Despite bogus parking charges being refunded to Enterprise they are not refunding them back to us…read more No response other than provide written proof. No managers numbers. No customer service. Will not rent again from this company. Looks like we will be heading to the small claim courts.

When I said NO optional Damage Waver option online and in person again. They applied it anyway…read moreright before I payed. That's £200~ "legally" stolen from me because I signed and payed after a verbal confirmation of no optional Waver. But secretly left it anyway. Read the contract in person before sending payment, they will steal your money. They have no shame.

U.S. travelers considering Europcar should proceed with caution. Based on my experience, I would…read morenot recommend this company. If I were still teaching university-level Organizational Leadership, Europcar would serve as a case study in how poor senior leadership, lack of transparency, and inadequate customer service practices can undermine an otherwise functional frontline operation. While Europcar's daily rental rates appear competitive, the problems arise when unexpected issues occur. In my case, the company demonstrated an inability to honor third-party contracts, failed to communicate effectively between departments, and imposed charges that can only be described as excessive. Although I did not intend to write this review, the company's ongoing follow-up and billing practices compelled me to share my experience so other U.S. renters can make informed decisions. For those traveling in the U.K., I recommend considering the country's excellent rail system. If a car is essential, alternatives such as Hertz, Avis, Enterprise, or Arnold Clark may provide more transparent and customer-focused service. Positives The rental counter staff were professional, polite, and efficient. They collected information smoothly and treated customers with courtesy. Unfortunately, they lacked the authority to resolve issues, as nearly all decisions--no matter how minor--were deferred to higher management. Empowering local managers to make reasonable decisions would significantly improve the customer experience. Issues Encountered Within six hours of picking up my rental in Bath, I suffered two punctured tires en route to Portmeirion, Wales. Despite having purchased both roadside assistance and insurance directly from Europcar, the ordeal took seven hours to resolve and ultimately required us to travel in the opposite direction to Manchester Airport for a replacement vehicle. Even then, replacement was delayed until the original vehicle was returned--an inflexible policy that left us stranded until after midnight. Weeks later, I received a bill of £325.90 (approx. $439 USD) for the repair of the two punctured tires. This raised several concerns: 1. Inflated Repair Costs - Market research shows that puncture repairs in the U.K. typically cost £25-£40 per tire, meaning a fair total should have been no more than £80. 2. Insurance Overlap - I had already purchased coverage through Expedia ($104) that explicitly included tire damage, with no deductible. Despite this, Europcar charged me again--£24.60/day for insurance and £10.50/day for roadside assistance--effectively double-billing me for overlapping coverage. 3. Lack of Transparency - Europcar justified the charges by citing "Possible Supplementary Charges" in the contract. However, this section contained minimal detail, and I was never provided with the lengthy 49-page Terms and Conditions document that they later referenced. The Bath rental counter also failed to explain any potential for supplementary charges at the time of rental. Conclusion Europcar's practices reflect poor alignment with modern customer service standards. Instead of transparency, fairness, and accountability, I encountered vague contracts, inflated fees, and a rigid bureaucracy that prioritizes internal rules over customer safety and satisfaction. Given the experience, I strongly recommend that U.S. travelers avoid Europcar and instead rely on either public transportation or rental providers with stronger reputations for fairness and customer care.

Be very careful here. Europcar Manchester charged a small (approx. $10) amount on my credit card,…read morewhen I had not even hired a car there. When I called 371 384 3414 to ask how this happened, Elnadi (sp?) requested I call the Europcar collections team on 871 384 3474, which I did. For a week! No-one answers this line. Eventually I stopped the charge on my card but the whole thing was very creepy.

