Heads up! If something stupid falls out of your mouth, doc will call it out AND take the time to "mansplain" it. lol! Graceful bedside manner, maybe not, but above and beyond and great service, you'll get it! If you can leave your delicate pride and google doctorates at the door, you'll be very happy after going here. read more

Dr. Sitterle is nothing short of a sexist, fatphobic charlatan. He had the audacity to mansplain the importance of "fruits and veggies," and how I needed to stay away from carbs and sugars, while conveniently ignoring the fact that carbs and sugar are literally found in those very foods. How ironic! My husband went first and had a pretty normal eye exam, albeit rushed. When it was finally my turn, instead of focusing on my needs, I was subjected to a lecture about my diet. Clearly, he didn't bother to glance at my health history--if he had, he might have realized that my significant weight gain and recent 50 pound loss was due to a history of cancer & severe hormonal issue that is now being treated, not some misguided dietary choices. When I mentioned I was on a GLP-1 medication, his ignorance shone through; he didn't even recognize it. If a supposed medical professional can't grasp basic pharmacology, how can he possibly provide sound nutritional advice during an eye exam? His unsolicited "warnings" about the dangers of GLP-1 were not only condescending but also laced with a patronizing tone that he never once directed at my husband. It was painfully obvious that he felt the need to lecture me when my husband was out of earshot. My husband even noticed the shift in the doctor's tone when addressing me--it was dripping with condescension. If you're looking for an eye exam devoid of unsolicited, incorrect, and uninformed wellness advice, followed immediately by a thinly veiled pitch for an $80 supplement, then this is the place for you. My husband and I will be taking our business elsewhere in search of informed and compassionate care--something this practice sorely lacks. read more

Took initial tests then sat in the exam room for 40 minutes. Decided to leave. As I was leaving the optometrist was coming back to the office with her lunch. They scheduled my appointment during the doctor's lunch. read more

I recently visited Dr.Sitterle for an eye exam, He answered all my questions throughout the appointment. Staff were friendly and accommodating. I called a couple times after appointment to get my scripts figured out and everyone was very helpful. read more

awful customer service, do not go here. absolutely awful. zero communication, took over a month for them to have any idea what was going on with my daughters glasses. useless. read more

Terrible service. Your an eye doc, stay in your lane. Gave this place way too many chances. You are not a medical doctor nor a nutritionist and do not need to take my blood pressure at an appointment and sell me supplements. Also, I have had multiple appointments canceled and not contacted about cancelation. Furthermore, when I order product, I never get notified of when it's in and have to call and check myself. Take your business elsewhere and get treated with respect. read more

The customer service is ok unfortunately getting your product once you have paid is terrible at best. Have spoken numerous times to different people with no success. I finally get the ok to come get them and once I am here, the comment is "Oh I am so sorry but it was a mistake. Very disappointed at this point. Would not recommend this place to anyone. Get your prescription and run out as fast as you can read more

Love coming here. Two visits and everyone is always super friendly and informative. Dr. M is my doc and she's always giving me more info about my eye status. Will continue coming here for all my optical needs. Get Chad to help you with your prescription! He's super funny and awesome! read more

See all

We've come here a few years for my son's eye exams. It ALWAYS takes so long to get through an appointment. The nurses and front desk are friendly but Dr Sitterle is not friendly at all. He is very cold. We will be finding another dr for his next eye exam for sure. You will spend so much time here when everywhere else is quick and easy. read more

Went heat because of location and Yelp reviews. I will not return, I thought he was not very warm and once I said I do not believe I want to do any glasses he was condescending. I am sure people like him but for me I will not return read more

