Please do your homework before using Down East. Had them out 3x to "fix" our generator with no…read moresuccess. After the third attempt I was told they could fix my unit under warranty because they are not certified for Generac! I was advised to contact a competitor for proper repairs!! They did say they would gladly "service" my unit at full rate!! This type of deceptive business is horrible. I contacted Generac directly and they were just as surprised by the decept and promised action. "James" at Down East'was very cavalier about the fact of losing a customer for generator and HVAC service. Clearly this type of poor character action is unacceptable.

I scheduled a compressor replacement with Down East. The pricing was fair, not great but whatever…read more They beat other quotes hands down. Six years ago they replaced the air handler in my attic, so I knew they would be reliable and the guys back then were very nice and professional. So - they have two offices, 1 here in ILM and the 2nd in Jacksonville (hqtrs). The Jacksonville location sold me a maintenance agreement with two seasonal checks on my unit. They were impossible to deal with for an appointment, the woman at that office was just a grouchy bitch AND the second appt never happened because they do not return calls to schedule prepaid service - they apparently prefer to let your contract run out and ask for more money. It was all BS. The technician said she was the wife of an owner ‍. Who knows, who cares, right? So - my lesson learned was to not deal with that Jacksonville location. The Wilmington location was spot on with their work and that's all I care about. Oh. So the techs that showed up for this latest installation were awesome. I was WFH (thank you covid 19) and they went around the house and shut all of my windows when they were done. I finished work at 5 and the house felt good and I was so impressed with how they quietly got the job done and that they took the time to close up my house. What good guys. They showed up smiling and left like quiet mice.

From my personal experience-I cannot recommend this company for plumbing, electrical or HVAC…read more High employee turnover, lack of concern by project management to resolve issues or fix mistakes, multiple failed inspections. Plus, "On-call" plumbing and new HVAC emergencies were fixed by myself twice.

Overall, so far, so good. Austin did a fantastic job on the quote. Damian showed up on time and…read moreworked very diligently. Work had not been completed at this time due to necessary inspections. Will update once the work is complete.

Our heat pump condenser went out Thursday and Brinson& son"s responded that day. Our 18 year old…read moreunit was replaced by Friday afternoon and the techs were efficient , knowledgeable and professional. The new unit is quiet, energy saving and warranted. I recommend this company highly.

I've been through a whole house remodel in Wilmington and just had issues with the thermostat for…read morethe existing HVAC system. I replaced it myself but only hot air came out of the ducts. Brinson & Sons had someone here in about an hour after my call and straightened out the initial programming of the thermostat and did a tune up in less than an hour. The price was very fair, and the service was exceptional. A+++++ across the board. Thank you! This was my best experience with a home related service provider since moving here.

Just used Kenny Fowler Heating & Air to replace my hvac system. I could not be more pleased with…read morethe results!! From the first phone call on a holiday weekend until completion of their installation I was treated with respect and courtesy. They went above and beyond to help me. Chris was phenomenal and the team that replaced my unit was simply the best. Way to go guys!! You have a loyal customer for life!!

Hands down best HVAC company in Wilmington! We had to get a completely new unit. They were fast,…read morehelpful, knowledgeable and very trustworthy. Plus, the price felt very fair. Other companies quoted us way more and didn't take the time to get to know our situation the way Chris did. We'll only use this company from now on!

Replace Heat Pump and Air Handler- Air Handler was in very…read moretight space so removing and replacing was labor intensive.Pride in workmanship included improved drain system and extra safety devices. Old Heat Pump pad was leveled and cleaned prior to setting unit up with new cut off box. All trash and old units were removed from location after installation.Cost was well below other estimates.

Took care of the work that I needed very professionally and it a fair price. I referred him to two…read moreother clients of mine, both of which were extremely satisfied. Flash intro, Coastal Realty.

The Register Electrical crew were efficient, knowledgeable, courteous, & they did an awesome job…read moreinstalling new outlets & dimmers in my house.

I needed a ceiling fan changed out in our living room with high vaulted ceilings. We didn't have a…read moreladder tall enough to reach it. Contacted this company and got a response within 24 hours. They were able to complete the project in about 20 minutes and left no mess!

Wow did I have a different experience then the rest of the reviews. I called them to install smart…read moreswitches in my house. The quality of work that I received was very poor. He left a mess everywhere. We were cleaning up small pieces of copper and trash for days. Even after I pointed out the mess he was making, his response was "oh my trash box has a hole in it." Did he bother to clean it up? Nope. The job was simple - replace regular switches with smart switches. To say the job was over his head is an understatement. At one point I had to step in after he wasted hours of time (which I got billed for) and redirect him before he went crazy. And instead of calling for help and having a more experienced tech help, he just painfully attempted to deal with it. Once he lost it, the job went down hill from there. He replaced switches I didn't want replaced and the hole project turned into a pathetic mess. For example he put a switch in a spot that never had a switch to start with... I had to hire another electrician to come in and fix the issues they created.

I would assign 1 star as negative numbers are not allowed. Asked for these folks to come out and…read moreconvert ceiling light to recessed lighting. Was told they would call me in 1-2 days. !0 days later finally called and came out but refused to give me any idea of what it would cost. Their policy is no estimates ever. You are asked to write a blank check. Charged me $200 for basically nothing. Drilled some holes in ceiling where they proposed lights but did this before contacting me. Keep this in mind if you think of contracting with these people.

Cannot say enough about the service I receive, on a Sunday, mind you! Sean provided exceptional…read moreservice and solved the issue of my HVAC heating system! Before I knew it, Sean and a buddy of his was able to fix the panel issue that was affecting power to the system. Again, this was phenomenal service and I strongly recommend C3 Electrical Contracting for any issues with your HVAC system

Highly recommend C3 Electrical Contractors…read more.. After the traumatic experience of my home being hit by lighting ( for the second time) causing electrical damage randomly throughout my home; outlets blown, small appliances shorted out ; modem , cable box , cable line , sound bar, garage door opener and damage to 220v line to my Hot Spa tub. I called 3C Electrical Contractors, who were courteous, knowledgeable, professional and punctual. Repaired all the electrical damage and recommended and installed a Whole Home Surge protectors , now I have peace of mind and can relax alittle especially during Hurricane season.