Worst experience ever . First off my wife's exam was covered with our insurance but the doctor…read morerequested an additional exam, when asked if the additional exam was covered we were told yes . At the end of the visit we had to pay a co-pay because it wasn't covered after all . Why were we told yes when it really wasn't . Second is the pair of Oakley's that my wife wanted were going to cost us $400 when we had found the same exact pair, same model number at another store for only $225

This place was recommeded to me by my friend and I love Dr. Peseshk. She's so thorough and took the…read moretime to answer all of my questions and helped me understand a lot about what I can do for preventative eye health without pushing all sorts of surgeries or treatments. Also, the glasses they have are really cute, even though I didn't get any. And I feel really bad that I don't remember her name, but one of the employees was amazing at finding glasses for me to try since I had so much criteria I wanted in my glasses. Would definitely recommend this place!! Helpful tip: the entrance to their place is in the back of the shopping center. Take the stairs up to the second floor and you will find their entrance.

Dr Rosillo has sold/retired/left this practice and the replacement company isn't very competent for…read moreprior patients. My family will not be returning. We tried to order contacts, but they required a new exam because of the change. No problem, but they don't take our insurance anymore. When we went to pick up the new contacts, they would only give us two trial pairs. What did pay $300+ for?! It sure seems like they just want to scam as much money as they can...

Dr.Rosillo is no longer there and the place was bought out by a Laredo company. They would not give…read moreme my prescription till after I got the trial contacts. I have to go back for those in another week because they don't have them. Even after that, they won't give me my prescription till after the trial. Leaving there without any prescription was no good.

I HIGHLY RECOMMEND Vision Source and Dr. Devinney in Olmos Park! Their staff is kind and caring and…read morevery knowledgeable. A special shout out to Ariel at the desk for going above and beyond to help me with a broken pair of glasses. I left there so grateful for his extra time and creative solution. His kindness made all the difference ... thanks again Ariel. That brand of customer service is rare... but not at Vision Source Olmos Park.

Doctor Deviney & crew are awesome!…read more I first came here about ten years ago. My review back then was 5 Stars. A decade later, it remains the same. Out of curiosity, I read the negative reviews here for them and was, frankly, shocked. It seems that the few negative reviews are in regards to the office employees, even being careful to indicate that the doctor was fine. I fully support the rave reviews for Doctor Deviney. I do confess I am not the easiest patient, as I frequently have many questions and an interest in finding out what all my options are before I make a decision. Nevertheless, he is always very patient, open, and willing to engage in conversation and offer me his expertise. He is clearly a popular guy, which makes sense, but it does not prevent him from always seeing me promptly. I only remember once in the last decade when I wondered what was taking so long, but even that is negligible because it was not anything unreasonable, maybe twenty minutes. Maybe it is because he has spoiled me by always being ready to see me- once the preliminary tests are done by other members on the team- within ten minutes. Over the years there has only been one short period where there was another doctor sharing the office with him (Doctor Manasia), but she has since moved back to Houston. I did see her that one year, and she was nice enough, but I do remember being a little sad that I missed my annual or semi annual visit with Deviney. Other than the one time, it has always been him flying solo as the only optometrist running this location. Maybe a demanding task for anyone else, but Doctor Deviney has had no problems, as far as I can tell. Getting back to the other members on the team, Ariel, the office manager, is highly recommended with any inquiries or even issues you might have. Always friendly, understanding, welcoming, and even seems to remember a little about me, even though I am sure he has so many patients coming in and out that I can be but a tiny dot on his radar! Other reviewers have mentioned the ladies (Cecilia & Leticia, by my memory) not being nice to them or "curt". Anyone who reads my reviews on Google & here on Yelp knows I try to be honest- sometimes maybe brutally so. I will say that, maybe compared to Ariel, they are less outwardly initiating with their friendliness; more reserved and maybe quiet personalities. Sometimes they have also been short with me, but I am sure that is due to them being more business like rather than with any negative emotion. This should not be construed as faults. They have always been courteous when I have initiated conversation or questions. As for other complaints regarding pricing and such, this is a business; we are in a capitalist society. Only saying. I can personally vouch for them trying to give me better deals on things they can do that for, like frames, but I doubt they have much power over how much someone's insurance covers or how much to charge for standard procedures. Again, things that do have some leeway with to name things easier for the patients, such as payment plans, for example, they are also willing to offer. Anyone who reads my reviews likewise recognizes that I am relatively stingy with my stars, so it is rare that anyone receive five stars from me. As a last note, readers should acknowledge that pretty much every great business has a few negative reviews. It would actually be a little more suspicious if it were perfect. This is simple statistics. So if you have any doubts, I would recommend you read the details in the reviews for the reasons why. It is no shock to me that Doctor Deviney has taken the effort and the time to address the negative reviews, at least on Google. You can read his responses and draw your own conclusions.

I have been going here for many years and get great service. Cost is very reasonable. The doctors…read moreare very passionate about their work. Good bedside manner and very competent. Staff is also quite good. I worked with Marie who has over 30 years experience fitting glasses. She was quickly able to rehab my old glasses and set me up with a new pair.

I have been a patient of Dr. Trevino's for quite some time now. This location works really well for…read moreme and my family and we have always had good experiences here. The doctors here are top-notch and the people here are generally very nice. Very accommodating when it comes to setting appointments and expertise all around. Even with insurance glasses are a little bit on the high side, but you get what you pay for! Expert information and fittings.

