i h50ve been customer for 17 yrs. been on budget payment the entire time. paying 225 a month. 2 wks ago the delivery guy showed up and said, he had to be paid cash for the delivery. shocked, i called the office while he stood there. bookkeeper said, you owe $3000 or we cant deliver. i said, what the hell. no one told me i owe $3000. how the hell could that be. well, you missed 2 payments so we need all fuel paid for. i paid her the $3000 on cr card to wit- she charged me $3960 when my bill came. i also paid $200 budget payment and additional $500 on dec 5. a total of 4750. for my one months fuel bill. omg, how many people can pay this or do they just let them freeze. thank god, i had the money. so i said put it on card each month, no she said cant do that. then i asked, what is my budget payment then. she would not tell me.
except that i needed to reapply for the budgt payments, i said after paying you for 17 yrs i need to reapply, are yu kidding me?
so i waited for the application. 3 wks later none. so i called and spoke to the ceo. stating customer relations. did they not want my business after 17 yrs. he said he would get to the bottom.
i advised him i had not received a bill for over 3 yrs. she said we mail to other home in maui. we sold it 3 yrs ago. still no billing. so i asked, how much have i used this year, what is new payment, what is new amount of propane per gallon. no answer. i was told by the ceo, ryan ?? that he would get bac to me. not happened.
today is 12/14, my birthday, i got a bill from november, it stated i owe an additional 553. to catch up. still no answers for the other questions. i am a wealthy woman. very i pay my bills. i advised ryan that this was very embrassing to have my delivery guy say he needed cash when i live in a 2 mill house. duh?
i still dont know what i am paying for and ryan did not get bac to me as stated. guess they dont appreciate my money. do normal people have this kind of money. why wasnt i told about increase before the bill was 4600. this is not in my budget is it in yours.
hope not, you might freeze for it.
c. sorsdahl read more