I've had great interactions with the staff. Usually the lady who checks you in for breakfast…read moreremembers you and your room number day-to-day. The reception is very robust: open 24/7, takes many credit cards including AmEx, attentive to your needs to enter the parking lot, etc. Regular room cleaning, including replacement of toiletries, is available. The shampoo is a bit odd as it is the same as the hand soap but with a different label. If you have space to bring your own hair care products, I would. Parking is free for guests in a courtyard behind the hotel. Desk staff have to push a button to open the gate for you which is uni-directional. I believe the parking lot isn't big enough if every guest brought a car but that'd be unusual. One drawback of this location, compared to other more central Pau hotels, is that the block leading up to the hotel to the West can be a bit dicey at night with men smoking, drinking, asking you for money, etc. If you're a solo traveler, consider this safety aspect. This hotel is within close proximity to shopping, the park, and restaurants. The city is very walkable. If you arrive on the train, you may have trouble walking to the hotel if your luggage is large and instead may use a taxi. In general, the facility looks a bit 1990s and can use some renovation. The size of the rooms is sufficient, and the breakfast options are plentiful. This Quality Inn is not to be confused with the closeby Quality Suites which is extended stay style.

Great location steps away from St Joseph gate entry to Grotto in Lourdes. Good time of year to…read morevisit with less visitors and less waiting time all around. We just missed out on Eucharistic procession in the evening but less waiting time @ must visit Water baths. Some shops and restaurants closed for the winter season.

We had the most wonderful experience from this hotel. The staff was so courteous and helpful…read more Booking the hotel was a breeze and responds to emails promptly. I must have emailed them several times for questions before our arrival and with the time difference, my emails are answered within 24 hours. The moment we checked in, we were greeted by Doris. Her sweet smile welcomed us warmly and made sure we got everything we need to make our stay comfortably. It was nice to meet her as we communicated few times through emails. She gave us information for the restaurants, gave us coupon for some establishments, the entrance to Grotto, wifi info, etc. We had the Triple room and is quite big compared to the typical european (small) rooms. It has a large bath tub & shower. It was perfect as my mother has limited mobility and using the european tub means it will be difficult for her. The whole bathroom is "senior friendly" (meaning it has handrails in the toilet & portable chair in the shower. It was very spacious. We had a double & single beds in the room and it was comfortable beds; we slept as were at home. There are 2 elevators for usage & one is larger than the other. There is no restaurant during our stay; however, the cafe (see suggested Breakfast & Dinner picture) at the next hotel is connected at the Panorama. You can access it through outside too. We have our breakfast here always as we have our favorite & wonderful person "Esperanza". Sometimes we have our full breakfast or just plain croissant that are to die for along with the cappuccino with fresh crema! We have our dinner here too as there are only few restaurants that are open for dinner near the area. We prefer to have dinner at this cafe as it is fast and excellent service. Though the food choices are limited, it's bearable. As for Lunch, definitely our favorite cafe is "Cafe Les Brancardiers"! This cafe I believe they serve breakfast too but we always come to this cafe for lunch. They have wide selection of food and definitely SUPERB!!!! This is our ultimate FAVORITE! Unfortunately, they close around 3pm or 4pm; otherwise, we will have our dinner here too. We tried the other restaurant "Sauveur Restaurant" but VERY, VERY DISAPPOINTED with the service. We got there just when they opened and ordered immediately. We had the pre-fix menu and it took them 30 mins to serve the salad then another 30 mins for the main entree. The other table had their food immediately even though we were there first. After having disappointed with the food, we decided not to have our dessert (even it comes with it).Our waiter never came back to our table as he knew we were upset with his service. After we paid, it took them again another 15 mins before we got our change. We had to hail someone just to get their attention. REALLY BAD SERVICE...I DON'T RECOMMEND THIS AT ALL! This is the only BAD experience in our trip. The Grotto's side entrance is about less than a mile away, very convenient from the hotel. Big thanks to all the staff of Hotel Panorama and most especially to Doris! Overall, one of the best hotels we've stayed and the next time we're in Lourdes, we will definitely stay in the hotel again. Excellent hotel & staff!

