Forced us into a downgrade for same price because of minor booking discrepancies. Rude staff as well.

Driving in Naples traffic at peak hours was a walk in the park compared to understanding the Sixt return process at stazione centrale. To return your car, you'll need to go to an underground parking lot ("Parcheggio Napoli Centrale - Parkinstation") with an entrance at the intersection of Via Bologna and P.za Giuseppe Garibaldi (drive to Luna Rossa coffee shop along P.za Giuseppe Garibaldiand make a left to go down to the garage). I parked the car in the "car rental return" area of the garage and took the keys upstairs to the train station. Note that there may be no sign for Sixt in the garage or attendant down there. The Sixt return desk in Garibaldi Station is downstairs on the lower level - take the escalator down inside the main station entrance. There are no signs for any of this and Sixt didn't answer the phone all afternoon, of course. The attendant from Sixt inside the station was so kind, once I found it! But the traffic situation is incredibly bad outside the station, you cannot park and it's all reserved for taxis. Be sure to take extra time for the hellish return process! Also, I had so many issues with them processing my existing reservation and I still haven't received a receipt - just make sure you're really adamant about getting a rental agreement and itemized receipt from the start. The whole pickup/return process was crazy confusing, but the car itself was in great condition. The employees were very, very kind and helpful despite the larger organizational issues! read more

Sixt - The parking garage for car rental returns is underground! - Car Rental Near Me - Naples, NA

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I agree with the previous post: STAY AWAY FROM SIXT NAPLES AIRPORT. We arrived late for our car by about 5 hours, they told us that we missed our reservation...huh? They said they had no other cars, so we decided to go with another company as Federica and Luca, the Sixt employees, did not seem they were going to help (should have taken the hint...) As we waited for the Shuttle bus to go to the parking lot with the other car rental companies we unintentionally stepped into the Sixt parking lot, they had not one but at least 3 of the car I had booked. Our "friend" Luca showed up and I asked him about those cars, he told us they needed to clean them before they could offer them to us, to come back in one hour. After spending an hour looking at other options, my booking with Sixt was still a cheaper price so we went back to Luca and Federica, who were really surprised we were back...in the end no car from Sixt as Federica told Luca in italian to "screw me" and offer me a bigger car for which I would have to pay the difference...I got annoyed and asked for their manager, they said they had no manager... So I asked for their names to make a complaint but they refused to show me their badge so I had to settle for a little trick to get both their names. At least this was the worse part of the vacation so it could only get better from that point. read more

Zero stars!!!! Horrible horrible company. They charged us extra saying we were late when we were not. DO NOT give these morons business! Absolutely horrible!!!!! read more