I needed to find a new eye doctor for myself and my daughter, since my company changed vision insurance. I found Sitterle through my insurance carrier website. I checked out the Sitterle Vision Source website and everything seemed fine and acceptably professional. When I arrived this morning, I did notice a few pieces of art that promoted religion. I don't personally feel that a doctor's office is an appropriate place to promote religion, but I let it roll off my shoulders, as I am not easily offended by any religious paraphernalia. However, as my daughter and I waited to be seen, we noticed the religious music that was being played. We also kept noticing more and more religious art and paraphernalia. It was everywhere and extremely in our faces, even with manger figurines (and this is early September). We became extremely uncomfortable. So, I decided to cancel our appointments and leave. I will never have my daughter and myself elect to receive medical care when we are not at ease with the location and how that reflects on the discernment of whoever is in charge of the facility. If anyone chooses to go to a doctor office that has religious displays and music, that is completely fine. I support everyone's right to their own religious preferences and where they think they should be displaying them (again, I feel it is unprofessional to do so at a medial care facility, but that is my own opinion), but I recognize that everyone has that choice. What I really felt was absolutely NOT okay was that the Sitterle Vision Source website gave me no warning/reason to expect what I walked into today. If you want to display your religion in a doctor office, then it is reasonable to expect any of the pictures on your website or even one of the many religious text quotes you had on the wall, or something to indicate what to expect on the website, so that future patients aren't feeling blindsided and uncomfortable on their first visit. If I had any warning to expect this, I would have just respectfully decided it wasn't the best option for us and went about my business and found somewhere else. I feel both deceived and disturbed today, and for that reason, I am leaving a bad review. This shows an alarming lack of professionalism and awareness I expect in the medical field. read more

Let's talk about the best service in town. This office has the friendliest staff and doctors. They send friendly reminders about my appointments and contacts when then have arrived. Sitterle vision source is the place to BE when you can't SEE Lol read more

Came in for a glasses adjustment. I was told it was free but asked again if it costed anything. "It's free, unless Im nice". So because they offer a free service with purchases glasses and I don't pay for it (since it's free) I'm not nice? Yikes. Failed on customer service. It also took them forever to do it which is odd. read more

Absolutely love this facility and all of their staff. Dr Sitterle, and Dr Maldonado are very thorough and well educated. The office and inventory is well taken care of and sanitized. My entire family and I have been coming here for many years, and will continue to as long as they are here! read more

Pretest was thorough before seeing the eye doctor. My appt was with Dr. Sitterle. Mannerisms were somewhat cold during examination. Didn't really feel a warm welcome as a new patient. Yelp check-in gave me 50% off frames. I didn't need glasses, but a small script was given because my vision was somewhat blurry without despite my 20/20 vision. Glasses will be used mostly for night time driving. The frames they had available, to me, seemed somewhat limited unlike the larger eyewear stores. I did find some that I liked. Glasses were made in like 20 mins by Chad in the optometry area. Chad was easy going and helpful. read more

Sitterle Vision Source and Dry Eye Center - Optometrists Near Me - San Antonio, Texas

See all

Quick and efficient. The tech staff and doctors are very friendly and accommodating. I recommend them to friends and family

I was very disappointed with the service at this location. I was the very first appointment in the morning and still had to wait over 45 minutes while I could hear the Dr and staff in the back. I pay for two vision plans and yet I still received a $35 "discounted" bill because they performed an additional scan. What they don't tell you is that the scan requires a pre-authorization (which they already know about) but they do not run. The office staff do not want to do their job. This is a scam...not to mention advertising of meal plans and supplements in the office. I really tried to give the benefit of the doubt but the lack of professionalism is not worth it. I will not return and if I could give 0 stars I would. read more

I have been going to Sitterle Vision Source for over 30 years now, and I keep coming back! Both Drs. Sitterle and Maldonado exhibit a high level of integrity, expertise and genuine care for my eye health and vision needs; and the office staff is very knowledgeable and helpful!! They seem to hire only the best! And during my most recent visit, I was further impressed with their optician on staff! I can't remember her name, but she really knew her stuff!!! And she picked out the perfect pair of frames for me on the first try!!! But best of all, they feel like family!!! read more

Great eye doctor and excellent experience. Make this your regular eye place! Dr. Sitterle makes that extra effort to make your experience at his practice superb. read more

