I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for - because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache. read more

Vaughan ghosted us when we needed time sensitive services. Upon that, we received an invoice for the work that was never done-which ended up being twice the cost of the service we ended up getting from somebody else. They just seem to be unorganized. read more

Stay away $400/h rate. These guys took advantage of our building manager, who didn't know better, and charged him $476 to REPLACE (not install) the kitchen faucet. The technician was there for a little bit over an hour. read more

Vaughan Plumbing & Heating - Plumbing Near Me - Boston, Massachusetts

VAUGHAN PLUMBING AND HEATING has been the best, most responsive and fairly priced plumbing company I have used in the past nearly 20 years. Keep up the good work! read more

Vaughan Plumbing was once again amazing and 5 stars !!! I had a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing! read more

Amazing experience - we will call these guys for any plumbing issue or work we need going forward. They were responsive, did great work, and solved our issue quickly. They also explained what else needed to be fixed and what we could wait on, as well as helping us understand what the manufacturer would be able to do in terms of parts. Really great and we're very grateful - 5 stars! read more

This company is the very best! The process for getting an appointment is amazing, call the office (very helpful) then you will get a call from Greg who sends out an amazing team of guys who are very professional and courteous! They always arrive at the time they tell you they will be there. Use Vaughan for you plumbing needs, you will be happy!!! read more

Vaughan Plumbing & Heating - The best! - Plumbing Near Me - Boston, Massachusetts

They turned out to be a no show. When contacted the owner admitted to forgetting. But instead of offering a reasonable way to compensate for the frustration of "forgetting" the appointment they offered to show up but still charge a ridiculous amount for a simple project. Also neglected to provide an estimate of what the job would have cost. I understand not wanting to give information to someone who is just shopping around. But come on. Don't make that assumption. And at least give a range so that a customer has an idea of what to expect. Their website also claims same day service. Not borne out by this experience. read more

Props to Greg who answered my desperate plea for a cost estimate on an untimely garbage disposal leak and unit replacement. While I did not use his actual services, it's clear from the positive reviews and from his highly responsive, thorough, and professional correspondence that this is someone who clearly knows his stuff and is detail oriented (all things you want in a good plumber). As part of my request for cost estimate I sent him a photo of my issue and even though I wasn't able to afford his services he alerted me to some additional problems I wasn't even aware of. Basically, not only did I have a leaking disposal, the way the dishwasher was connected to the disposal was incorrect and had he not told me that, I would soon have to deal with a destroyed dishwasher too. I owe extra thanks to Greg and hope I'm able to use his services for future work (God knows my house has a never-ending list of projects). read more

I been using Vaughan plumbing for a couple years now. For every project around the house, big or small. I just had a laundry hook up and a water heater installed, the work was done right and in a timely manner. Greg was professional, patient and his prices are reasonable. Also.. Shoutout to his guys, those guys are very knowledgeable.!! . Keep up the great work guys.! read more

My water heater broke in the night, I left a message asking for an estimate. A technician showed up exactly in the time window I was given, he was impressively knowledgeable out lining the different options I inquired about and inspected the existing plumbing. The. estimate he gave was very reasonable (and better than what my neighbors had paid one and three years ago for the same units with similar set up). The job was started right away and completed within short time. read more

I hired Vaughan plumbing to repair burst pipes and had this company for a couple of years for my houses. The last time I hired this company, the technician did sloppy job in finishing up. He opened metal covers for heating pipe throughout the house to repair burst pipe but left end caps and metal covers bended and did not put endcaps back. So many rooms still have sharp metal edges of the metal covers and endcaps sticking out. After many requests over many months, the owner finally send back a technician but he fixed them all. Since it was rented apartment, I did not find out until later that the technician did not put back several end caps. Moreover, Greg billed around $300 for his technician's return visit. I told him that it was a follow up visit to put back end caps he left undone. but Greg accused me saying I was expecting everything free. I I paid him close to $4000 for the plumbing work and he did not supervise his technician's initial job or follow up visit. to ensure the job was done right. Instead he got all mixed up without treasure or secretary. Greg also repeated bills for which I paid months ago on the spot. Instead of checking it out himself, he demanded a proof. I had rto spend a couple of hours to get the copy of the credit card payment. I still have multiple endcaps that are not properly installed and sharp metal edges are sticking out in each bedroom and living room. At no time Greg made apology. read more

