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    9 years ago

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    sk:n

    sk:n

    2.5(2 reviews)
    2.6 miFulham Broadway, West Brompton

    I went for a consultation today at the Fulham Clinic. I paid £50.00 for the appointment or so I…read morethought. I probably saw the doctor for no more than 15 minutes (professional though he was). On exiting the clinic I was chased down the escalator by a staff member saying I still had another £100.00 to pay for the pleasure. Had I known a simple 15 minute consultation would cost that much I wouldn't have booked it in the first place. It's not clear from the site that you will be required to pay an additional £100.00 for the appointment, nor did any of the staff ever mention it over the phone when taking the booking. 'Shocking' is the word. I had to reschedule my appointment three times and at no point was there any mention that I would be charged an additional £100.00 on top of the £50.00 fee Private or not, that is an insane amount for a 15 minute chat. I understand businesses have high overheads in London and salaries to pay but really?!? £150.00 for 15 minutes?!? I went for the exact same treatment whilst living in Barcelona. The consultation was €70 or free since I went ahead with the treatment which came to €140.00. Sk:n want to charge me over £300 for the exact same procedure. I'd be cheaper flying to Spain for the day to get it done. Disappointed to say the least. Sorry but severely over priced and misleading.

    I've been to sk:n twice so far and each time the staff have been incredibly friendly and…read moreprofessional. Setting up a consultation was quick and easy, and they have so many locations that it is simple finding a time and place that works around work. The clinic itself is located in the David Lloyd Health Centre at Fulham Broadway and is always clean and welcoming. The staff get 5 stars from me, but I'll have to update my review once I've had more treatments so that I can report back on the results.

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    London Ladies

    London Ladies

    1.6(11 reviews)
    0.8 miHammersmith

    Extremely disappointed with the lack of communication and professionalism at this clinic. I…read moreinitially called to inquire about booking a laser session and was instructed to text what I was looking to get done. I sent the details, then waited five days with no response. When I followed up, I was suddenly told that my appointment was the next day at 3 PM--without anyone checking if I was actually available. With less than 24 hours' notice, I informed them that I couldn't make that time and asked for another slot, along with any consultation or prep details I should know. Again--no response. Two days passed, and I still hadn't heard anything, so I requested a refund. Only then did they reply, refusing to refund me on the grounds that I "missed" an appointment I never confirmed. I was told I took up a slot and didn't show, yet when I asked for a different time, I was completely ignored. If I hadn't followed up myself, I doubt I would have heard from them at all. No call, no reminders, no follow-up--just silence unless I reached out. This lack of customer service, accountability and professionalism is exactly why I would not trust this clinic with any treatment. I hope they take this as constructive feedback to improve their processes and communication moving forward.

    what a nightmare.. the salon was filthy and the massage room was like a freezer.. They only brought…read morein a toaster-size heater for the whole room and the towels were icing cold. the lady who is supposed to provide the treatment with terrible long nails. I requested a refund and the owner even offered me to have a massage on the chai in the Salon!!! What a joke. I am so disappointed with the whole thing and the worst was she complained and refused to issue a refund as I have purchased it via Wowcher!. Please do not trust the photos as they are misleading.

    sk:n - tattooremoval - Updated June 2026

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