I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

It was a very good experience and I will use again!…read moreAddressed the issue and solved the problem. Explained what the problem was.

I've had Brendan here a few times for shower repairs, H/W heater replacement, and garbage disposal…read moreinstallation. He is FAIR and won't sell you something you don't need. Great advice giver and is both professional and reliable. Treats customers with honesty and will shoot you straight on what's needed as well as what options are available price-wise. I will continue to use Brendan as my plumber.... no one better. HIGHLY RECOMMEND !

MY PLUMBER RETIRED SO I NEEDED A NEW RELIABLE SERVICE PROVIDER FOR MY TENENTS AND MYSELF…read more When I interviewed Brendan I got a good feeling. He is serious about the service he provides. I have used him 4 times and he came through all 4 times. If he says he will be here he is. He will not overcharge and his work is neat and clean. I got lucky!

We requested Charlie's help with a leaking shower and installation of two kitchen appliances, a…read morerefrigerator and a dishwasher. He was responsive, punctual, and transparent with a clear estimate. On the day of the work, Charlie was professional, kind, and offered great explanations of what was going on and how he would address the problem. We will certainly call Charlie again for any plumbing needs, and highly recommend his services.

Charlie has performed several jobs for me, and I am never disappointed. He is a true professional…read more he shows up in a timely manner assesses the project and completes it in a timely manner. I have recommended him to many friends and family.

This company came out to give me an estimate for replacing 2 toilets and a pipe in the basement…read more The rep said that the manager was out of the office and that the manager needed to review the estimate before he sends it to me. It would come the following week. No worries, right? The following week came and went, no estimate. I called the next week and the woman on the phone, who was very pleasant, apologized, updated my email and said she would send it right over to the manager. Still no estimate. The following week, I called again. She apologized, again, and said that I would hear back by end of day, or on Monday. I never did receive an estimate. I do not recommend. Such a waste of my time! I'm not begging to give someone my business. Ridiculous!

My overall impression of this company and their employees is that they are professionals, excelling…read morein knowledge, and customer service. We are overwhelmingly impressed with Steve Hardy mechanical operations Mgr. And Patrick and Jack who installed 3 gas furnaces in our home. Patrick and jack immediately put their heads down and worked so hard installing our furnaces. They are Hard working young men who's goal is to do a fabulous job and ensure that we were pleased. This company also installed a large water heater for us problem free. Thank you. We very much appreciate your work and professionalism. We highly recommend this company and their employees. Theresa and Linda

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

Roscia is the first person we call for any plumbing issue. Always professional and prompt and they…read moredo a great job.

I began work with them some years back when the temperature outside was extremely low and I had no…read moreheat. I did not have a regular plumber at the time and not surprisingly, when I made a lot of calls I was told that they were busy w their regular customers and could not say when they could help me. When I reached Roscia's they were able/willing to help with the emergency which led to an ongoing positive experience. Looking at some reviews-I have never found Jill who takes calls or the plumbers, to be anything other than nice and respectful, give me the info I need as well. I had gotten a new boiler nine years ago and unfortunately learned from Roscia's that this brand at that time was a problem. They have been very helpful in troubleshooting problems I have had and I have been very happy with their work. Wendy G

Alfredo installed a new electric water heater in a small bathroom. In order to get the old water…read moreheater out it was necessary to move out a washer/dryer and to do that it was necessary to pull out the toilet. Then, after taking out the old water heater, the new water heater was installed and everything put back. A difficult, but necessary process. Alfredo and his helper did this carefully without leaving any damage or mess and everything works beautifully! I will definitely hire him again if I need a plumber.

I spoke to Paul on Wednesday. He was here the next day. Replaced a length of cast iron pipe/hub and…read moreinstalled plumbing for a washer machine quite efficiently. His work was immaculate. He and Samantha left the basement space cleaner then when they'd come. Very fair price! And it was a wonder to watch a father-and-daughter work together so comfortably and capably. An unusual find for a plumber in today's economy and world!

They are the best Paul ND Sammy always there and reliable and a great price great pricesread more

We just have Chris C. from Plumbing Solutions back out to our house for the second time. Why? We…read morewere so impressed with the first toilet replacement we ordered another! They just do a great job. They come into your house respectful, professional and timely. You get a text and a call when they are coming with a picture of the person showing up. Their prices are fair and work excellent. Can't recommend Plumbing Solution more. Jeff Hulton

When I initially called the experience was fine. Appointment was relatively fast to set up and Matt…read morecame to the house to check out the issue with our sink. The sink needed replacing, so he said a quote would be coming soon. It was at that point that things began to take a turn. Matt came on a Wednesday. By that Friday afternoon I had heard nothing regarding a quote or any additional information, so I called. I got the AI phone answer service "Dane", who is meant to sound real (with computer keyboard clicking and background voice noise) but is clearly not. AI Dane said that someone would call me back. Nothing. The weekend went by, Monday, Tuesday then Wednesday--a full week--went by. AI Dane was happy to take a message and have someone return my call. Only when I told AI Dane to cancel the project did I get a text--not a call--from someone named Chris (was he AI? who knows) saying that he thinks it will be "around $850." After all that waiting I would rather go through someone else. They may do good work--I can't speak to that--but their communication needs a lot of improvement. Update: Chris apparently is real, at least he said so in a text, and said that there were some issues that came up on their side and that they were sorry. Honestly, if a message had just been communicated to me that there were some issues and that that they would be able to get to it the following week, I would have been fine! I am not a jerk. But I do need businesses that make the effort to communicate clearly, which did not happen.

A no BS plumber that just says it the way it is and does it the way it should get done. Straight…read moreshooter doing good work. Reasonable cost. Hire him.

I'm a repeat customer. Both times I've used Jim he has been extremely responsive and tackled my…read morerequest within 24 hours of calling. He shows up when he says he will and works hard until the job is done. Rates are very reasonable - I called around. But (as we all know) it's not always about price. It's about quality workmanship, friendly service, and getting the job done right. Call Jim.. you won't regret it. The two jobs he's tackled for me were toilet needed remounting & replace kitchen sink faucet and fix leaky pipe below. 617-325-8500