we made a last-minute reservation after enterprise screwed us over. we arrived to the location earlier than our reservation to check in and were greeted immediately even though the agents were with other people. josue helped us and he was absolutely amazing. he was flexible, gave us multiple options, and got us a killer deal on an upgrade because the car we reserved wouldn't be here for a few hours. we are leaving within minutes of arriving in a luxury SUV. thank you josue!!! read more

Older car and tough getting through to rental location. Everyrhing through distribution center. Pain

I'm leaving an updated review: SIXT sent me evidence of me "smoking in the car". The only issue is the evidence of the images they sent me are not even the car was driving. i'm just gonna go to the headquarters in Fort Lauderdale today and give them all of my evidence. This is ridiculous. Not only did they send me false photos of a vehicle that I was never driving. They also added on an extra seven days to my rental return. I was driving this car from July 2 through July 12. They charge me all the way up until July 19. Once again, I do not smoke marijuana or any nicotine substances I am a medical professional and I do not smoke. I wish charged a bogus false smoking fee. This company is trying to rack up money for their locations. Do not use sixt!!!! reservation number #950832036 read more

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Horrible management especially Stefan ! So unprofessional and he discriminates All his "employees" sit and make jokes while Their showroom is full. Poor management Not to mention the car you get is dirty and not maintained as it would make sense if the manager is horrible read more

One of my favorite Sixt locations for travel and pleasure. What really makes it special is the agent that always assists us named Anthony. He's fantastic and always goes above and beyond to make sure we taken care of. Anthony has been so amazing that we now recommend this location to all family and friends. Thanks again!!! read more

Sixt Rent A Car - Sixt Car Rental - Car Rental Near Me - North Miami, Florida

Always more car for less money In Eurooe and the states Great people Great service Great service read more

First and Last Using Sixt Rental. This is, by far, the worst car rental experience I've ever had. The staff was very unprofessional. No organization. When I walked in, there was no clear indication of which desk was for returns nor pick up. Customers were spread out everywhere. The manner in which the staff answered my questions was appalling. She mumbled her answer, and when I asked for clarification, the girl got upset. I was being processed in one desk and then had to go pay at another desk. Then, when it was time to pick up the car, no one went with me to show me where the car was parked. I had to search for it by clicking the clicker. read more

Great Service Friendly Staff, Corey was so helpful with making sure I liked my rental. They also have a great selection of luxury cars

Rented two days before they said they didn't have the compact car in stock and gave me a new one that's usually more expensive for same price Neat read more

I posted this a few weeks ago and NO ONE from customer service has gotten back to me with an answer. I will repost: These guys have the worst customer service!!! STAY AWAY! I'm a Sixt platinum member. Been renting cars from them every month for the past year. I was away for Thanksgiving and was a few days late in returning my car. Someone from their corporate office called me to tell me that if I didn't return the car immediately, she would block my account. I explained that I called the local office in advance and explained the situation but she didn't care. She was extremely rude, threatening, and a bully! I called customer service several times and they wouldn't help me unblock my account. What kind of service is this?? Don't waste your time and money with Sixt read more

These people are bait-and-switch fraudsters that don't honor their own policies. Without even contacting us they rented the car we reserved. I'm out two lyft rides, a appointment cancellation fee, the cost of a rental from Budget (recommend), and two hours of our time, which is not cheap, we are lawyers. You will be hearing from us. I will also be disputing the lyft rides on my credit card and contacting your headquarters tomorrow. False advertising is a serious issue with serious consequences. I will also update the review if they make it right, but if I don't, you can bet they can't be trusted with your reservation either. Trust me it is not fun to take a Lyft their in traffic only to get bait and switched. Don't make my same mistake the low prices are a bait and switch!! read more

Sixt Rent A Car - I was there on time, but they wouldn't rent me a car at the agreed price or follow their own policy. Thanks Lyft/Sixt - Car Rental Near Me - North Miami, Florida