Very poor customer service…read more Rented car at Heathrow. Hours later, the service required alert went off on the dashboard (how is this allowed to happen for a car that was just rented?). A day later the tire pressure warning went off as well. Took car back to their location on Sheffield but was told that there was nothing they could do about the service required alert and that I needed to take the car somewhere else to get the tires checked. This all this during my holiday break. Hey Dollar Thrifty, you're falling we'll behind your competition. I guess dropping the price further w would be your only way left to remain in business.

terrible all the way. First of all, they are not at the Car Hire center, but have a separate…read morelocation with a separate less frequent shuttle (it has actually changed to an industrial estate), for which you have to call yourself, so get ready if from overseas for your first extra expense! Read the small print or you'll waste a lot of time like me. Then, they charge an extra 20% VAT even though you have a total "Including all taxes" less than that. Finally, they try to get more than £100 for damage, such as a scratch on the wheel rim, which they won't bother repairing as no one cares. It is daylight robbery. You are much better off with the other companies at the rental center of the airport and they won't do the same bait and switch.

Easirent offer inexpensive car rentals. But beware! Our agent insisted that we needed to buy…read moresupplemental insurance with them--he said that it was illegal to drive off the lot without purchasing it on a number of occasions. He said it was because I had booked from out of the country (I hadn't) and only relented when I started to call the website I booked through to confirm. This is a lie. You do not need to buy supplemental insurance. This hard, dishonest sales tactic is par for the course for the company: we spoke with others around the site who had been pressured in a similar way, with similar lies. Furthermore, we agreed to get a full-to-full petrol policy, which is pretty standard: you get a car with a full tank of gas, and bring it back with a full tank of gas. Only our car had a quarter of a tank of gas. On returning the car with a full tank (stupid me) the customer service agent told me that there was no possible way they could refund me for the extra expense of gas. All in all, Easirent is perhaps one of the poorest-named businesses: nothing about renting with them is easy. The process was inconvenient, dishonest, and gross. They should be ashamed of themselves.

NEVER AGAIN!!! I…read morerecently rented a car from Easirent at Manchester Airport; it will be my last time. I actually looked for a review on Yelp before I agreed to the rental, but there was nothing for the Manchester branch, so here you go! After renting I found a current forum on Trip Advisor which list over three hundred complaints under the subject: "EASIRENT Car rental-Run like hell from them, the worst ever" Our Experience: We had to wait a while for the shuttle, then we stopped at seven locations before getting to their off airport location. The driver drove fast and erratically; I'll go with the convenience, comfort and reliability of the Car Rental Village next time... My frustration with them, or perhaps Orbitz.com, is that they didn't disclose their ludicrous deposits; £1,500 for the car for a week's rental, and £95 for fuel. I rent cars out of Heathrow, Gatwick and Manchester every couple of weeks; I rarely have to leave more than a £250 deposit and have never heard of a "fuel deposit"! They also tried to collect £7 per day for insurance; I had declined insurance through Orbitz when I booked the car. The clerk told me that it was "law in the UK" and that I had to buy insurance. Wrong! My credit card covers the car in full; I argued and the fee was removed. After reading all of the negative reviews and nightmare stories about returning cars to them, I'm annoyed that I didn't take the time to do some review checking before booking this rental... Seven days after I returned the car, they finally released the £1,500 deposit on my Visa card; I made three phones to complain about the delay and they told me it was "normal for it to take 10-15 business days for it to clear". That is completely ridiculous! What really annoyed me was the fact that they actually charged me a £95 fee, which they described as a "Fuel Deposit". That was credited back to our account four days after the rental ended, but we lost $7 in foreign exchange fees. When I complained they said that it was clearly listed as a fee in their terms and conditions, which upon checking it actually is not! They refused to refund me the difference. Returning the car took way too long. The rep spent an inordinate amount of time going over the vehicle looking for problems, which there were none. I wrote a complaint to the company three weeks ago and even completed an online survey that they sent to me on the 19th of October; still haven't heard anything from them...

Rented a car from Manchester Airport back in June 2024 (from the car rental village). My first car…read morehad a slow puncture and gum on the passenger seat so I had to return and get another car.. shit happens so this is not why it gets a 1 star The site is virtually autonomous.. nobody there when I picked up (except on the counter) and nobody when I returned. I took some pictures on my return given nobody there to show the wheels and car were all good Then I got a shocking comment back that I'd scratched one of the rear wheels - fortunately I'd taken pictures on my return showing no damage I was first accused by Sixt but then when I provided evidence they didnt proceed further - zero apology... nothing So clearly there is someone damaging cars and then claiming for damages after the event - so please be careful at this location