This place is fantastic. Dr. Maldonado and her staff were friendly, knowledgeable, punctual and very friendly. But what really makes this place stand out is that they inform people about the importance of diet and how it impacts our health and our vision. After the eye exam, they hand you a print-out that stresses the importance of a primarily plant-based diet. I just love how there is finally a medical professional that tries to actually help you heal the root causes instead of just trying to prescribe medication. read more

Sitterle Vision Source and Dry Eye Center - Print-out that informs people about the huge impact a healthy diet has on your health. - Optometrists Near Me - San Antonio, Texas

Very unprofessional place!! Tall manager woman is rude every time I go in. Not to mention how she talks to customers and looks at them. I went in on a Friday and was waiting almost an hour to get help. Once I finally did get help I smelt alcohol on the workers breathe. Every employee I spoke to smelt like alcohol. One was so drunk I seen her run to the bathroom and all I hear is her vomiting from the bathroom!! Good to know the manager lets her workers get drunk on the clock! No wonder I see all these bad reviews on here and I'm definitely switching to another place and reporting to corporate!! If I could give zero stars I would!! read more

These reviews are not accurate at all, I've been a patient here for a 2 years. Everytime i've walked into the office there is a complaining patient. New hires are slow and know nothing other than how to walk someone into their room. Dr.Maldonado is very welcoming (the only reason i've stayed) but It took 1 time for me to be scheduled with Dr.SITTERLE for me to never come back again. Told me i didn't have common sense when i asked why my eyes felt so dry. I asked to try premium monthly's He said "No these" and tossed some random contacts on the counter then said the visit was easy and done. Very rude and cold. Seemed like he didn't care what was best for my eyes, just wanted me to purchase more the expensive contacts. Also had to leave work once to go in and try to order contacts because when i called to order i was either hung up on or no one answered. Worst optometrist EVER . save your time and money because they will take up all of both! read more

Okay...I'm blown away. I had to bring my 8 month old to this appointment and he can get impatient. Everyone was so helpful and kind. The staff said hello to me and my son. Even when he got fussy no one made us feel uncomfortable! The optometrist took her time and was very thorough with us. I was seen promptly. The only thing that took a while was when I was selecting my frames because there were so many cute options! Staff was great. I have had some bad experiences with rude staff at eye doctors around here. This place was the complete opposite! Thank you everyone for giving us such a nice visit. I can't wait for my glasses to come in! read more

I've been coming here for over 10 years. Customer service is always exceptional. Chad is great!! AJS read more

Dr. Scott and staff did a great job in meeting my vision needs. Maya demonstrated a high level of customer service in the diagnostic testing portion. Grateful to have them as part of my vision care team.. read more

This business is one that I desperately wish would work out for me. Doctors know their stuff and are always professional. My prescription was filled perfectly accurately; the optometrist asked all the right questions to get my contacts comfortably in my eyes. The location is great for anyone in the neighborhood, but the lack of selection of glasses and the feeling of inconveniencing office staff by giving them my business can't be shaken. Each interaction I have reassures me that my decision to go elsewhere next year is the right one. Lastly, the selling of a nutrition system at an eye doctor's office is bizarre to say the least. It makes me question motives, reliability, and professionalism. This isn't Visine they're selling; it's nutrition bars. read more

I usually don't have strong feelings about my optometrist visits but I REALLY liked this place! I had broken my glasses and my previous prescriptions were expired so I needed an appointment ASAP. They were able to accommodate me within a few days after I called. The front office staff were all helpful and I did not have to wait long to be seen. Dr. Maldonado was very approachable and knowledgeable. She gave me great advice about some new contact lenses, which arrived quickly after my appointment. I left with some sample contacts and everything I needed to get some new glasses. When I called a week later requesting an electronic prescription, I got that email the same afternoon. I couldn't ask for more from an eye doc office. read more

Doctor Maldonado was amazing and so down to earth and let me tell you Chad was super amazing very informative and made sure I knew what all my options were. Definitely will return read more

Efficient and super friendly! The doctor and staff each have great skill sets ! Shout out to Chad for his patience and helpful suggestions when choosing eyewear . I've been coming here for years and will go nowhere else! read more

5 star service with great staff as well. Good to know great service is still around, Thank you Sitterle Vision Source.