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I gave Sixt 1 star only because you have to in order to write a review. The car we rented from them has been a nightmare. It's July in Florida & the AC wasn't working properly then the car started overheating. We called to get roadside assistance & were put on hold. We finally just pared it for 5 hours & then drove it back to the hotel. I got up this morning & spent an hour on the phone with Sixt to have the car towed and another dropped off to us. 2 hours & 40 minutes later I'm still waiting for the tow truck & car to arrive. Btw it's my honeymoon. Will never rent from them again. read more

When we got here to pick up our rental car I was told by the sales assistant ( Luis M. ). That he didn't have any Mercedes available so he was going to put me in a Toyota Corolla and he listed a few other cheap low end cars. I asked him then does my rate go lower since I already paid for a luxury class vehicle and he said no because I booked it last minute and that if I wasn't happy to go rent a car somewhere else... how rude and unprofessional no wonder this place has nothing but 1 star reviews. We went to enterprise thanks Luis for being an asshole and wasting our time. read more

Sixt Rent A Car - This is Luis M. The sales assistant that told us to go rent somewhere else. - Car Rental Near Me - North Miami, Florida

Booked a rental car through Lyft, and they sent me to this Sixt location. The booking was for one day, compact car, $62. Got there. Not a very lively place- in a quiet residential neighborhood, and I think I only saw one other customer. Nevertheless, the sales associate informed me that the last compact car had *just* been rented out, but he'd check with his manager to see what they could do. At this point, I got a sense that things might not turn out well. So, he returned and told me that they only had SUVs available now, and he would have to rent me one of those instead. I asked him if there was a price difference. Well, yes, in fact there was: the new price was $110. Left and cancelled the reservation via Lyft's app. Had a nice long ride back to my neighborhood, where I rented a car from a different agency. I've rented many cars in the past- all over the US- and when agencies have rented out all their vehicles of the smaller size I booked, they have always given me the larger car they still had available *without any upcharge*. This is standard. Go to Avis, Hertz, Budget, Dollar, Enterprise, any of the regular guys whose names you've known your whole life- you'll pay the amount you agreed to, regardless of what they have available when you arrive, and you won't be surprised with a sudden $50 upcharge on a one-day rental. They may push you to buy their insurance while you're checking out, but the original price always holds good. This is not true with Sixt. I would guess that Sixt makes a habit of tacking on some extra because they think you'll pay it rather than go to the trouble of cancelling and finding a new rental car somewhere else. This location is in a somewhat remote part of Miami, so they know you're also looking at an Uber or Lyft ride to get to a different rental agency. Interestingly, their lot was very full of cars, with pretty much every spot taken, and they were nearly all SUVs or sporty convertibles; I have to wonder where they park their missing fleet of regular or compact-sized sedans- you know, the cheap rentals that get people to come through the door in the first place- when they're not all rented out at the same time. I can only imagine that they often do get people to pay their upcharges, when they're already at the location and in a hurry or unfamiliar with the area. However, given you are reading this, you at least can learn from my experience and forego putting yourself in that position in the first place. Don't rent cars from Sixt. It's probably best to avoid the newer agencies altogether- if you look at Miami or Fort Lauderdale airport rentals, you can easily tell which ones they are, because they have astonishingly low prices compared with the regular agencies. I have never taken a chance on one of these agencies before and wouldn't have if they hadn't affiliated themselves with Lyft. Lesson learned, will not do it again. read more

10/10 experience Ricklove was Amazing she answer all my question. Her Custome service skill was Awesome ‼

Manager at Sixt Rent a car gave me credit for unneeded car insurance. It took 2 weeks but he made it happen

the only reason that i came to sixt again is the price. the client relations is awful. i reserved a grand cherokee weeks ago for 20 days. the sixt worker pushed me to take a 4 runner he says its same class. but there was a grand cherokee in the yard. anyway i had a baby in my hand and didnt want to pass my time by arguing to this person. i said ok. i asked which colors they have. he said red and grey. and i asked clearly do the cars have a sunroof? and the sixt worker answer no. i asked "are you sure?" he says "yes, i am working here" as showing his name badge. i said "ok i give me the grey". i took grey cars key, i get out and the red color had sunroof. they even dont know what car they have ‍ unfortunately the car is not in good condition too. read more