Our first time visiting Lourdes was worry free. Glad we chose Hotel Roissy for 2 rooms for our…read moreparty. They accommodated our request for an early check-in and a late check out the following day. A wheelchair was available for use our entire stay. The front desk lady, Sabini, was very professional and friendly. Convenient location. The room was clean and comfortable. We had lunch and break at the hotel restaurant, and a nightcap in the lobby. They arranged our taxi ride to the airport. Excellent services!

Room was nice. Need washxloths. Room came with breakfast but if they run out of food then you are…read moreout of luck. We arrived at 8 and breakfast is until 9:30. Already out of meats and eggs were stone cold. Lucky to have given them 2 stars had to ask to refill the beans and got push back.

Zero complaints Our…read moreroom had a small balcony that overlooked the water Close and walking distance to restaurants and popular tourist destinations and shops We were given a code and were able to park for free which was a major bonus Friendly check in The shower, water pressure was great and after a long hot day out watching the Tour de France it was much appreciated. The beds and and linens were clean and crisp with comfortable beds. The price was great and I would definitely stay here again and recommend it

I needed a photo for my American passport. The sizes you typically find in photo kiosks here are…read moredifferent than the U.S. Patrick ENA responded to my email quickly, indicating that he can do photos for IDs for any country. Score! I did not need an appointment. The photo was 2" x 2", as requested. I hate having my photo taken and Patrick made me feel very at ease. He is very kind. Plus, I loved that he still sells film and had a collection of vintage cameras. As a camera nerd who misses old school photography, it was lovely to see the type of photo shops I would go to when I studied photography in college. If you live in the Tarbes/Pau/greater Comminges area, this is the place to go!

Cute little station with attentive staff. Conveniently located right behind the bus stop, and a…read moreshort walk to major points of interest in the area.

We booked an economic room which was small, but clean and comfortable. Just what you need here in…read moreLourdes. Good location and VERY friendly owners and staff. Thanks for having us.

Our stay here was wonderful. Staff were friendly with quality all the way especially breakfasts…read more The room and bed were comfortable, cleaned daily, the shower powerful and air con essential as temperatures were in the 30's centigrade. Self serve breakfast had hot food (bacon & eggs) three types of cereal, croissants, chocolate croissants, four other types of breads, ham, local Pyrenean cheese, little pots of fruit puree, great coffee choices (at least 6 options) fruit juices - thankfully high quality tea - all high quality and I'm sure I've left stuff out. We drove four hours from Bibao Spain on motorway to this out of city B&B. I think for two including breakfast it was £75 a night, free parking and faultless WiFi, watch as wifi signal may drop overnight. Pets are charged about £3 a night. We advance booked 5 nights; ground floor room. Guests must pay local tax on arrival about 1 euro pppn but I'm not sure if pooches pay this tax. We would return here in a heartbeat. We arrived at noon it was deserted; we pushed a button for help and told return at 2pm. We got back 4pm punched our booking number into a machine got a 6 digit front door and room access code. There's a huge hypermarket Leclerc five minutes drive away with a range of shopping and the cheapest fuel. We got to an Auchan hypermarket 15 minutes drive away on the road to Lourdes. It was much more relaxed shopping. While my wife found lots of hairdressers there's not a nail bar to be found. We found the B&B hotel a tad difficult to locate on arrival despite the fact it is literally five minutes off the motorway. If you see Kyriad you're close by (it's more visible). Do remember French motorways are pay: our 180 miles came in over £25 with diesel prices between £1.33 (around Pau) and £1.62 on motorways. Even crossing the border they only want your money - free movement my derrière. Thousands of lorries and cars queued to pay and cross and one customs officer stupidly standing in the middle of the motorway while they all accelerated by her. We sailed Ireland to England on Irish ferries, staffed over 95% by Central Europe agency workers. Despite the cheap labour their coffee was overpriced and tasted awful and the food was, to be kind, mediocre. Mr Rothwell wouldn't eat this rubbish. We sailed England to Spain after three weeks touring departing on a French ferry staffed over 95% by, well, French people. Their coffee was great, food delicious and we could buy meal deals in advance so unlike Irish ferries we weren't scammed. Even without the meal deals the prices were fair and the food/drink quality was great.