Came to return the car first thing in the morning and it was the same people renting out cars as…read morereturning them. Save at least 30 minutes to return if you plan on returning here. They also said I scratched the front of the car (which I didn't). Their brochure also says they dont charge for small scratches. Fortunately I bought damage protection for the car so they said they wouldn't charge me but they still wanted me to sign a document acknowledging that I damaged the car when I did not. Warning to everyone, don't return a car here unless you have damage protection because they'll make something up AND buffer a LOT of time to return because they don't understand operational efficiency.

You would be best served to not rent a car in Sorrento and simply hire a driver,but if you…read moredo...don't use thisi Europcar location. First they are under staffed and you will waiti for everything while they rent a scotter and give turn by turn dircetions to the coast... The car provided was as promised and preformed perfcetly, but come to the return ...the whole experiance went very bad. There is no place to park to return the car other than to abandon it in the beusy street....when you finally get attention from the agent...their first objective is to find any dent, scratch, scuff or blemish. As soon the slightest blemish can be found they are intent on having you file an accident report...even when there has been no accident other than a bumper scuff from the parking lot they suggested,,,even this impossible to see...of course an argumnet followed resulting in leaving the car with them without a resolution or a final invoice.....which comes later via e mail from Europcar. Of course the invoice includes a charge for damages leaving no recourse other than to dipute the charge with your credit card service ... This plus a promised nonexistent parking discount from the recomended garage...which charges 24 euro per day....not the 15 promised by the rental agent. In short skip the aggrevation and hire a driver..o

I actually thought I was booking a train from Napoli Centrale to Sorrento (I didn't realize there…read morewere no trains...its our first time here). I booked with GoEuro.com who sent our reservation over to Seahorse Car Service. Valerie contacted us to find out our travel and accommodation information. When we got to Napoli we were met by an assistant Jessica who walked us to our shuttle. We were picked up in a nice black van and during the beautiful drive the driver gave us the history of different locations we passed through. I'm not sure if this is apart of their typical service but the driver (unfortunately I didn't get his name) acted as a tour guide as we drove to Sorrento. He even gave us suggestions of places to see, things to eat, etc. He even told us when to get our cameras ready for beautiful photos. At one point he even pulled over and let us get out and took a photo of us with the beautiful Sorrento Coast in the background. He was very professional, and personable. He already knew where we were staying as he was informed by Valerie so he gave us information about our surrounding area. We were very very pleased with their services.

I had a very disappointing experience with Free Way Scooter in Sorrento…read more They charged me €30 for "administrative costs" related to a traffic fine, but when I tried to pay the fine myself, I discovered that the discounted payment option (within 5 days) was already revoked because they delayed notifying me. As a result, I had to pay the higher amount of €88, even though I only received the notice today. This is very unfair and unprofessional. Customers should be informed immediately when there is a fine, so they can benefit from the legal discount period. Instead, their delay cost me more money. I do not recommend renting from this company -- be very careful about hidden costs and how they handle fines.

From the owner: * Noleggio : Bici elettriche, Scooter , Auto , Minibus,…read more etc. * Assistenza Stradale : attraverso Azienda affermata in riparazione motocicli e vendita ricambi con la quale si gode di una consolidata joint-venture, si può far fronte in tempi velocissimi e in modo ottimale ad ogni inconveniente possa verificarsi ai veicoli; * Servizio di Car Vallet : dalle stazioni di arrivo ferroviarie e marittime, per le strutture di destinazione; * Offerta di giri turistici: per la migliore fruizione del territorio, godendone appieno le bellezze naturali e paesaggistiche; * Escursioni guidate: presso i più importanti e interessanti siti di interesse storico-paesaggistico-archeologico;

This is absolutely hands down some of the worst customer service I have ever experienced in my…read morelife. Do yourself a huge favor and avoid this rental place. Hertz has fabulous customer service in the states, not this place. Especially Giuseppe M. I am truly surprised with his lack of basic customer relations that he still holds a job at Hertz.

Very poor service indeed. I hired a car from Hertz in Sorrento and had lots of issues. The staff…read morewere rude and unprofessional. There was no fuel so we had to fill up before taking the car. We ordered a child booster seat but got a baby seat? The car had lots of damage and half of it wasn't listed on the check list. We asked the person at the counter to add all the damage before we left and they got angry and walked away! Eventually they gave me a photocopy of all the damaged but didn't add this to the system. When we returned the car at Bari, the damaged wasn't on the system and we spent 45 minutes arguing about this. Take a video and photos of the car before and after you drop it off, you cant trust them. They also wanted to charge me 100 euros for sat nav which we didn't ask for, after more arguing they dropped this fee.

We used Autoservizi DeMartino three times during our visit to Sorrento. The pick up at the Rome…read moreairport, a day trip to Positano, Almalfi and then return to Rome at the end of our trip and all were all EXCEPTIONAL experiences and perfect in every way! Drivers were professional, safe, spoke satisfactory English, and were knowledgeable. I highly recommend this company!

If you are going to Southern Italy you MUST CALL LUIGI DEMARTINO at " A Beautiful Day Tours"!…read more Having Luigi as our driver and guide was the VERY best time we had in Italy. He was knowledgeable, professional,interesting, knew all the wonderful hidden places to see and experienced on the Amalfi Coast. He took us to some spectacular places that we would have never know about. We wasted NO time at all looking for places to visit. Parking no problem, every minute was spent having fun. Give him a call, tell him his friends from Chicago sent you! His number is 333 2218812 US Number 0039 333 2218812!! Ciao

The best! Reliable, easy to work with, always on time. Patrizio has the best transfer company!!…read moreHighly recommend

We originally hired Patrizio to pick us up in Naples and drive us to our hotel in positano. Our…read moreflights got cancelled due to a strike. Patrizio was flexible and accommodating, when our plans changed a bit. Greatly appreciated! We then inquired about hiring him for a day to take us to Ravello. Stopping along the way for a fabulous lunch (no other tourists, all locals) & great hidden gem shopping spots too. Would highly recommend! Always on time, great communication throughout and knowledge of the area.