Absolutely the worst company to rent from.... They block a profile for a complaint I placed because multiple employees were unable to do their jobs correctly and properly, even the Manager was less than helpful, but they can accept your money and reservations, to then deny service. They take the money immediately, yet to return it always takes longer. It's ridiculous, Block the profile before the payment!!!!! Make sure to double check their work, car was empty, I pointed that out, was told I wouldn't be charged, I was indeed charged, I requested the Toll Package, I was billed separately for all the Tolls..... read more

Wish I could give 0 stars. Sent this MESSAGE: TO MANAGEMENT: Never again. Car was dirty inside and out. On the way home we found a open bag of pretzel. At the pick up place they rude. Never was a mention on my email cannot use a debit card or a $200 deposit. Did not go outside to show me the van, just gave us the key. It shows a picture of a Pacifica, there was one but we get it. We saw one there. Very very upset. I thought you guys were better then Enterprise. I was wrong. Got this generic email: Thank you for your e-mail. Please accept our apologies for the inconvenience caused to you in this instance. We consider all feedback important and greatly appreciated as it provides us with the ability to make improvements to our services based on our customer's needs. In case there is anything else we can help you with, please let us know. read more

The vehicle size needed was not there Though given a different one it was too high and i was handed the keys without being shown anything inside When told what vehicle i was being given i mentioned i'd never driven one and i was overshelmed by the gadgets inside and where they were located . It was rough riding which im not used to , and the newer the model and with no experience i couldnt go anywhere but to a hotel and back i didnt feel safe driving a car i had no knowledge where things were Having done this job and opened businesses of this nature i know you need to show the customer where things are inside. unless they say not needed. it was frightening and i had no idea how to open the trunk fir example as all the cars i have driven including a Mercedes which i was to get but had no gas. and the lexus both were not like flying a plane with no instructions i was unable to use the car but to go find the hotel and return the car I know its not what you do and leave the customer on their iwn to drive safely without a single guidance on where things were. i know the right thing to do and it was scary i have never caused an accident or had a ticket but this was too dangerous to be driving around in A waste of money and not properly prepared for the "cockpit read more

I don't know who is to blame Expedia (which is equally as terrible) or this car rental business for not refunding my money. After a fight was cancelled due to weather conditions and rebooked for a new city, I was forced to make a new reservation with the SAME car rental place and they refused to give me a refund or a credit. Even though I had a reservation at a different airport, they told me I could call and cancel my reservation for free and get a full refund. But that was not the case, so I had to pay twice for the same car. Won't be recommending this business to anyone or using their service again. read more

This is my third time rental from Sixt car rental. The service was great their was a service representative by the name of cash he was wonderful and very knowledgeable. read more

The service was excellent. Arrived at the location at 9:15 (for a 9:30 reservation) and was on the road by 9:32. Luis was very helpful and quick. Everything was explained thoroughly including the deposit. Ended up extending the rental an extra day easily on the phone. Drop off was a breeze (Luis excellent again) and the deposit authorization was returned the same day. Very convenient location as well. Will rent from here again, thanks! read more

