, no need to read the fine print since this is a business I trust - sounds like it will expire, right? Wrong. 21 days later I got a receipt for $40+ for the old domain. Called for a refund and cancellation but was told that the domain charge couldn't be refunded - that the only thing I could refund the domain ID protection, which would leave my personal info on the web for all to see. Worse, the customer service on the phone was reprehensible. In a condescending tone of voice they pointed out that the fine print in the body of the email stated that they would try to auto-renew without acknowledging that this is a direct contradiction of the subject line that said it would expire. Very rude and obtuse throughout the call. They haven't violated any laws as far as I can tell, but from all the reviews I've read they regularly violate the trust of their users. Buyer beware: please read the fine print of every agreement and email they send, because if you don't notice any detail, they will be ready to pounce. I definitely won't be coming back. read more

Worst service I ever received. Made my site go down and refused to say they did and the customer service person hung up on me. I say don't use them if you are looking for good quality service. read more

After a year with SiteGround, they tripled the hosting fee without notifying me and tried to charge my account 2 weeks before it was due. My service was supposed to renew for $143.20 per year on 3/29/20, yet they tried to charge $459.35 on 3/14/20. Luckily, my bank saw that the transaction looked suspicious (SiteGround posted the $459.35 charge at 4 a.m.) and denied the transaction and notified me. I tried to contact customer service, got no response. I've canceled all services on my SiteGround account as of 3/14/20 and I will NEVER do business with them again. Steer clear! read more

I am a small business owner who just migrated to Siteground. Unless you are tech savvy do not use site ground. They rave about a customer service that is probably the worst I've ever experienced. They keep passing you on, and finally when I wrote a ticket for tech help, they gave me links 'resources' to figure it out on my own!!?? That's what they call excellent customer support!!?? Do yourself a favor an stay away from them. read more

Siteground has got to be the worst host I've ever dealt with and I've dealt with some bad ones. Service has been decent, but not great and support was lackluster at best, but what really kills me is their billing. Due to unforeseen personal circumstances I had to cancel my account with them. I went through the cancellation process and everything seemed fine. Two weeks go by and I haven't seen a pro-rate refund on the time that I had left on my account. I call in and speak with a guy who says they don't do that. WTF?!! Every other host I've ever dealt with does pro-rate refunds for the time you don't use. How the hell are you going to steal my money like that? I then asked to speak to a supervisor and the guy said that they don't talk to customers and that I would have to send in an email. Wait what? They report to a supervisor I was said it over and over again that I wanted to speak to a supervisor and he wouldn't let me speak to anyone. Then I was hung up on. That's terrible customer service. Easily the worst experience I've ever had with a company. read more

My last review accurately reflects my experience in the first month or two, and I did spend some time looking for a new home for my site, but in the end I ended up staying with them. In the long run I think they are not so bad, and the last couple times I've called in they solved the issues instantly. I work in IT and have dealt with numerous web hosting services, and for some reason pretty much every one of them has been a hassle, so all things considered, SG deserves better than my previous one star... read more