Another great visit! Staff are professional and friendly. Dr. Maldonado did an excellent job and took time to answer all my questions.

I take my mother here for all her vision appointments. They are compassionate and professional and were patient with my mother who suffers from Dementia. read more

Great staff in every phase of my visit. Their equipment did not cause me extra anxiety. I didn't have to get my eyes dilated and I didn't feel claustrophobia when doing the normal eye exam. It was truly a favorable experience. read more

I always have a great experience at Sitterle Vision. Dr. Maldonado and her staff are friendly and professional. In my most recent visit, I decided to keep the same frames even though my rx hd changed. Chad was very helpful and patient while making sure my new prescriptions lenses could fit into my old frames. And he helped me select the perfect sunglasses! read more

Would highly recommend Sitterle Vision Source. They are always friendly and take the time to explain everything to me and answer any questions I may have. read more

Nice office. Good doctors. Great with kids. Good variety of glasses to choose from. Very sweet and patient staff! Did not feel rushed at all. read more

Iris was amazing she was so helpful and detailed! Michelle thank you for all your help with choosing glasses and information you provided!! You all are the best!!!! read more

Sitterle Vision is a joke if your in need of glasses ASAP. My daughters glasses broke and we waited 3 weeks for a replacement. Now her prescription has changed and we have to wait another 3 weeks. The lady I spoke to has no customer service skills and is flat out rude. Plse don't waste your time here. read more

Health care portion is acceptable. Never had a problem with quality of annual checkups and information provided. BUT, the service for lens' and frames is very disappointing. They have shown a lack of quality control when releasing glasses with incorrect lenses to this patient. Have a tendency to blame the lab for items they were responsible for. Actual quote: "We do not have time to check every little thing". Great place for eye exams but I wouldn't buy glasses from them. read more

This was my first time and unfortunately my last time here. The lady working at the front desk with the curly hair that checked me in and did the pre exam is the absolute worst, so rude! I walked in and said " Hi, I have" and was immediately cut off and was abruptly asked in a condescending tone "do you have an appointment" I was stunned, I literally just walked in and was about to say I have an appointment and she's already snapping at me!? I told her yes I have an appointment and she continued to be snippy with me when asking my name and time, ect. I just brushed it off and figured she was just in a hurry or something? Then this sweet boy behind the counter gave me paperwork and told me to fill it out, and was very polite! I waited about 25 mins to be called back to the pre exam where they do the air test and all that, and of course who's taking me back to do the test... her :/ I just shut my mouth and hardly spoke but she still had that tone the whole time. I'm sorry I don't know if that's her personality or she just didn't like my face but whatever it is she needs to get it together and realize she's in the customer service and that's part of her job is to be friendly to customers! Then the doctor comes in and he was okay, not very personable kind of quiet, just direct and to the point, I've had better, but oh well I got my prescription like I needed. Then I go out to the glasses area and the girl helping me with my frames was an absolute delight, very patient and informative. (she has long dark hair and glasses, you better hope she never quits because she's probably the only thing keeping customers coming back to this place) After that awful experience I was already in a bad mood and ready to get out of there asap, but she was so great that I decided maybe I could give this place one more chance, I chose a high end frame and paid for everything upfront. I was told I would receive them in two weeks. I waited and two weeks passed still haven't got a call or text that they were in? So I called to check on them to see what the hold up was? They said "oh they've been in, they got here about 5 days ago" are you kidding me!? I've been waiting! No one gave me a call, text, email, anything!? I could have had these 5 days ago! Yeah that was the last straw, my overall first experience with this place sucked. Rude staff, unorganized, long wait times, will definitely NEVER be going here again, and I suggest you find somewhere else, I now wish I would have read all the other 1 star reviews before going here and wasting my time and money with this business. read more