Hi, My partner and I have been loyal customers of yours for some time and today I felt humiliated. Each month my partner and I rent 2 vehicles which we pick up from the North Miami branch regularly. Today my partner and I arrived at the North Miami branch with two vehicles, One in my name which we came to return after the contract ended today. And one about the company, in the name of my partner . After we made the return, we asked to exchange the vehicle with the active agreement. Since the rental agreement allows us to exchange a vehicle, we approached the branch manager named Chad, he immediately shrugged it off and directed us to the local sales representative (a young man with tattoos On he's face and a beard), when we asked the young gentleman to exchange the vehicle, he then indicated that there would be an additional charge for the exchange of an additional $41 per a day. I mentioned to him that I was paying for this service and that I had already received it before at the same branch. And his response was: "What do you do for living ? Why do you think you deserve something for free? Do you think you deserve it all? There are no free things here.' For 3 minutes the guy stands in front of me and makes me feel terrible. And all of that was for me just tryin to exchange vehicle, I apologize, but with all due respect, that's not how humans are treated in the first place! Beyond the fact that he is a service person who should solve problems and not create them. He didn't stop insulting me in front of everyone! What does it matter what I do? If I said no that I'm an editor then he would speak to me with the most respect? This man just made me get out of there beaten by a blunderbuss.. I was surprised at how a person I don't know just attacked me for no good reason. I must point out that last month my Air Pods headphones were stolen from the car at the same branch after I had it cleaned after renewing the agreement while I was waiting at the branch. I filed a complaint Ticket nu sixt 02984740 and no one has gotten back to me until now. Feel that no one knows how to take responsibility and the ones who are hurt by this are your loyal customers. This review will be followed by reviews on BBB and Yelp. read more

ABSOLUTELY A NIGHTMARE!!! Do not rent at this location! You will regret it!!! Terrible and disgusting customer service from the employees and the manager recently hired is worse then them. I had problem with the rental as soon as I pulled out, I could never reach anyone at the branch. No transparency in pricing. I turned the car and the employee waited to close my rental charging me and extra day. I completed a walk around to the return vehicle and 3 days later I receive and email of a fraudulent damage claim. I attempt to explain to the incompetent manager to please review cameras and to see that the walk around was done with me present and the damages are fraudulent as the car was parked on drop off day in front of the branch, right in front of the camera. He threaten to call the police on me! I have made various attempts to contact corporate and they do not have live employees to pick up calls nor do they respond to email. 0/10 do not recommend. If I can give 0 starts that would the correct rating read more

Jade, the young woman that "assisted" me was absolutely unprofessional. I called on my way and asked about renting a car, she told me that there were none available. That was hard to believe, so I checked online and was actually able to make a reservation. Upon arriving, she told me that the car I booked wasn't available, and if I wanted another car it would be "much more expensive". I told her I didn't mind and she proceed to ask me skeptically and rudely if I had ID and a major credit card. When I asked her why I was able to book the car online, she cut me off and spoke over me with attitude. When I asked her why she told me there were no cars available when I first called, she did the same. I decided to leave and take my business elsewhere. I'm not begging any place to take my money. I'll never give mine to this company again. read more

Absolutely the worst customer service and service in general at this location. I honestly only come here because of the proximity and convenience of the location but it is going to be worth it for me to rent from a different location. They never honor booker in advance reservations. The representatives are lazy and rude. I will be also taking my concerns to the corporate office since I am a gold SIXT member. read more

Good Morning! My rental cost was 54.49 per day as you can see on the first photo & my total trip to Miami was 1,416.91$ (2nd photo), then I received another receipt for 2,508.80$ (3rd photo) and today I received another receipt for 3,113.17$ (4th photo)? I really can't understand that kind of situation.. So you employee in NY told me that I'm gonna pay the amount of 1,416.91$ in total (that I paid) and that's all and now I got all this strange receipts.. So I would like to know from where all this receipts come from and how they been calculate it.. Thank You!. THIS IS WORST COMPANY WHAT I USED read more

RUDE RUDE RUDE Worst place ever Manager what a joke has no managerial skills or person skills this can not be a sixt car rental because what a difference of what I'm use to and the other location Rude rude rude read more

this my second time getting a rental from this company and both time they doubled charged my account when i reached out to them i got the runaround read more

Alejandro is the man I can't ask Sixt for anyone better he got me a Velar fully loaded and jaguar this guy is AMAZING he is the definition of the best customer service. read more