I've been a loyal client of Omni VisionSource for over 10 years, but after my most recent…read moreexperience, I can no longer recommend them -- and I will not be returning. I initially went in about four months ago for a new prescription that didn't feel right. I reached out, and to their credit, they offered to bring me back in to reassess. However, what they failed to clearly communicate was that there is no in-person doctor on site -- I was seen virtually, something I was not expecting from a vision care provider. My appointment was at 4:30 PM. I didn't walk out until 6:30 PM. That would have been understandable if the time had been spent providing attentive care, but that was far from the case. The person performing the exam was dismissive and borderline rude. When I told her the new contacts they gave me were blurry, she snapped, "Well, I just checked your eyes," as if that should have settled it. I told her they were worse than when I walked in, and she had no response. To make matters worse, I noticed she placed the contact lens boxes incorrectly -- the right eye lens was placed on the left and vice versa. She didn't communicate this at all, so I likely wore the lenses in the wrong eyes during the first test. The second time, I happened to catch her doing it and asked for clarification -- and she admitted she'd switched them. By then, I was completely distracted and uncomfortable. No one -- not the technician, not the virtual doctor -- noticed that I had never removed my previous contacts before putting in the new ones. I didn't realize it until I got home. That kind of oversight is unacceptable and potentially harmful. This is not the level of care or professionalism I expect, especially after a decade of loyalty. The lack of communication, the dismissive attitude, and the carelessness I experienced are enough for me to take my business elsewhere. I would strongly caution others before trusting their vision needs to this office.

Customers beware!!!! Before now I have not had any bad service from this company or location. This…read moredid not happen at this location but can only assume this is practice at a company level. I had the warranty for my sons glasses and have paid for his broken glasses. I no longer have the broken glasses so the new glasses wont be issued and Im now also being told I will not be issued a refund for the glasses or warranty for a restocking fee. No where is it stated there would be a restocking fee. So a paid warranty and paid glasses. When I call location for corporate number Im told they can not give it the manager has to put a ticket in to receive this information. Highly unlikely!!! In this climate every dollar counts.

Heads up! If something stupid falls out of your mouth, doc will call it out AND take the time to…read more"mansplain" it. lol! Graceful bedside manner, maybe not, but above and beyond and great service, you'll get it! If you can leave your delicate pride and google doctorates at the door, you'll be very happy after going here.

Dr. Sitterle is nothing short of a sexist, fatphobic charlatan. He had the audacity to mansplain…read morethe importance of "fruits and veggies," and how I needed to stay away from carbs and sugars, while conveniently ignoring the fact that carbs and sugar are literally found in those very foods. How ironic! My husband went first and had a pretty normal eye exam, albeit rushed. When it was finally my turn, instead of focusing on my needs, I was subjected to a lecture about my diet. Clearly, he didn't bother to glance at my health history--if he had, he might have realized that my significant weight gain and recent 50 pound loss was due to a history of cancer & severe hormonal issue that is now being treated, not some misguided dietary choices. When I mentioned I was on a GLP-1 medication, his ignorance shone through; he didn't even recognize it. If a supposed medical professional can't grasp basic pharmacology, how can he possibly provide sound nutritional advice during an eye exam? His unsolicited "warnings" about the dangers of GLP-1 were not only condescending but also laced with a patronizing tone that he never once directed at my husband. It was painfully obvious that he felt the need to lecture me when my husband was out of earshot. My husband even noticed the shift in the doctor's tone when addressing me--it was dripping with condescension. If you're looking for an eye exam devoid of unsolicited, incorrect, and uninformed wellness advice, followed immediately by a thinly veiled pitch for an $80 supplement, then this is the place for you. My husband and I will be taking our business elsewhere in search of informed and compassionate care--something this practice sorely lacks.

Amazing!! I have been coming here since I was 10 and I will continue going! Dr. Elliot is amazing…read moreand so is his team. He always checks to make sure you are okay, and he remembers every one of his patients.

Have been coming here for years. Dr. Elliott and his wife Donna are amazing. The service you get is…read moretop notch. I highly recommend if looking for an eye Dr.

Ultimately, Bella Optical disappointed me. I'm almost sorry I'm writing this three star review,…read morebecause my appointments there were generally good, no nonsense eye checks. I enjoyed seeing the optometrists I saw. I visited Bella for no other reasons other than my yearly eye exam. I think I went a total of twice in a three year period. Seriously, no issues. BUT. There's always a "but" with these types of reviews, ammaright? I recently chose to switch optometrists to one that was more convenient and where my wife had a great experience. TWO WEEKS before my appointment, I contacted Bella through their website requesting my records - even if it was just copies of my last Rx. Nothing. Heard nothing. Then, about three days before my appointment, I CALLED. I left a detailed message with all my information. Guess what?! Yep. You got it. No return call, no email, no records sent in the mail. Am I too "old school" calling and asking for records!? Maybe. I mean, my new optometrists office scanned my glasses to determine my rx with no issues. But I emailed you, I called. No response. Overall, good experiences, but let down in the end.

I've been coming here for years and never had any complaints until this year. I've been getting…read morenonstop calls from Bella Optical to "remind me I need to make an appointment". I called in September and said "I'll call you, please stop calling", I called again in October and asked to be removed from their call list and was told by the call center agent that they can't do it. I called again this month and was told by the office that my number was removed and I should no longer be getting call. Today I just got another call. I've asked multiple times to have the call stopped and now this feels like harassment. I want the calls to stop effective immediately