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    Sixth Reel Productions

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    Pure Flix

    Pure Flix

    1.8
    (22 reviews)

    Content might be Christian based but the company is extremely dishonest and deceitful. I have a…read morevery hard time figuring out what to watch etc as I am not familiar with most of the programs and PureFlix provides very little detail in the description. I had decided not to renew but they have disabled unchecking auto renew. I have tried contacting by phone, text and chat bot to no avail. I have also been unable to cancel on the web. On the phone, it's grayed out and not even an option on my computer. Suddenly, today, after they STOLE my money, I was able to cancel but it won't cancel for another year. I still cannot uncheck auto renew. I have been sick and hadn't attempted again for a while but today I got an email that my subscription had been successfully renewed. I never got anything saying it was due to be renewed and on top of that, they stole my money a week before it was actually due to be renewed. I spent nearly 2 hours trying to contact them to no avail. Bot wait time for an agent is 93 minutes, phone was "very long wait times due to high volume", they never bothered responding to the texts, there is no email address provided. They say submit a ticket but there is no way to do that. All I can say, is I'm probably out nearly $100 from a supposedly Christian company that wants nothing but money and provides zero customer service. I have opened a dispute with my bank but I'm sure they will say it's all my fault. Hopefully, although it won't help me, my review might make another sucker think twice. If you look at other bad reviews, they all say how impossible it is to reach the company. One final caveat...there are series that you start watching but all of a sudden they now require an upgrade to "Premium" to continue watching. This is just plain wrong. Any company treating customers like this cannot be considered Christian!!!

    Beware. I signed up for it, never watched, renewal time came around and I was not notified. They…read moretook a big fat wad of money from my credit card. I had to work at getting a refund and I believe I was successful. I asked them why they do not notify customers when the renewal time is near. Here's their reply: "While we are working on adding reminder emails before renewals, we do mention the auto-renewal during sign-up and in your account settings. That way, members can make changes anytime before the renewal date." Legal theft if you ask me. Beware.

    Sixth Reel Productions - videofilmproductions - Updated August 2026

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