Couldn't have been happier given the circumstances. Our boiler cut out in the middle of a cold snap and after looking around the neighborhood, I'm happy I picked Vaughan. Our boiler was completely shot and needed to be replaced. During the first visit, they tried everything they could to at least hold me over till the new boiler arrived. As a first time homeowner and new to the area, I was very nervous about being in a situation where I had to deal with a dead boiler in the dead of winter. They answered all my questions, were very professional, great to talk to, and unusually courteous (which is a wonderful thing. I appreciate a business that really cares about their customers). They even went out of their way to make sure that the room was clean before they left and little stuff like that says a lot about the people who work for a business. TLDR: Great Company run by Great People that care about People You've won me over as a loyal customer so rest assured if I run into a serious plumbing issue that I can't tackle, I'm calling you guys. Thanks for everything. read more

I had a very good experience with them running new lines and installing a dishwasher for me. Very quick response and got the work done the next week under the estimate! read more

Vaughan's plumbing is the real deal! I called them to look at a slow draining tub and leak in my basement to get a second opinion from them after having plumbers from A different company come by and not Be able to resolve the issue for me. Once Chris from Vaughan's showed up I knew I called the right guys. First off, Chris was right on time. Which is always important (first plumbers I used rescheduled on me twice and showed up 2 hours late) Second, first plumbers that came by before I called Vaughan's said my tub couldn't be snaked for some obscure reason and Chris was able to snake it without any issues at all Third, first plumbers that came by said that because they couldn't snake they had to cut out over 1ft of pipe to snake and fix my leak. that didn't need to be done, Chris was able to snake from the tub like I mentioned earlier and the leak was coming from a rotted trap so Chris was able to cut out the rotted trap and replace the trap only to fix my leak. Chris was really professional, knowledgeable, and thorough. He made sure to explain to me everything he was doing and I would not hesitate at all to use Vaughan's service again in the future (as a matter of fact I plan on calling them back in a few weeks to install a utility sink for me in my basement) and will be recommending Vaughan's to any friends and family moving forward! They are also reasonably priced as well Thanks again Vaughan's Plumbing for the awesome work! read more

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It was a wonderful experience working with Sean. He was informative and professional. Great price and great service. I highly recommend Vaughn Plumbing and Heating. read more

I contacted them to replace our water heater and found Greg professional, prompt and extremely courteous. He answered my questions even off hours, and was patient with assisting us. He sent Sean over after decisions were made, and he was fast, efficient and polite. I found the experience so pleasant, I hired them again the same week to finally install the bathroom vanity we'd put off installing for the past 8 months. Thanks to Sean and Greg! read more

Thank you to Vaughan for being reliable, your immediate responses, professionalism and quality of work. There is no job too small- true- but you didn't make me feel that MY job was too small. Thank you for treating me with utmost respect and prioritizing my needs. You have been a wonderful group and I feel lucky that I have found my plumbers! I've learned to hold on to your best contacts because they are hard to come by. Well deserved. read more

The drain pipe in my 2nd floor bath was cracked and leaking into the basement. I got estimates from 2 other local companies who are rated highly on Yelp and Google. One wouldn't give me an estimate unless I cut my wall and ceiling open first. (oh and they charged just to come out.) The other gave an estimate that was way off while he was trying to upselling me on other work. Greg was quick to respond, sent George and Sam over. They gave me a reasonable estimate, was upfront about the work required and what I needed to do to prepare. Days later, they came and did the job. They were super clean, very professional and really nice. On top of the great work, they charged me less than the estimate and even replaced my water hose spigot. It's nice to work with a company that doesn't make you feel like you are a hostage. I am pretty selective and I do my homework. I've already told three other people about Vaughan. I live in the Watertown Newton area. Now if I could only find a good electrician and fence company... read more

My toilet tank cracked and flooded my bathroom. Vaughn was here within an hour to give an estimate. They came back the following morning to replace the toilet and also replaced my garbage disposal that has not worked in a month. George was vey prompt and professional. I highly recommend them. read more

I sent Greg a description and link to a few photos I believed to be related to a plumbing problem, but as it turns out, it was unrelated (per Greg's suggestion). Taking the time to understand and diagnose the issue ahead of time helped me avoid a potentially costly and unnecessary While I didn't ultimately end up using his services, it's clear from my experience and others' that Greg communicates well, and has both honesty and integrity. In the case where I do need plumbing services in the future, I know where I'll go. read more

I wasn't really very happy with last job. When I called I told them I had two slow drains in bathroom (sink and tub) and had already tried snaking them myself with power auger. They came and were able to unclog the sink but after snaking tub they said they couldn't improve it and in fact the drain got significantly worse after they left probably because they pushed more debris into blocked pipe. Before leaving they referred me to another company that uses pressure to unclog drains but sent full bill. Now I have to call another contractor for the same problem and pay them too. read more

