I went back and forth between one star and two. I chose the 2-star "could have been better", but actually right now Im at the point of could have been a LOT better. It was a tough decision, but I didn't want to be a jerk. The problem is mainly getting service. Getting them to return calls. Getting them to follow through. Every time I call, I get a friendly person who sounds like he's "on it", but never follows through. I have to call again and again and again. They're "short staffed". They've been "short staffed" for 5 years; it's their go-to excuse for everything. I've been told they ordered parts for my New Holland and it would take X amount of days to come, they'll call me when it's in. Weeks pass with no response and well-past the date quoted. When I call there's an excuse (always) it's back ordered. Still no call, until I call them weeks later again, only to find out part came in weeks ago and still the tractor isn't fixed, but they'll get right to it, though they're short staffed. I've been chasing them over my mower belt that keeps popping off or breaking. The friendly guy is always going to send somebody out that day. They've already "fixed the problem" twice; replaced an expensive part, only to have the problem occur again within a month. Came out to my house after several calls with promises to get back to me, but don't, and replaced another broken belt and tried to find out why it keeps popping off; can't locate problem. Now it's popped off once more and we're doing the "short staff/somebody's -coming-out, but-doesn't/will-call-you-back-but-don't merry-go-round. Exasperated, I called the "friendly" guy in service and he was going to make a quick phone call regarding getting my belt put on, and would call me back ("I PROMISE") in 5 (five!) minutes. I waited. And waited. It's right now 15 hours and still no call back. I've learned the ONLY way to get somebody out is to go into the shop, look a human in the face and get an appt./answer right there. Who has time for that. That's why we have phones. I'm done. Just hang a banner across the store front saying "We Don't Want Your Business!! and WE DON'T CARE!!". So now I just got off the phone with Kubota, from whom I bought a GREAT riding mower. In two days I have a solid appointment for service at my home as well as having my belt put back on and a thorough trouble-shooting inspection to locate the problem. They always return calls, have knowledgeable, very friendly service people, and are always straight forward and are very efficient. If they say it's going to take 2 weeks or a month, that's what it takes. If they say they'll call me back before noon, they call back before noon, with apologies it took so long. AND they aren't chronically "SHORT STAFFED". I've been dealing with Kubota for 4 years and it's smooth as butter on a warm day. There's a reason they have a thriving business with plenty of staff. read more

This place is not worth the Hassel. Brand new New Holland tractor with four implements. Extended warranty. The wiring went out with the first run. We can't get anyone to help get it fixed, shop never returns calls or emails. We now have a complaint filed with corporate office, still no reply. Never, ever, again. Save your time, money, and frustration. read more

I love this place, bought a new holland 25, not the subcompact. Salesman was great, price was good, financing was incredible. Since then bought the backhoe, brush hawg, fork lift and roof cover from them. Always great service, great communication, a very friendly and knowledgeable staff. It's a bit of a drive from my place but keep going back. Highly recommend read more

Brim Tractor Company - my tractor - Farming Equipment Near Me - Mount Vernon, Washington

Rent a small backhoe and they made it easy and nice people at mount vernon wa price was good and they rented me a brand new machine worked great read more

Bought a New Holland Boomer 35. Nearly a month later we're still waiting for the tractor and have no idea when it will arrive. The salesman has lots of excuses and blames everyone else for the delay, even though he admitted he couldn't get the machine transferred correctly from another dealer. His communication was non-existent until I insisted he keeps us updated. Do yourself a favor and avoid Brim tractor. There are other New Holland dealers and other tractor dealers for other brands. You have options and shouldn't have to put up with the poor service we have had to suffer with. read more

I purchased a brand new New Holland work-master 33 from these folks I love the tractor but it came to me not assembled correctly I had to disassemble the backhoe portion and install it correctly and all I got was it sorry A year later I go up to try to buy a fuel filter for My Bad Boy Mower that I purchased from them it took 3 tries 3 return trips before I could get a simple oil filter correctly I actually had to bring my old filter up my advice shop somewhere else read more

They did very good job. They took the time to look for the tractor warranty before charging me. Comunicación was grate. They respond to me quickly and took my tractor to their shop an one later after I called. I'm happy with the service . Thanks. read more