I had a disappointing experience with the pharmacy services at Shopper's Drug Mart in Six Points Plaza, and I feel compelled to caution potential customers.
On January 24th, I called the pharmacy and requested a delivery. I was informed it would arrive the following day on the 25th. There was no mention whatsoever of a delivery fee. Given that my medication is covered by my employer, the assumption of no payment required seemed reasonable to me, especially when it was not discussed during the initial call. I usually pick up my medication and pay for it in person actually, so I genuinely didn't know.
Fast forward to January 29th, five days later, the delivery guy called in advance and asked for $2 upon arrival, which was the first time I had heard about this. I attempted to pay with a $20 bill when he arrived - it was all I had in my purse - only to be refused.
Then begins the saga of trying to settle this paltry sum with the pharmacy. Upon being contacted by the pharmacy an hour later, I am met with hostility and inflexibility by a woman - she sounded Asian but I'm not entirely sure.
Despite offering various payment methods, including a TD Debit Visa, paying online via their website or making a bank transfer, all are summarily rejected. Instead, I am bluntly told that only a traditional credit card will suffice, which I do not possess. She was increasing agitated and hostile at my suggestions to pay her.
The pinnacle of unprofessionalism is reached when I am threatened with a ban on future deliveries and subjected to accusatory remarks. The pharmacist was angry and insisted that I should have known about the delivery fee despite it never being mentioned during the initial conversation. I told her this, and she said that he did tell me over the phone on the 24th and accused me of lying. I don't know how she can know this when she wasn't present during the call.
I asked her if I could pay the delivery the next time I pick up my medication, and she just says, "Fine, whatever."
The entire exchange left me feeling demeaned, disrespected, and utterly disgusted with the level of customer service provided. To be treated like a criminal over a mere $2 charge is not only absurd but indicative of a pharmacy that prioritizes profit over patient care.
In conclusion, if you value your time, money, and sanity, I don't recommend Shopper's Drug Mart pharmacy at Six Points Plaza if you have other options. The sheer incompetence and unprofessionalism on display was unparalleled. read more