Very fast response to even the most minor of issues. They were professional and efficient in fixing the issues. I would recommend and use them again. read more

I have been using Vaughan Plumbing & Heating of Dedham for over 10 years. They just installed a new combi boiler for me. The plumber (George) arrived on time, very knowledgeable and answered all my question I had about the unit and he was respectful. I highly recommend Vaughan Plumbing and Heating. I am a very satisfied customer. Paula West Roxbury read more

Greg and his team were awesome. Great communication and really speedy service on a water heater replacement. They helped educate me as well and the work was terrific. Thanks again! read more

Vaughan Plumbing will be my plumber for all my future plumbing needs. Fast and efficient. The plumber came when they promised were neat and worked quickly. They verified all of there work was water tight and upon leaving you could never tell they were there. I highly recommend Vaughan Plumbing & Heating. read more

Our hot water heater exploded in our basement and they came out right away to assess damage and then replaced first thing the next morning. They were very polite, kind, thorough, and prompt. read more

Had an urgent plumbing issue on Saturday morning. Vaughan plumbing was able to come by within 2 hours and address the problem. Super nice staff, and very responsive! Prices seemed reasonable for weekend service. Will use again in the future. read more

Quality work and easy to communicate with. We had an older toilet leaking from the base and needed help quickly. They were available in less than 24 hours and restored the setting which had rusted out. Everything is working great now. Super happy with the quick communication, diagnosis, and fix. read more

Well, our plumber was good and fixed the problem, but $1660 for 4 hours work and $50 worth of parts, over $400 an hour, is way out of line. It wasn't brain surgery and we did all the wall and floor demolition beforehand to allow direct access to the pipe. It wasn't even two plumbers. They would have charged me an extra $800 for that demolition, less than two hours of unskilled labor. My electricians come in pairs for $120 an hour. If you have money to throw away, be my guest. Otherwise, get estimates in advance from reputable companies. read more

The overall experience hiring this company was great. Fast response, good diagnosis of the issues and quick repairs - there was a suspected leak under our dishwasher and the sink food disposal was busted. The plumber, Christopher Grant, who came over, was knowledgeable and provided good theories as to what was causing the leak under our dishwasher. Side note: The pricing was fair and in line with the time spent onsite and the work. I never ask for biz cards after a job but this time I did! read more

Prompt response. Excellent service. Reasonable price. Chris was knowledgeable, highly skilled, and an excellent problem solver. He stuck with the complicated installation of a very finicky faucet. I would not hesitate using Vaughn for all my plumbing needs. read more

Vaughan has been very responsive and easy to work with. I definitely recommend them. Donna read more

We needed our new hot water heater to be installed. Greg was able to schedule via text message; he was quick to reply and courteous. They were able to come the next morning, arrived on time and the staff (George and Eli) were also polite and professional. The cost seemed reasonable particularly given how quickly they were able to come. The day later, I thought I smelled gas near the new unit and they came back first thing Monday morning to check on it (turns out there were no problems), for no additional charge. I really appreciated how thorough they were and will definitely hire them again in the future. read more

Excellent service. They have been incredibly helpful with the different projects we've had around our home. Highly recommended!

ABOVE excellent service/communication. Everything from start to finish was perfect. I sent an email request to Greg at 7PM on a Sunday night, heard back from him in an hour and had a plumber (Sean) here by 12PM the next day (even earlier than quoted!) Sean and his partner took the time to explain everything. He was so kind, considerate, took Covid precautions so seriously and frequently washed their hands are wore masks. This company is unbelievably amazing at customer service and more importantly, skilled repair. I cannot recommend them enough to anyone! It's so hard to find someone to come in to the city with street parking and these guys acted like it was no big deal. read more

Greg and his team can through early morning. Furnace turned off overnight and I texted him at 7am and he had Chris over to fix it by 8am! Only feedback is that invoice does not always show a breakdown of labor and parts replaced so you have to ask. Keep up the good work! read more

I had a cracked cast iron drain pipe in my crawl space. I called Greg first thing in the morning and he sent his crew, led by Sean, out a few hours later. They diagnosed the issue, gave me a fair quote, and amazingly were able to complete the work on the spot. All while being professional and friendly. Highly recommended. Thanks Greg! read more

not the cheapest, but they saved the day for being able to show up last minute to connect a gas stove before entering the weekend.

We had an issue where our bath faucet just wasn't releasing water. I messaged and they had two men out to help the very same day! They were so nice and quickly identified the problem (the guy who flipped our house cut corners and used some type of foam to seal the faucet, which caused it to get clogged overtime). They quickly replaced it and charged much less than I expected. I'll be using them for plumbing issues from now on! read more