This is based on one rental pickup so far but I feel like it deserves a comment given how many negatives there are. Everything about this experience was quick and incredibly professional. I would absolutely recommend Sixt. They had the car I reserved, in beautiful condition. I will use them again if needed. Thank you. read more

BUYER BEWARE!! this flashy and uncaring car rental place practices unAmerican business models. Their customer service is nonexistent, the counter clerks are rude and unprofessional. In trying to save a dollar I ended up with an ulcer and praying I get a refund for a reservation they cancelled day before our Thanksgiving trip 2 days later I'm still waiting for a "goodwill cancellation" email they will supposedly send. I'm disputing the charges STAT read more

The worst experience ever!!!! I will never go back. Customer service was horrible I offer to use my other card and they turned me down

Rude couldn't care less attitude from the attendant. When he saw we booked through Orbitz he became very rude. Looked at our reservation and had the balls to offer us the ONLY CAR HE HAD WAS DIRTY And he couldn't clean it. He didn't care. He forgot we are in a pandemic!!! Will NEVER rent from this place EVER! LOOSERS read more

I have had much better rental experiences in remote areas of the world. Sixt is by and far, the worst rental car company I have ever had the displeasure of using. Their customer service is so bad, it's hard to comprehend. After prepaying online for a vehicle for a certain time, was called the morning of the pick up from an unknown number to tell me that there would be a delay of an hour. That hour turned into 2 hours then 3 hours. Nothing but poor excuses from the people at this location. Finally told, another car was on it's way and should be delivered within minutes. When minutes turn into hours, and the driver of that vehicle "Dangie" or "Dangle" or "Diandgy" fails to arrive and is called, he is disrespectful, loud and rude. This guy should be FIRED from this company as there is NO REASON to treat any customer this way. In fact, all of the performance of the staff at this location should be called into question. If not some written disciplinary action then definitely some re-training and development is greatly needed. After many hours waiting, finally cancelled and walked away to get a rental from another provider. As a note, * There is no management on site, nor is there a way to reach any manager at any location. * You CANNOT reach a "live" person or manager to speak with at their corporate office or by using their website or 1-800 number. * You CANNOT simply cancel your reservation online or via phone. If you do decide to rent with SIXT and are unhappy, QUICKLY dispute the charge with your credit card company. AVOID SIXT at all costs!!! You will be MUCH happier that you did! read more

This is the worst car company I have ever experienced. I waited over two hours for a car I reserved two days in advance. I finally gave up, additionally the staff was rude and unhelpful and office runs without management to assist. read more

I really like it here. Ask for Diandgy. He's a good guy and very helpful. I like that they always have a car for me. Sometimes enterprise takes my reservations and than tell me they have no cars. read more

Hello, the worst company don't rent anything from this unprofessional company. I want to share with you that I had a reservation for a minivan for today octubre 25 2019 and this morning a person from this office called my husband and told him that they were really sorry but that they couldn't rent us the car anymore because the ones that were returned were damaged. That's not my problem you guys need to manage to get a Minivan. They offered a smaller vehicle but we needed a car that would fit 6 people since we had this trip planed for more than 6 months. This was our first time using Sixt and believe me is going to be the last one, not to mention that I wouldn't recommend you to anyone and will tell them how disappointed we are from your mediocre service by not even offering to help us get a car in another company and letting us stranded with all the work of calling all this other places to try to rent a vehicle in the next 2 hours that would accommodate the 6 of us. Of course we found one but had to go pick it up at fort laudardale airport with BUDGET and ended up paying much more than what we were going to pay with you which by the way hasn't been credited yet to my husbands credit card since he paid it in full on a October 23 for $261.57 read more

Staff was nice and the rental process was quick and easy. Booked online, when arrived at location van was ready for pick up. There is a additional $200 deposit that I didn't know about or was mentioned to me. Have your extra funds ready to cover this cost. Deposit is set to be returned in 3-5 business days. Overall, awesome experience. Would definitely recommend. read more